Firstly, I think it's worth noting that only the positive reviews seem to make it onto the front page of the website - the last (negative) review (by Jo) never made it. I ordered a "White flat frame - .......with a whitewashed, rough and distressed finish" Firstly, and most importantly, this frame is not white. It is a very dirty cream colour at best. Secondly, it does not look like this frame has been whitewashed, it looks like it has been painted, the brushstrokes of which are very apparent & ugly. Thirdly, although this frame has been "distressed", it has been done so in a very crude way - the paint has been completely removed by the series of chisel gouges all the way around it. What almost make it worse is that it has been done quite evenly thus forming a very ugly pattern as the gouges go from left to right to left again. Overall, the quality is very poor & certainly not worth the price tag, particularly when it doesn't resemble what I wanted in the first place. Customer services do not seem that bothered & "respectfully concurred" with my opinion.
Order 3 frames, all arrived as advsied and are very nice frames. HOWEVER.. one of the frames was the incorrect size and after tryiong to contact them by phone (no answer) they advsied to email - to which they 'aim to reply within one working hour'. 10 days later.. nothing. Emailed again.. that was a week ago and still nothing. Still no answer on the phone today. To add insult to injury, they sent me a sales email today asking how my picture frames look?!!! Bl**dy awful considering i can't use one of them! Re order number 1611358824
Well priced, well packaged and very nice quality product. Acrylic glass rather than real glass, but as it's being posted real glass is likely to break and the acrylic looks perfect on the wall, you wouldn't know. Very happy.
Not much to say other than I was very impressed with the frame that was made specially to my bespoke measurements. The frame was great, it was very well packaged in protective box and bubble wrap. On top of this, the service was backed up by excellent email notifications / updates on progress. Super fast delivery. Would highly recommend.
A very good service, a great selection of frames and mounts, web page worked well in visualising how final framed picture would look. Very prompt delivery as promised and really well packed so very pleased with final product which turned out exactly as envisaged. Would certainly recommend
Frame was delivered within the promised timescale. A great product which is well made and looks far more expensive than it actually is. It has taken pride of place in my lounge and complements my artwork perfectly. I would have no hesitation ordering from this company again. Ten out of ten.
Frame and packaging is good but I've tried to get in touch as I want to order another frame with the same mount and I couldn't remember the exact colour I ordered. I have emailed twice with no reply and when you phone all you get is an answer machine message asking you to email......very disappointing and for this reason I'm reluctant to use them again
I was really surprised at how easy it was to choose exactly what I wanted. The instructions were very easy to follow and I was informed when the delivery was due so that I could be in to receive it. My frame was well packaged against damage and included a reminder to recycle the cardboard. I would certainly use this service again.