When I bought the insurance cover I was told that a policy would be sent out to me in a few days. It never arrived even after I contacted gadget Insurance it has not arrived almost a month. I only realised that money had been deducted of my account this means that I was not given a chance in case I considered cancelling the policy.
This company was recommended on the Tesco website so I thought I would try it. Prices seemed competitive so I took a chance. Since I paid I've had at least 17 conformation emails, I contacted customer support and was told their IT department was looking into it, I've not heard any more. I sent another email today to customer support and have received 5 more conformation emails today alone, which is now getting very annoying. I don't even know if I am covered or not. I hope so. The start of the process was smooth and quick, I liked that, but all these emails is just getting beyond a joke.
The policy was easy to setup, terms and conditions clearly explained, plus the more gadgets you insure the better the discount, I have canceled all policy and got everything covered under one policy, saved me 96 pounds
I purchased the phone I insured from a store on eBay. 6 months later I lost the phone and tried to file a claim but guess what.... they don't cover phones purchased from an eBay store, even though I had a receipt for it.
There are other tricks in the terms and conditions.... nobody reads them, but I guess if you pick an alternative provider like this one, you do have to read them.
I'm happy with the insurance but since they already have my details and agreement number, and emailed a reminder, I don't see why I had to re-enter all my basic information before payment. Otherwise the rest of the process was painless.
I have just got my first expensive smart phone and thought I had better insure it seeing as my daughter recently had hers stolen out of her bag in the supermarket. All I wanted was simple cover for theft, loss or damage, and it couldn't have been simpler. There were very minimal questions to answer and the whole process was quick, and very reasonably priced compared to other firms. They also gave me a free 3 month trial for The Gourmet Society, which entitles you to two meals for the price of one at some very nice restaurants, one of which is close to me. All in all, a good experience !
A bit of a mixed experience: renewing the policy after a year looked easy, but the price quoted in the 'Valid for 30 days' quote wasn't what came up on the website when I followed the link. It would have been easy either to give in and pay the extra - not easy to find insurance for a 1-year-old laptop, after all - but I emailed the company instead. Very prompt response, and the problem was sorted out. Not a problem, then - mistakes happen ... but it left me wondering how many other people had the same experience and didn't question it?
poor service from start to finish. staff do not no what they are doing. made to feel like a criminal for trying to make a claim. very slow service (2 weeks since i made claim and still dont have a phone) but they always take there money on time from me!!!!