Heb een paar Converse sneakers gekocht en ben tevreden. Dezelfde schoenen zijn bij Footlocker in de winkel een paar tientjes duurder dan in de webshop. Hier zijn ze wel in de sale. Na drie dagen thuis geleverd wat in 2013 niet echt snel te noemen is maar ze worden dan ook verzonden vanuit Duitsland. Wel met UPS dus heel betrouwbaar. Twee minpuntjes; Je kunt niet met IDEAL of zelfs Paypal betalen. Alleen maar met je Creditcard. Voor sommige mensen toch lastig merk ik. Daarnaast is de informatie over de status van je order ook niet van deze tijd. Het is mij niet duidelijk geweest wat de status van de order was. Na een vraag aan de klantenservice werd mij verteld dat de schoenen al verzonden waren en toen kreeg ik ook de trackinginformatie. Mogelijk is die mail door Norton afgevangen (??). Maar toch heel tevreden. Prima keus en prijs en redelijk snel in huis. Ruilen kan ook nog eens bij een Footlocker winkel. Ook wel weer handig. Maar retour zenden kan natuurlijk ook. (via UPS)
After three attempts on different platforms and a phone call to 'customer services' (the footlocker website is unable to orders on any other browser than Internet Explorer...) I placed an order at 1:50pm and called up at 2pm to cancel as I had called a footlocker store to find they had the shoes I wanted, which they did - great. Unbelievably, the guy I spoke to told me he couldn't cancel my order and the only thing I could do was to refuse delivery... bare in mind that items are shipped from the Netherlands! I asked him how it was feasible that a customer service team CANNOT CANCEL AN ORDER PLACED 10 MINUTES AGO, he replied with 'we have no contact with the warehouse'. Literally, the most unprofessional thing I have ever heard with any purchase made online, never mind one from an internationally renown company. I then cancelled the order on the website and sent a cancellation request to the customer service team email address provided in my order confirmation. I had no response. Today, I came home from work to find a package OUTSIDE of my house. Yes - it was the Footlocker order. I didn't even have the chance to refuse delivery as UPS just dumped it outside! I immediately called up 'customer services' again demanding they collect the items and refund me in full to which I received the response - 'The email address provided in your order confirmation is incorrect [Unbelievable and... no apology!]. Just open the package and take out the UPS return label, call UPS to arrange a collection and when we get it back WE WILL SEE IF YOU GET YOUR POSTAGE REFUNDED'. Needless to say I was not going to send it back and just 'see' if I get my international postage costs refunded. He is now consulting the hierarchy to see if I can get the costs refunded and I am in the position where I am stuck with a £65 order I don't want (after actually buying the shoes in-store a couple of days ago) and have no way of returning the goods without incurring costs I'm not liable to incur.
Seriously, don't even go there with this company. I work for an online mail-order company and don't really leave reviews but... Footlockers bewildering lack of professionalism is completely unfathomable on every level.
Twice they have taken my money and sat on it for over a week, no emails or reply to emails. And then out of the blue just cancelling my order and refunding me.
Terrible customer service. Shop elsewhere. In store its just as bad, all illiterate people with no customer service skills or manners. Rubbish. One of the worst online and in store companies in the world. Been shopping online for over ten years and these jokers are by far the worst.