Gadget Panda reviews

Gadget Panda reviews

Excellent
9.2
from 0 - 10
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confused and frustrated

I sent my Sony Xperia Z to gadget panda only to receive an email saying they couldn't accept it as one of the water indicators had changed color. I was shocked to hear this as I hadn't even tested the waterproof capabilities of the phone and it had never even been anywhere near water.
When I received the phone back I along with my wife opened all the flaps covering the ports on the phone and all the water indicators were still white. I emailed gadget panda back but was told that at least two people check each phone received and they were adamant that one of the water indicators was red. They suggested I check again which I did and they are definitely all still white.
I again emailed and was told that as they no longer had the phone they could not verify this.
So I wasted money on postage sending my perfectly ok phone to gadget panda only to be told a lie as to the received condition.
Something has obviously gone wrong with their checking procedure and now they are insinuating that I have dodgy eyesight or that I haven't checked all my phones ports or that I am lying.
This whole experience has been a waste of time and effort and I have paid postage costs for no reason. I am not happy and am in the process of finding out what my rights are and taking this matter further.
After various emails I have had my postage fully refunded and I thank gadget panda for that.
Gadget Panda Ltd

Reply from Gadget Panda Ltd

Unfortunately we can only comment on our findings with two technicians verifying the activated water indicator. We returned the item to you at no charge when our competitors would charge up to £10 to return an item with an activated water indicator. In fact we have even offered to refund your original postage as a gesture of goodwill.

The fact that you claim the water indicator is not activated is obviously unexplainable and not something that we can verify without having the item in our possession. We have a very robust grading process that has served us well for years, so we stand by our findings.

Please let me know if you require any further information.
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Paid what I was quoted and in 48 hours like they said!

Posted off the phone via special delivery. This cost £7.15 so I was sincerely hoping I got the price that I was quoted for online. Two days later I had the money in my account.

It's not a pleasant experience selling mobiles with all the bad reviews you read. However, Gadget Panda did what they said, so I would definitely recommend them in the future.
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Excellent service

Excellent service. Great communication. Only drawback - no freepost.
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Fast reliable & efficient!

Great firm to do business with. Very competitive pricing and great communication.
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Fantastic service

Never used a company like this before and so pleased went with GadgetPanda, Quick, efficient and money in my bank very promptly.
Will use again!
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Trustworthy services!

I used 2 times and each time was fast and paid exactly what quoted. Very easy and user-friendly website to use as well. I would definitely come back next time.
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Great service!

Amount received as quoted. My only complaint is that you have to pay to send phone but still better value than selling it somewhere else. Also kept updated on status of payment etc. Recommended.
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Very good service

It went like clock work. I was emailed when phone received and told it was being checked and then notified when the money was going to be paid. I received the funds within a few days.
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Good price, Great service

Sent off phone thurs, which arrived fri morning and received payment by tues, would definitely use them again.
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price paid as quoted, fast payment

Fast, paid as quoted.
To be fair you have to be honest about the condition or they will offer less.
I was honest and got what I was quoted.

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good and puzzling??

ipad 1st gen good offer and quickly processed and first class payment......but, guess theres always a but, my other item a 9 month old HTC ONE, was rejected for faulty mic in call.....not being aware of this I was quite shocked to say the least, and it was duly returned at their cost( another pat on the back) .....I then used the phone for the next 24 hours without any muffling, hearing problem whatsoever, and has been sold since without problem. The testing must be very subjective as you don't need to be a techy to hear a clear call or not, kind of wonder could it have been a signal variance problem instead, no matter I got the result but not with this company.
Gadget Panda Ltd

Reply from Gadget Panda Ltd

Hi Dave

Thanks for your feedback. We have a very robust testing process and all faults are verified by two technicians to avoid miss-diagnosis. I can confirm that your phone had a faulty in call microphone (it cannot be heard by the person on the other end). I am almost certain that other recyclers do not initiate two way calls with every handset received, which we in fact do. This fault could therefore have been easily missed.

Please let me know should you require any further information.
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Highly recommended company

After a lot of checking found Gadgetpanda gave the best offer by far. The only downside was that I had to pay for postage (over £8) but posted my Nexus on the Monday, got confirmation of delivery on Tuesday and the full amount of my offer was in my account on Thursday. Couldn't recommend them enough for their efficiency and communication all the way.
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Best prices & service out there...

These guys pay the best prices, communicate brilliantly and pay up fast & as expected. Brilliant.
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Top Service!

This is the second time that I have used Gadget Panda and once again, an excellent all round service. I'm not one to leave reviews so easily but given I always check online about reviewing a retailer prior to making purchase or using a service, it's only fair I help others decide.

It's difficult to gauge a good company given there are so many recycling companies online but happy to say, just like the first time, there were no issues. The communication was great and speed of payment was very quick.

I will definitely look to using Gadget Panda again if the need arises!
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Gadget Panda A+++

Gadget Panda offered the best price for my iPhone 5, the highest other offer being £200. Payment is quick and they offer a variety of ways to credit your account including Paypal and direct transfer. Will definitely use again.
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Sold Ipod Touch

Great service, very quick pay out. Would highly recommend.
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can't fault them!

Offered me the best price of anywhere for 2 phones, money was paid in within about 3 days of posting them! Keep you updated at every stage and can't think of a bad word to say about the experience!
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Reliable and Fair.

I have used Gadget Panda about 6 or 7 times now & have recommended them to family & friends. Price offered is fair and payment is quick. Everything has always gone smoothly. High postage is offset by fair price offered!
I will use them again & again.
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Great and Trustworthy Company with exceptional customer service!

Gadget Panda are a great company to recycle mobiles with. I have had the pleasure of dealing with them on numerous orders and they excel every time! It certainly is a refreshing change to deal with a reputable mobile recycling company as oppose to the other scam artists out there!!

Gadget Panda will be getting my business for the foreseeable that's for sure!!!

Gadget Panda Ltd Details

About this company

Sell your handheld gadgets online with Gadget Panda for a fast and friendly service. Payment by bank transfer, cheque or PayPal 48 hours after your gadget arrives.

Visit Gadget Panda

Contact information

We live here: Unit 18b Capital Business Centre
CR2 0BS Croydon
United Kingdom

Category

Gadget Panda is ranked 165 out of 529 in the category Electronics

Gadget Panda is ranked 11 out of 44 in the category

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