Reply from Gadget Cover
[REPLY]
- Reviews (112)
- Tracey Hopper
- 1 Review
quick easy and cheap
looks good - lets just hope theres not to much in the small print for them not to pay out if i do have a claim, customer service promt and helpfull
- jenna
- 1 Review
quick n easy
i wud defo recommend...very straightforward n cheapest i found
- Jason
- 2 Reviews
- P Bailey
- Guildford, GB
- 4 Reviews
Great so far, hope it stays that way!
Only just ordered insurance but was simple and seems good value so I am pleased so far!
T and C's seem reasonable and quick order processing. Keep it up! :)
- laila
- 1 Review
Cheapest quote in a flash
Very cheap! quick and easy quote. Received cover in a email within a few hours
- kevin wakeley
- 2 Reviews
Hastle free experience.
The website site was clear and easy to understand. You get a quote, it can be sent to you via e-mail also. There is a breakdown of the cover and cost, simple.
- Mr IJParker
- 1 Review
easy and quick
I was looking for a good price to insure my nice new very expensive mobile. This is the best deal I found. Easy to find what I wanted at a good price.
- Lesley paton
- 1 Review
Simple easy and quick
Price of cover very reasonable for peace of mind in knowing my phone is covered for anything unexpected. I would be lost without my phone and let's be honest there not cheap so this really is peace of mind. The online application was quick and simple
- Patience kuwana
- 1 Review
- remos lorda
- 1 Review
- Emily Border
- 1 Review
Call Centre Staff unaware of Quidco offers
I went via Quidco to buy mobile phone insurance as they were offering £38 for 'level 5 cover'. On Gadget Covers website where was nothing anywhere about what levels there were, so I rang the customer service helpline and the lady I spoke to didnt know what level 5 cover was, so she asked her manager who also didnt know. So I purchased the mobile phone cover at £4.99 per month but my cashback was only £7.50... I feel a bit cheated out of my cashback! If Level 5 was covering a few bits such as mobile, laptop, camera etc I might have gone for it to get the extra cash back and Gadget Cover could have made a bigger sale! I am still curious though - what is level 5 cover?!
- Phil
- 2 Reviews
- Alison Gardiner
- 1 Review
Very easy to buy and simple website - perfect
Very easy to buy and simple website - perfect
- Darren Wayne
- 1 Review
Satisfactory
I have to say that i am not impressed with filling out your insurance application online. Although it was very straight forward it did not take all my details and left me without cover for my new phone. If it had not been for me sending an email to you asking about cover and payment i would have been un aware that this had happened and not covered which would be a disaster had a claim needed to have been made!! I did get a quick reply which was the only positive thing about my experience. I do however still have an issue with my level of cover still not including loss so have to say that I am far from happy if this is the case.
- Rob Amos
- 1 Review
Easy transaction but flawed..
I would have expected a renewal to carry forward all the phone details so that I didn't have to put them in again. I was slightly disappointed that I had to enter the phone details (model and ID number) again - albeit that I just cut & pasted them from the reminder email!
- Jo Curd
- 1 Review
waste of time!
Went through the process. Noticed at the end it said please click to confirm your phone is less than one year old. Didn't tick the box as my phone is just over a year old thought it may say on the next page that i have to pay more or answer more questions but it didn't and it still processed my order. Then thought it must be ok if it's gone through otherwise it wouldn't have let me. Didn't want to take any chances as wanted to be sure my phone was insured so I sent an email. Got a reply to tell me that it wouldn't be insured and my application would be cancelled!! Had I not checked I would have assumed that I was insured and would have been paying for it!! Can't understand why you can't insure a phone that is more than a year old. It's still valuable!
- Liam Woods
- 1 Review
Very good service
The price for the insurance I purchased, I thought, was excellent value for money, the service was good but the website looks a bit dated and boring, so it could be updated to improve the service.
- joan bennett
- 1 Review
quick and easy
i found it very simple and quick to do took no time at all to insure my phones
- Liam
- 1 Review
An online quote with email contacts to clarify any queries fully and quickly.
I queried some points about the cover and received excellent and clear advice by email reply with 12 hours. I bought the cover as the quote matched the best I could find and I could buy it for my my daughter as a family member.
- Joshua
- 2 Reviews
- Paul
- 2 Reviews
- Brian Buckland
- 2 Reviews
Poor service with very later provision of policy details.
No policy details provided as promised. It took 3 emails to customer services to get them sent and on two occasiosn the action promised by the customer services did not materialise.
Pretty poor really and raises concerns about teh level of service if making a claim. Fingers crossed at this time!!!!!!!
- Joanna
- 1 Review
I will recommend to my friends!!!
Best one what i have, I dont need to be worry :)))
- Katie Campling
- 3 Reviews
Good customer service
Good price, decent cover, very helpful phone assistance.
- verity
- 1 Review
easy to use great cover
very easy site to use, everything explained clearly, easy to purchase.
- Suppa Giovanni
- 1 Review
Good
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- Alexander
- 4 Reviews
Excellent value, easy to use website
I found the prices and level of cover brillant. The website is easy to use.
- David Cook
- 1 Review
Expensive Phone Cheap Insurance
Never heard off gaget cover until i went on line to search for insurance for my Galaxsy S3.
Very impressed easy to use site,got immediate cover at a very realistic price..Will certainly reccomend to all my friends,,Thank You Gaget Cover.
- leigh pearson
- 1 Review
fine
Having been with protect your bubble the customer service was shocking. Let's hope you can do better.
- Alison Prendergast
- 1 Review
Easy site and competitive premiums
Yes I would recommend this site - far cheaper than high street.
- Angeleana Gibson
- 1 Review
Quick and easy
The quote process was simple and easy to follow, terms and conditions easy to understand and easy to set up.
- Dee Ball
- 1 Review
- Mrs. Frances Jeffries
- 1 Review
fast&fare in choosing my insurance.
I was obviously looking for a good deal that saved me money&supplied me with all the cover I needed. Would reccommend to my friends.
- Julian Foster
- 1 Review
Good price, but no policy docs/limitations
Good price, but limited documents provided, even after purchase - I'd like my policy email to any email addresses I'd like it sent to - Julian@1bignightout.com - if it's possible email it.
Also no mention of the limitations of making a claim - for example, can you claim without proof of purchase - what is necessary?
Reply from Gadget Cover
Thank you for choosing Gadget Cover. Regarding your questions...
- As stated in our website upon the completion of your order, you'll receive your policy documents via email in 5 working days. Meanwhile our system have sent out automatically, to the email provided when signing up for the insurance, an order confirmation email with your order ID, that can be provided to our customer service team if you have any further questions regarding your policy.
- A proof of purchase is required when making a claim. For more details, please visit: http://www.gadget-cover.com/faq/ri/33
You can find the answer to most of your questions on our website at this address:
FAQ -
http://www.gadget-cover.com/faq/ri/33
Our best regards,
The Gadget Cover Team
- Mickael
- 1 Review
Easy and quick to set up!
Very easy to set up! But like any insurance, we can rate the service when something really happens.
- Leanne Alexander
- 1 Review
Easy
It was so easy to set up and I could not believe how cheap it was in comparison with other insurers.
- sophie
- 1 Review
- David Young
- 2 Reviews
good , but could be better !
Good price , with discount but it didn't adequately cover my situation which was purchasing insurance for my 14 year old daughter .I had to email to get an answer - yes we would be covered .Secondly , the fact the cover doesnt start for two weeks is a bit worrying as I will have to wait (whilst quietly panicking) to see that nothing happens to her phone over the next 2 weeks .Improve these areas and you have a winner - regards David
- Graham.C . Smith.
- 2 Reviews
Good value for money.
I thought that I had found the best and easiest gadget insurance in a competitor to your selves when I insured my wifes mobile, but when I decided to insure with the same company it became swiftly apparent that this was not so, inasmuch as that the stupid questions asked, and the number of phone callls needed to even get a responce from them, the final staw was when talking to one of their operatives who wanted to know the value of my mobile down to the ladst penny, because it was not on their list, they said I should get on to my service provider and find this out before they would even entertain insuring my mobile, they were told politely what to do with their insurance?.
- John Buchan
- 1 Review
Easy to follow directions with excellent terms and conditions
I would highly recommend the quality of the cover which is set at a very reasonable cost. Initially recommended by O2 staff. My second year of cover.
