Frames reviews

Frames reviews

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Inaccurate description, atrocious quality, poor customer service

Firstly, I think it's worth noting that only the positive reviews seem to make it onto the front page of the website - the last (negative) review (by Jo) never made it.
I ordered a "White flat frame - .......with a whitewashed, rough and distressed finish"
Firstly, and most importantly, this frame is not white. It is a very dirty cream colour at best. Secondly, it does not look like this frame has been whitewashed, it looks like it has been painted, the brushstrokes of which are very apparent & ugly. Thirdly, although this frame has been "distressed", it has been done so in a very crude way - the paint has been completely removed by the series of chisel gouges all the way around it. What almost make it worse is that it has been done quite evenly thus forming a very ugly pattern as the gouges go from left to right to left again. Overall, the quality is very poor & certainly not worth the price tag, particularly when it doesn't resemble what I wanted in the first place.
Customer services do not seem that bothered & "respectfully concurred" with my opinion.
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TERRIBLE CUSTOMER SERVICE

Order 3 frames, all arrived as advsied and are very nice frames. HOWEVER.. one of the frames was the incorrect size and after tryiong to contact them by phone (no answer) they advsied to email - to which they 'aim to reply within one working hour'. 10 days later.. nothing. Emailed again.. that was a week ago and still nothing. Still no answer on the phone today. To add insult to injury, they sent me a sales email today asking how my picture frames look?!!! Bl**dy awful considering i can't use one of them! Re order number 1611358824
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Review by confirmed purchaser

Easy to order, lots of choice and great quality

Well priced, well packaged and very nice quality product. Acrylic glass rather than real glass, but as it's being posted real glass is likely to break and the acrylic looks perfect on the wall, you wouldn't know. Very happy.
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Review by confirmed purchaser

Good quality but order a little small than advised on the site, this will make puting together less tricky

Good quality but order a little small than advised on the site, this will make puting together less tricky
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Review by confirmed purchaser

excellent product at excellent price

Excellent experience - easy order process - delivered in good time.
Excellent priduct. Very goid quality at an exceptionally goid price.
Well packaged for delivery.
Will use again.
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Review by confirmed purchaser

Very impressed with frames, service and delivery time

Love the frames. Price also very reasonable, almost half the price of comparable website. Would definitely use again. Packaged perfectly and given one hour delivery window the morning of delivery.
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Review by confirmed purchaser

Very professional

Not the first time we have bought frames from this company. Service has consistently been quick and spot-on for quality. This time was no exception.
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Review by confirmed purchaser

Fantastic.

Loved the quality and service also the prompt delivery and great packaging.
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Review by confirmed purchaser

Brilliant - lovely frame, well made and super fast delivery!

Not much to say other than I was very impressed with the frame that was made specially to my bespoke measurements. The frame was great, it was very well packaged in protective box and bubble wrap. On top of this, the service was backed up by excellent email notifications / updates on progress. Super fast delivery. Would highly recommend.
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Review by confirmed purchaser

Good quality item and service

On receipt of our frame we found the glazing panel was cracked but this was replaced, no quibble and fast service. Would highly recommend this companies product and service. Many thanks.
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Review by confirmed purchaser

Great item sent fast top buy

It was easy to get the size I needed and see the different styles. The frame was made up really fast and arrived in good order.
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Review by confirmed purchaser

Excellent service, frame exactly as ordered and fast delivery.

A very good service, a great selection of frames and mounts, web page worked well in visualising how final framed picture would look. Very prompt delivery as promised and really well packed so very pleased with final product which turned out exactly as envisaged. Would certainly recommend
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Review by confirmed purchaser

Exactly what I needed with great service.

I am so pleased with the frame I got, it's well-made and fits my signed programme perfectly. The delivery was quick too!
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Review by confirmed purchaser

Outstanding!

Frame was delivered within the promised timescale. A great product which is well made and looks far more expensive than it actually is. It has taken pride of place in my lounge and complements my artwork perfectly. I would have no hesitation ordering from this company again. Ten out of ten.
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Review by confirmed purchaser

IN THE FRAME

Being unable to find a frame to the exact measurements required, I was delighted to find this Company on line.

The choice of styles and finish was excellent, and delivery time was 1st class. I was delighted at how accommodating the Delivery Company was as regards day and time to suit my requirements.

I would recommend this Company very highly.
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Review by confirmed purchaser

Really easy website to use

Such an easy way of getting the exact frame you want. Quick delivery, highly recommended.
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Review by confirmed purchaser

Excelent Service

Very pleased with the Frame.
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Review by confirmed purchaser

Quality ok but post sales service poor

Frame and packaging is good but I've tried to get in touch as I want to order another frame with the same mount and I couldn't remember the exact colour I ordered. I have emailed twice with no reply and when you phone all you get is an answer machine message asking you to email......very disappointing and for this reason I'm reluctant to use them again
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Review by confirmed purchaser

easy to order, quick to arrive, reliable courier.

I was really surprised at how easy it was to choose exactly what I wanted. The instructions were very easy to follow and I was informed when the delivery was due so that I could be in to receive it. My frame was well packaged against damage and included a reminder to recycle the cardboard. I would certainly use this service again.
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Review by confirmed purchaser

No problems, fast, reliable

Did what it said on the tin

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