I sent an iPhone 3GS 16GB and it was rated as £59 on their website. It wasn't the best valuation on the market, but their reviews on here made me confident that my transaction would be handled correctly. Within a few days I got an email saying that they had rerated their valuation and they would only offer £39 due to their assessment of the phone's condition. Seeing as I had been offered up to £55 from other well reviewed gadget recycling sites, I asked for my phone to be returned. Gadgetpanda then asked me to pay a £5.90 return delivery fee despite their "Why Use Us" blurb saying "Should we offer a revised price for your gadget and you wish to decline, we will not charge you return postage in most cases" and their T&C saying "If you choose not to accept the revised offer, then we'll usually return the gadget free of charge." I suppose the key words here are "most cases" and "usually" which allows them a caveat to renege on a pre-agreed price knowing that most people wouldn't be bothered to send back return delivery fee. Gadgetpanda have claimed that the phone I sent them had a crack on the reverse, which invalidates their returns policy. The phone I sent had usage marks but no cracks. As they have my phone I can't prove my case either way.
I don't know how many times they do this, but this is what they're doing to me. I'm not saying they're untrustworthy or that this is how they always do business, just beware of them as from my short experience they have a suspect policy. I am loathe to send them £5.90 just because they chose to revalue my item, but now they have my phone, they can hold me to ransom, can't they? I have used Mazuma in the past, and while they don't have great rates either, at least they are prompt and more professional.
Regarding the rating, 1 star is harsh as they have not been rude and they are only unreasonable through their own T&Cs, but I can't give them 2 stars as I can't be sure that this bad experience wasn't done with malicious intent. 1.5/5 would be more apt.
UPDATE: GadgetPanda have responded to this review and offered to return my phone free of charge as a good will gesture. I will update the review and rating once the phone is received.
UPDATE 2: GadgetPanda returned my phone free of charge. Their communication has been good throughout.
Was a little sceptical at first as Gadget Panda offered the most money for my IPhone and thought there might be a catch. But there wasn't and from the moment I said I would sell it to them they kept me informed of what was happening and when they had recieved my phone and when I would receive my money. I would use them again without hesitation
At first I was a little concerned that Gadget Panda was offering more for my iPhone than any other company and also expected me to send my phone off before receiving my money... you normally pay for something first, then they send it to you, right?
Well, I looked at the reviews of Gadget Panda and as they were so good I decided it was worth the risk.
I shouldn't have been worried as Gagdet Panda were great and i was paid on time into my bank account within 48hrs of them receiving my phone.
I wish all internet dealings were so trouble free.
Gadget Panda, great price and they do what they say there going to do !!
I had two iPod Touches to sell for my sons. Gadget Panda provided a great price and a really easy process. They quickly processed the gadgets and the money was in my account quickly. I would use again for sure.
Having recently upgraded my phone, I was left with an old phone that still had some value to it. Searching on line, I noted that Gadget Panda were offering almost twice as much trade in value as the other providers. Therefore I was a little suspicious, having not dealt with them previously. However I was wrong to be concerned and, despite the trade in taking place over the Christmas/New Year period, the service was prompt, effective and the trade in price quoted was paid in full with no query.
I sold my iPad 2 because I got an iPas Mini. Gadget Panda had the best price I could find anywhere, better than any other website or second-hand shop, the only way I think I could have received a better price would have been if I sold it to a friend. I would advise anyone thinking of selling to them that they're prices seem to depend on how much stock they have, if the price is not quite what you want, they might offer you a little more a couple of weeks later. All in all a very good website that delivers a very good service. Highly recommended!
Sent my fully functional iPhone 4 16GB after being offered £140. Used the recorded delivery as recommended (although not compulsory). After 2/3 days received an email with a revised price offer of £108 due to a faulty vibration function 'verified by 2 separate technicians' & was under no obligation to accept the revised offer. My only gripe is the iPhone was actually a brand new replacement handset from the Newcastle Apple store and only 3 months old and FULLY functional before it was sent. Like i mentioned before i was under no obligation to take the offer but for the hassle of losing the £10 recorded delivery charge & finding another site to sell it on i reluctantly accepted. A plus point was payment went with absolutely NO hassle.
Having checked out various sites to sell my iPhone 3GS gadget panda offered one of the best deals. The further through the process I went the better the deal was as I had my box and original cables. Having made the decision to go with gadget panda the form was easily completed , the postage label printed and off it went. Within 2 days I had confirmation of the deal and a further 2 days saw the money in my account. Amazing service I would recommend wholeheartedly.
This is the first time I have sold a gadget online and at first I wasn't sure whether it was reliable and whether they would try to find fault with the device, thus lowering the price.
I'm glad to say that my experience was the opposite of what I had feared: Gadget Panda emailed me as soon as they received it to let me know they had it and we're inspecting it. The inspection only took about a day and a half and they sent me another email to say that it was in perfect condition and they had paid the money into my account as quoted.
As promised the money went into my account very quickly and hassle free. I am extremely pleased with their service and how fast it is. I sent my iPad 2 in on Monday and by Thursday I had the money. That's brilliant and I will definitely use them again in future.
The communication from gadgetpanda.com was superb receiving e-mails throughout the process of both delivery and payment! Offered the best price on the market for my old iPod as well. Would 100% recommend using them again!
I was a little nervous about using GadgetPanda because I've never sent off items for payment. However, I found them to be excellent!! I was informed on progress at each step including when my item had arrived, how much the item had been revised for and when the payment was on it's way. I was paid within the 48 hours as stated on the website. I was happy with both the service and the amount offered for the items. I would recommend GadgetPanda to anyone and will DEFINITELY use AGAIN in the future!! Thanks.
Nothing could be easier. Everything was done so efficiently and I was kept informed every step of the way. I was expecting to wait about a week to get my money but it was in my account within about an hour of me getting the email. I will definately be using them again!
It looked good - £56 offered for a barely used ipod (3rd gen hardware)... Unfortunately they claimed it had a fault (worked fine when I sent it - I checked!!). They gave me a rubbish £5 - would of got more in a rag market!!
Never used them before so was not sure of what to expect. Clear and regular communication (by email) and fast payment received. Unable to fault so have to give them the 5 stars. I would certainly recommend.
I was looking to sell my i pod I came across this company after serching aroud a little they are the ones who offerd me the best price.They are unbeliverably fast at responding with their responding to queries. sent of my item had the money less than 48 hrs after they recived my item. if you have something to sell use them..
I found this website whilst comparing the prices I could get on recycling my old ipod touch, and I have not been disappointed. First I received a great price for it (more than I was expecting). Then I sent it to the address that they provided, and I was paid very soon after. I was contacted by email throughout each step of the process. I have no complaints at all.
I found Gadget Pandas website to be easy to get a price and get the ball rolling, easy to use and price qouted was the price they paid and money was in account within 2 days! super fast, i cannot fault them, well Done Gadget Panda :-)
Gadget Panda offered the best price for my phone. I emailed their support people to check what needed to be sent with it, and got a reply within 2 hours, even though it was Saturday afternoon. Send the phone on the Monday, they confimed they had it on Tuesday, and the money was in my account on Thursday. Couldn't have gone smoother.
I searched for prices online for my iPod and this was by far the highest!
The transaction was so smooth and so quick from getting quote to receiving money took around four days at most!
I would highly recommend them again!
Out of everywhere I looked on the web to find the best place to sell my iPhone these guys definitely gave the highest price. They are so easy to use and keep you updated at every step of the process. The money was in my account within a few days of them receiving my phone. Excellent service, great payout and professional looking website. I can't say a bad word. Thanks Gadget Panda!
Sold my iPad 2 with these guys, they gave me price for the ipad on-line and it was the price that I got once I sent it off. Which was much higher then anywhere else.
Email Updates through out the sale process letting me know the status and helping to give me confidence on my order. I paid extra for delivery, because the value of the item, once they had received the iPad i got paid within 2 days.
Would highly recommend, i have used other similar websites and services but this has to be the better one of them.
From first getting my item valued & payment to my bank in double quick time.Very impressed with the service & communication.I was a little anxious about sending my Nexus to an online company but I cannot fault the service I received,thankyou GadgetPanda,I will definitely recommend you to all my friends! :-)
After hearing such positive reviews about this company I decided to proceed with my order of selling my iPod Nano. Initial estimate of £38 seemed very good indeed compared to other 3rd party companies, however I then received an email to say that it had 'less than 3 scratches on the front' and decreased the value to £28.50, although still a fair price I accepted, but I know for a sure that the equipment was in pristine condition when it left, so I would like to know where the 'scratches' appeared from. Would I recommend them...most likely as it was a smooth transaction.
entire process was exactly as advertised. had my iPad priced online on day 1, sent it off the same day at it arrived the next (I paid for signed-for shipping out of my pocket) which they confirmed within 24hours.
got paid with no fuss 3 days later.
will use these guys again the next time I upgrade my devices and need to sell my old one.
I've never used a service like this before and was VERY skeptical ... I was geared for either a long drawn out debate re. price/condition or some other 'gotcha' or worse still ... kissing my iPad goodbye altogether. I'm happy to say I was COMPLETELY wrong
The process was straightforward and transparent ... the price offered was very competitive ... money transferred into my account with NO FUSS in a timely manner ... right on schedule. I was kept informed at each stage.
I've put all my friends, family and colleagues onto you guys ... expect a big spike in business!
I was totally surprised when they emailed me to say that they had upped my payment by £8 as they said my iPod was in better condition. I am very happy. I don't think other websites would pay more then they originally offered. Would certainly use again and I will tell all my friends.
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