Great service by phone and online. Good website and very competitive prices. They matched the price of a exactly the same piece of furniture I saw a litter cheaper with a different company. Quick delivery too. Very pleased. Will return to this company.
I ordered a headboard and after waiting 4 weeks it turned out that they had made and sent the wrong design. Now I have to wait another 4 weeks for them to deliver the correct item - not good enough.
Also the courier service used were extremely unhelpful.
I can highly recommend Furniture Plus; I purchased a TV cabinet, sideboard and matching lamp table and was very impressed with the high standard and also value for money. The items are of a higher quality than the well known high street stores and considerably cheaper.
The only negative was the wait time, but overall it was worth.
I would not hesitate to order from them again.
My first contact was by 'phone before I placed my online order, and the person handling my query was friendly and informative. After I had ordered my desk, I was contacted three times to inform me of the progress of the order: when they would give me a delivery day, then a time slot, then again on the day, and I also had an email. The desk was then taken upstairs to where I wanted it when delivered.
The desk is superb quality, and a very competitive price, all in all an excellent buy. Would definitely use this company again.
Only one fault, furniture does not have any 'how to care for' details
Although I felt 8 weeks to wait for my item was quite a long time, when my bookcase arrived I was very pleased with my purchase. The bookcase was exactly as described and the quality workmanship was well worth waiting for. I can recommend this company's products if my bookcase is anything to go by.
What attracted us initially was the fact that they were a family run business. When we choose the furniture we wanted, we still had some outstanding questions about the quality and build, so we contacted them directly. They were happy to answer our questions without making us feel stupid - we particularly wanted to know what the back of the furniture was made of and constructed. We were contacted with regard to a delivery date as promised and the furniture was duly delivered by very helpful delivery men. The furniture was superbly wrapped hence absolutely no damage to our furniture.
They are simply superb in quality and style, prices will not be beaten, honestly we searched!!!
Delighted with the furniture and I was kept informed about the order and subsequent delivery. I would recommend this company unreservedly. Just one small niggle - the instructions for assembling the wardrobe were not really fit for purpose; they could easily be much improved and less misleading. However, an exemplary experience otherwise - many thanks.
Very impressed with the whole transaction. Needed to delay delivery for a few weeks - no problem. Needed choice of handles - no problem. We were kept informed of delivery schedule by phone and Email, and it was timed almost to the minute. Extremely good service.
I'm just sending a quick message to say how absolutely delighted we are with the bookcase we ordered from you! It's absolutely beautifully made and looks amazing. We will be coming back to you in the autumn to order the matching wardrobe to go with it.
The delivery service was also extremely good - two very pleasant guys brought it in, up the stairs and into the bedroom where we wanted it. It was well packaged and is in perfect condition.
Honestly, we couldn't be more pleased with your service.
Ordered from Furniture Plus because of the price mainly as I knew what furniture I wanted as I had seen the same furniture in a shop but it was a lot more expensive. It took longer than the 6 weeks to come as promised, but they kept me up to date as the furniture I ordered was being made, but I was so pleased when it came. Quality excellent better than expected. Everything was wrapped so well and delivery was great no fuss kept in touch right up to the last half hour of delivery. I most certainly would recommend this company without any problem whatsoever.
I knew the range of furniture I wanted as I had found a peice in a local garden centre. We found the furniture plus website online and they had all the dining room and bedroom furniture that I needed. We ordered in one hit, and the discounts which we received were fantastic, I saved almost £2000!!! The furniture is very high quality, and is built to last. The delivery was easily arranged, and the guys who delivered were helpful and took it upstairs to the right room. I seriously would not go anywhere else again.
the furniture is fabulous both coffee table and bookcase very very solid and well finished I would recommend this company to anyone.The only problem was them not keeping me informed as to when the coffee table was to be delivered because it was out of stock when ordered.I had to keep emailing them
I ordered a badger wood double wardrobe from furniture plus last month. I was a bit cheesed off that I had to wait up to 4-6 weeks for delivery, I found out that craftsmanship cannot be hurried, the wardrobe was outstanding. I rang furniture plus on a regular basis the staff where brilliant, helpful and very efficient . On delivery I was so so pleased, the delivery men where really helpful, the wardrobe was outstanding! The craftsmanship is so apparent it is beautiful, well made,no chipboard or such like- solid pine and a very attractive piece of furniture. It holds a lot of clothes and the two drawers at the bottom are really deep I am delighted with furniture plus staff, the delivery men service and the quality of the furniture. Would definitely buy again and have recommended to both my friends and family ps the price is good value too
I've bought five items from the Opus Oak bedroom range from Furniture Plus Online and each item has been of very good quality at competitive prices.
Their friendly and helpful customer service are a pleasure to deal with and have good communication.
We have used this company before and the service etc was good. We waited a long time for the furniture to come in to stock but we knew we would when we ordered. I had asked if it was all besp-oak and was told it was, however none of it was stamped as such so I wonder if it really is. All the previous stuff we bought was stamped but a single piece of our second delivery was.
Other than that, all good solid furniture which arrived well packaged and when they said it would.
We have ordered a couple of items of furniture from Furniture Plus Online and when there was a problem with the first order it was sorted out promptly and because of that we ordered something else from them
Ordered oak finish bookcases. They arrived well packed and looked even better than I expected. Extremely good value. So good we ordered another one!
Between ordering and delivery I had a couple of queries. These were answered promptly and efficiently. Very happy experience. I would definitely order from this company again.
I ordered a table and chairs at the Ideal Home show. I later changed my mind about the colour of the chairs - this was no problem at all. I quickly received confirmation of the change. Although I was a little nervous of paying the entire sum due at least a month before delivery, I had no cause to be. The table and chairs arrived really well packed and so were in perfect condition, and the delivery drivers were lovely.
I phoned for help with assembling the table - I couldn't get both of the additional leaves under the table - and got really friendly, knowledgeable assistance.
The table is lovely - really sturdy and heavy but stylish
The only thing was that I had to wait while they made my furniture. I knew that when I ordered the cabinet, but I tend to be impatient.
The cabinet took 5 weeks to come (the website said 6). It was delivered when they said in the time slot they said. They carried it upstairs for me and it is an excellent well-made piece of furniture.
I am completely happy both with the furniture and the service.
Vancouver Oak Dining Chairs with Timber Seat
Vancouver Oak 4 Drawer 2 Door Large Sideboard
Happy with my furniture had marks on sideboard and a chair missing lacquer but phoned furniture plus and all was sorted very good response
The furniture was lovely,very well made and solid and It was very well packaged. The customer service was brilliant. I was given a date and three hour time slot for delivery which was convenient. We would use again.
Furniture plus kept me up to date via email of the progress of my order.
My hall units arrived very promptly and were just what I hoped they'd be.
Protected well with good packaging and in perfect order when unwrapped!
The lovely deep oak tops are a great compliment to the off white units below.
Not wanting fully oak units these were the perfect choice to modernise my hall and they work beautifully.
The delivery guys were very friendly and easy to chat to and didn't complain when they had to park closer to next door as someone parked opposite my driveway making it impossible for them to get on my drive or park closer!
Ordered an oak sideboard, nest of tables, lamp table and glazed display cabinet in the 'Rustic' range and was a little anxious as obviously I didn't have the opportunity to see the items before delivery. Needn't have been as concerned because when they arrived with the two man delivery team, who arrived promptly as arranged, they were all well wrapped and without any damage. The quality was superb and I have been very impressed, not only with the products, but also the communication and customer service provided. Some of the larger firms should take note!! I've already received a compliment on the new items too! I'd have no hesitation in recommending Furniture Plus to any friend or family member.
Very happy with our recent delivery of a lovely solid and stylish oak lamp, coffee table and tv unit. Very quick, friendly and efficient service and all at a very good price.Also very well wrapped up to ensure no breakage.
Superb oak furniture at a really good price. Really well made - Arrived on time and was really well packed to avoid damage.
Excellent communication from seller would have no hesitation in buying again.
Would recommend them to anyone.
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