I decided to trade in my iphone 4 16gb after getting an upgrade. My phone was in mint condition and i knew i could get around £180 if i sold it through ebay. To save the hassle though, gadget panda offered me £147 which i thought was reasonable. However they sent me a revised offer of just £100 saying the home button didn't work properly, i considered the home button would have fell into the normal 'wear and tear' condition as it was definitely still usable. As there was no scratches at all on either the screen or bodywork i was a bit disappointed. Shame really as the service and communication throughout was actually pretty good.
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It is disappointing to us that you feel mislead as you ticked a box on the quote page to “confirm that your gadget functions without any faults, does not have a cracked screen or body, dead pixels, water damage, broken, missing or faulty parts and that all features work as intended” yet the iPhone we received had a faulty part being the menu button that did not function correctly. You were also under no obligation to accept our revised offer and we would gladly have returned the faulty iPhone to you at no charge had you declined. We are therefore a little confused as to why you went ahead with the sale when you felt mislead.
Please feel free to contact us directly if you have any queries in future as we are always glad to help.