DO NOT trust this company or its website. I went to this site because of attractive pricing and generous return policy. However, after placing the order I was asked to furnish 2 measurements, one of which is specific to the frame and cannot be obtained without having the frame first. When I told them I was unable to provide the information, they siad they would make the glasses, but then they would be NON RETURANABLE. This is in direct conflict with their online policy.
When I told them to cancel the order they hadn't even shipped, they said it would be a $35 cancellation policy.
After seeing such great reviews online for Frames Emporium, I decided to take a chance and order from them. The results? I'm very disappointed and unsatisfied with Frames Emporium. The frames I received were defective. The connection linking the temples to the lenses made noises and made it hard to open and close. The more I opened and closed the arms, the louder the noises got...they sounded like they were going to break. I tried loosening the screws a bit to see if they were overtightened and thought maybe that was the cause of the noises. Nope. That wasn't it. The arms of the glasses were simply not opening/closing smoothly and it seemed to be because a piece of the metal on the hinges were rubbing against itself. This was clearly a defect in the manufacturing process.
When I contacted customer support for a return shipping label due to this defect, they simply said that this wasn't a defect and that the glasses were making noises because they were "a new pair of glasses." ARE YOU KIDDING ME?! I've worn glasses since I was a child and I'm now in my 20s—I've purchased many pairs of glasses and NEVER have I had "new" glasses have these issues. The frame I ordered wasn't a cheap generic one either—they were supposedly Prada, and I'd expect Prada quality.
Rather than admit that they sold me defective merchandise and issue me a return label, I had to pay for return shipping, and was charged a 20% restocking fee. If I had decided to exchange it for another pair of glasses, I wouldn't have been charged the restocking fee, but I still would have had to pay for shipping for the exchanged pair. Did I want to take another chance and order another pair? Absolutely not. I'm now down $40 from this debacle.
You might get lucky and not get a pair of defective glasses. But if you do get defective frames, GOOD LUCK in trying to get your money back. Stay away from this place. You've been warned.
Shades Emporium / Frames Emporium had a great deal on some eyeglasses frames. Ordered basic lenses with AR coating, scratch protection for $70 total. At checkout was shocked to see "High Cylinder Surcharge Fee" of $40 added on to the order.
I ordered them anyway, since it was still a decent deal. Then the next day I received an email saying there was an additional $90 fee for my order, but they would knock it down to $60.
I told them it was BS and cancelled my order. They cancelled the order with no major hassles, and never charged my credit card.
The bottom line: seems like they're making up for cheap frames with expensive options. Frames emporium was okay to deal with, and in the future I might buy frames from them and get lenses put in somewhere else. This time I found a better deal on the frames on Amazon!