The reason why customers who ordered before May 2013 were basically robbed is because the company seemed to be going bankrupt. A trustee was appointed, and all orders placed before May 2013 were included in the liquidation - resulting in lots of unsuspecting customers losing their money. The fact that Euroguitar bequeathed to inform their customars about their situation, let alone the fact that they kept taking on orders in their circumstances, is outrageous. To my understanding, the company eventually managed to avoid bankruptcy. This means orders from after May 2013 should be legitimate (meaning that even though the company is not very trustworthy, if you've ordered there, it isn't necessarily certain that you're being scammed). I say they 'should be', because in reality, Euroguitar is still a very lugubrious company. They repeatedly ignore their customers both via phone (or 'hotline' as they call it) and e-mail, rarely ever deliver goods on time and to be honest, they come a cross as - if I may be so bold - a bunch of amateurs. Overall, I would never recommend Euroguitar.
I ordered my guitar in february 2013, after one month of 0 communication we started sending them e-mails but we never got any answer. When the customer support answered (Mays 2013) they would refund us the money via bank transaction, nothing happened until in august, when we called the customer support for the 10th time to get an answer that WE never contacted them and it was our fault that this delay happened. Last month i was instructed by the costumer service after many calls to contact the administrator of SAS Euroguitar to find a solution. The last e-mail i got was straight from the company's administrator that i have no hope of getting my money back, but i also have to pay them my debt! I order, i get no product, and i have a damn debt in the company.
Simply said, they delay your product and answer so when you find out what's going on, you can't simply get your money back via pay-pal, since 45 days are long past. Simple fraud, took me a while to find out, if you already have an order, better take legal action as soon as possible, declare a dispute like i did on pay-pal to protect fellow people. Don't trust your money in them!
Dimitrios Soultanis. Order number: 1282518-001
W ordered an instrument in april 2013 and paid almost 400 euro.
We never received it. If you call them they tell stories why they could not sent it.
We mailed them and only the last one they replied after I told them I will CHARGE them for FRAUD and I started this procedure.
Mon avis ne concerne que Euroguitar France.
Sur toutes les commandes passées, je n'ai jamais eu aucun problèmes! Prise en charge de la commande par Euroguitar et TNT impeccable, le colis arrive toujours très rapidement et surtout les produits sont super bien protégés.
Je recommande vivement.
so i came here, to this very site before ordering what i had wanted; saw a couple of bad reviews and not much good reviews, and i though "how bad could it be"? now i have the answer REALLY BAD, they said it will ship in 1 week, its been 1 MONTH and still nothing!
THEY DO NOT answer to any calls whats so ever nor do they reply to emails.
currently my money is in their hands and my product isnt in mine!
they do not show you whats happening with the shipping so you dont know when or if it will come, and all they have is this weird sign which sais money has been payed, but not debited before shipping, and it still says the same thing ever since i clicked the buy button.
i STRONGLY recommend you DO NOT USE THIS COMPANY, it is a BIG MISTAKE, it is a fraud and you will loose your money!
what i do reccomend however is a site called "Thomann", its a great site shipping arrives ON TIME and it shows you every step of the way, they help you if you have problems, but there are hardly ever, so if you want a trustworthy site its Thomann.
Tras dos meses esperando un producto que nunca llegaba y dejar de recibir respuestas de correo electrónico sospechosamente me vi obligado a pedir a paypal la devolución de mi dinero sin ningún tipo de explicación por parte de Euroguitar. Puede que en el pasado la Tienda funcionase correctamente, pero me temo que actualmente no es el caso.
Terrible company, DONT...trust your money with them......Customer care does not exist and when something goes wrong they will just ignore you. You will lose your money and a whole load of time trying to sort things out with them. I have no choice but to take them to court and let the legal system sort things out. I never received my item I paid for and they are not interested at all in trying to sort it out or even help for that matter. Be warned you if you purchase anything from this cowboy company you will sadly regret it. Never reply to emails....If you phone them they will just give you excuses until you get tired of trying. Very frustrating....There are plenty of good music companies without having to take the risk with these people. I have lost more than 3000Euro. A lesson to be learned for other people I hope.
Ordered goods from Euroguitar. Order tracking did not work, so I had no idea when it would arrive. Anyway it arrived quickly and package was in prestine order. TNT delivery was signed by my daughter...
Unfortunately when package was opened the ordered product was clearly damaged, apparantly dropped on floor or something.
As TNT delivery was signed with no claims Euroguitar does not accept any liability on transport damage, so now they say I am a "happy" owner of goods worth several hundred euros....
BE AWARE OF THIS COMPANY !!!!!!
Do not sign anything without opening the boxes and thoroughly inspecting all goods. If there are hidden damage, you will not be able to change them!
I warmly recommend Thomann instead, very good experience also when something goes wrong (as it tends to do sometimes)
Despite other reviews I have to admit i had a good experince dealing with this company. Nice service (both mail and phone). Quick dispatch and track-and-trace all the way. Had it in a week after placing the order. And i live in Denmark. Good work. Furthermore, the guitar was packed really well and arrived without a scratch.
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