Reply from Freedom Footwear Ltd
[REPLY]
- Reviews (22)
- Ruth Langfield
- 1 Review
ordering easy, delivery speedy, they fitted a treat and I hope to have blister free feet
website easy to use and delivery was within 2 days. The toes socks fitted very well and I am looking foward to not having to tape up my toes to prevent blisters.
- Keith Mottram
- 1 Review
Fast, reliable, great
Ordered a pair of five fingers, shipped next day arrives next working day. Makes shopping online a joy.
- Sarah Long
- 1 Review
Cannot fault the service but suspect the vibrams are fake as made in China?
Everything on the website points to the shoes being genuine but as far as I am aware the genuine ones are not made in China, feel free to correct me if I'm wrong.
Service was very fast, no complaints on that front at all. Thank you.
Reply from freedomfootwear.co.uk
Thanks for the review, we can assure you we only supply genuine Vibram Five Fingers which are sourced from the only official UK distributor, Primal Lifestyle http://www.primallifestyle.com/.
Should you wish to check you can contact Primal lifestyle directly and they will be happy to confirm we are genuine stockists.
Genuine Vibram Five Fingers are indeed manufactured in China, there is some good information on this web site on how to spot a fake - http://birthdayshoes.com/these-are-not-vibram-five-fingers-spotting-fakes-counterfeits-knock-offs-and-other-pirated-black-market-five-toed-shoes
If you have any more questions, please dont hesitate to contact us.
Kind regards
Andy
Freedom Footwear
- Doive
- 1 Review
A definite recommend.
An easy website to browse(I use firefox).
Found what i wanted, ordered them, received them(less than48hrs) and now wearing them.
Previous purchase history in your login page options is a good idea for reordering at a later date.
I'll be back.
- Andrew Gibbon
- 1 Review
great product, great price, well packaged & quick delivery. already ordered again!
Product as advertised and delivered soon after ordered. Shame I missed the delivery and had to go to local post office to collect them and ended up getting a £70 parking fine.
Already ordered another pair as loved the price and wife wanted the first pair!
- lynette
- 2 Reviews
happy happy feet...
Woweeee what can I say? These were my 7th pair of five fingers and these were deffo the fastest ever delivered to me. They were even wrapped in bubble wrap to ensure my precious shoes were happy being posted.Seriously though this was what you'd call perfect service...Fantastic :-)
- Anonymous
- 1 Review
Speedy delivery
Very speedy delivery, though I did not get a dispatch notification.
The payment system wouldn't recognise my card properly so had to use Paypal instead.
- david jeeves
- 1 Review
fast and hassle free service
can honestly say ordering and delivery of goods was easy and very fast
- Trisangma Watson
- 1 Review
Well looked after by Freedom Footwear
I nearly ordered a heavier pair of toe-socks from Freedom Footwear, but emailed them first to check. They got back to me very quickly and advised which socks I should get instead. I was pleasantly surprised at the consideration of the service and am very happy I followed their advice.
- Dorothy Owen
- 1 Review
Good service. Socks arrived in a good condition and soon after I had ordered them.
Found that the website was not too easy to use if you need to change your order. Socks are comfortable, but of course the real test comes when they have been washed. So far, a good product and service.
Reply from freedomfootwear.co.uk
Thank you for your review. Could please elaborate on the issues you faced when trying to change your order so that we can try and make it easier to use in the future?
Kind regards
Andy
Freedom Footwear
- Manisha
- 1 Review
Under promised and Over delivered
Is it possible to get excited about shoes... well from a womans perspective - DEFINITELY! Ordered them from Freedom Footwear as they are a genuine supplie of Vibram Five Fingers, received the order well within the timescale that was quoted... and I love them!
Thank you Team.
- Michael Lewis
- 1 Review
Excellent service and fastest delivery ever.
This was my first visit and purchase from Freedom footware and a present for my son. The service was excellent and delivery couldn't have been quicker. thanks
- Steve
- 1 Review
Everything I expected plus more actually.
Excellent product and service. I honestly couldn't fault it.
- Claire Lynch
- 5 Reviews
Excellent service
Excellent service and very happy with the running socks that I purchased. Would recommend to family and friends
- Stuart
- 1 Review
Initial glitch but speedy resolution
Having seen the reviews on here I felt comfortable placing and order with Freedom Footwear.
I elected for the free delivery option and expected to wait a week or so but after 10 days hadn't received anything.
I then had an issue contacting Freedom footwear (phone went straight to answer phone and the form on the website had an issue) but once I had made contact the resolution was speedy.
Thanks Andy - I would be happy to recommend your company to others.
Reply from freedomfootwear.co.uk
Im very sorry you have not received your items as yet. I Can confirm your items were sent out to you by Royal Mail on the 16th November, so you certainly should have received them by now.
It sounds like your items may have been lost in the post, if your items have not arrived in the next couple of days, please contact me personally at andy@freedomfootwear.co.uk and i can investigate for you.
In regards to the problems you have had with the site, we are looking in to this and should have this resolved ASAP.
I am also concerned about the message you received in Outlook about the fraud detection checks, im not sure why this is but we will also look in to this immediately.
Once again, im sorry you have had a poor experience and will try to resolve the problems you have had asap.
Kind regards
Andy Williams
Managing Director
Freedom Footwear
Update: We have had a look at the issue with Outlook, apparently it is a common issue with many legitimate sites, however we are looking in to how this can be resolved
http://answers.microsoft.com/en-us/windowslive/forum/mail-email/be-careful-this-sender-failed-our-fraud-detection/c1712db2-00ab-4e61-8ede-d20aa6486f45
- LK Birmingham
- 2 Reviews
Quick service reliable source
Ordered and received within a few days. Genuine supplier competitive price. Can't say fairer than that
- simon
- 1 Review
All good.
Quick delivery, good communication, can't fault the service at all.
- Veena
- 1 Review
Great retailer
I was completely happy with the quality of service I received when I placed an order.
- Kurt
- 1 Review
Exceeded all expectations
I ordered two sizes of sock, to see which ones would fit best. I tried one pair, and it was great, so I prepared to send the others back and promptly forgot about them. Far too long after I should have returned them, Freedom Footwear still accepted the return & exchanged, no questions, no fuss. Result: 1 happy customer!
- Alex
- 1 Review
Very Impressed
Ordered on a Friday afternoon and arrived Saturday morning, will definitely be visiting again!
Reply from freedomfootwear.co.uk
- Michael
- 1 Review
Fast, friendly, totally honest
There was a mix-up with my rapidly-delivered order due to a minor error on the site. Freedomfootwear wasted no time setting things right, making it easy for me to return the goods and giving me a pretty-much instant refund.
This great service means they will be my first port of call for Fivefingers shoes and socks.
- Jake
- 1 Review
Fast service with no hassle.
Great service, easy online shop. All-round quick process. Definitely use again.
