Gadget Trader reviews

Gadget Trader reviews

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claim to send emails that are never received, under pay

I used a comparison site and this company came up as paying the best, with quick turn around and constant communication. Well none of that happened, I sent in 2 phones, I received an email to say they had arrived and were being checked, I then received another email to say I was in a payment queue but only for 1 phone so I called up and enquired about the other phone to be told an email was sent to me outlining a problem with the phone, I said I'd never received the email and was told to check my spam, I again said nothing has been received so they finally resent the email. This email told me that they couldn't do the trade as the phone was on an American network, clearly this is rubbish, I live in the UK and always have so they then told me that the water damage trip sensor was active and the loud speaker didn't work, well it's never been in contact with water and the loud speaker was working when I sent it away, as a "gesture of good will" they are returning the phone to me without charge, I'm still awaiting delivery of this.
Now we move on to the phone that was supposedly in a payment queue, as the site claim to transfer funds within 48 hours I was not impressed that I had to chase payment 3 times. The first time I chased it I was told the payment would be processed the next day, a Friday, it was not. The following week Wednesday, still nothing, my second chase attempt I was told I was put in the express payment and payment would be in my bank within 48 hours, well 2 days later still nothing so I chased a third time, this time I was told it will be in my bank by 8pm that night. Well it was finally paid in and to my total shock it was over £40 less than quoted so I make another phone call to be told they sent me an email saying the phone has damage and did I accept the less quote, well firstly I never received that email and because I didn't receive it I didn't respond to it so gadget trader terms means if they get no response they recycle your phone and pay you less. Total joke, that phone was 9 months old, had ALWAYS had a strong case on it and had NO damage at all when I sent it, securely packaged, I complained saying I wanted to see a picture of the so called damage, I was sent a screen shot of the emails they sent to me 10 and the emails read 8, so clearly showing I've not received them all, and told the phone was recycled so they couldn't send a picture of any damage.

Absolutely disgusted with the service I have received and the amount of chasing via emails and phones I had to make to get updates on the process
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Not processed within 24 hours as claimed, no regular email updates

The website claims gadgets are processed within 24 hours of being received and there are email updates throughout the process.
My iphone was received on 17th Feb - I used Royal Mail's tracking service. I didn't hear anything and called up on 20th to see what was going on. I was told it was in a queue to be tested. Then on 21st I received a mail to say it had been recycled and payment will be processed shortly. I called up on Tuesday as I hadn't heard any more from them, and had no idea what was happening. I tried about 3 times, but couldn't get through. I then managed to get through at about 5pm. I explained that I wasn't happy as it was supposed to take 24 hours and 9 days later I still hadn't been paid. The lady said she would put it through on BACS for the next day, so eventually, 10 days later I got paid, hardly in keeping with what they claim on their website. The same day I got an email saying I'd be paid in the next 3 days! I also emailed them when I couldn't get through on Tuesday, I've still not had a response to my mail. I won't be using them again!
Gadget Trader Ltd

Reply from Gadget Trader Ltd

Hi Suzanne,

I'm sorry to hear that you are unhappy with the service. We are slightly confused where you are quoting same day payment as nowhere on our website do we suggest this. You might be referring to another website that pays same day but less value for your device? Your payment was processed in line with our Terms and Conditions and received on time.

Regards,
Gadget Trader Support
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AT THIS STAGE WOULD NOT RECOMMEND

I decided to go wtih ths company based on the reveiws, promising quick service. I paid extra to get my Samsung Galaxy Note to Gadget Trader quickly - the offer I was initially provided with - the best given across the board was then deducted by £25.00 due to stratches on the back and front - which when I sent to Gadget Trader there were not any on the screen. As I needed the funds quickly I agreed to the reduction - and was informed that I was now in the payment queue - this is some 72 hours after receiving the phone. I was then advised that my bank account details were incorrect which - which is strange as I did provide the correct one. However I then confimred what they were and some 48 hours later - which excludes the weekend - I have not heard a thing despite two emails being sent for an update. I have sold phones to other big name traders and have had no problems and have had funds quicker than this - I just don't know why I decided to go to Gadget Trader - I would feel more comfortable with my choice if I have received responses to my emails and more frequent updates. So a the moment I have no phone and no funds and no responses!!!
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Thieving scum

Please do not be so unfortunate as to use this website. Company promised my £231 for my iPhone 5. I used a recycle your phone compare site and these were offering the most. Unfortunately this is probably how they have reeled people in in the past. The phone had been used for a total of 1 day and had absolutely no marks on it whatsoever.

The website states that payment is within 24 hours of receiving your phone and that you are kept up to date via email throughout the entire process. No one emailed me throughout the process and i had to call them several times for a day before anyone even picked up the phone. Nobody replies to emails at all either. Initially they claimed they didn't even have the phone until i proved Royal Mail had delivered it.
After a week i got an email saying unfortunately we can only offer £150 (more than £80 less than i was promised) due to general wear and tear. This claim was laughable as the phone had been used for one day.

Stay away from these thieves guys.
Gadget Trader Ltd

Reply from Gadget Trader Ltd

Hi Lee,

Thank you for your comments.

When you selected the item condition on our website you claimed that the iPhone was in Good Condition and Full working order but unfortunately the iPhone we received had damage to the mute button and dents to the side of the phone, with the price being revised to reflect this. When you called to discuss your trade-in a gesture of good will of £20 was given to you and the payment made the same day into your account.

Regards,
The Gadget Trader Team
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Great price for my laptop!

Sold my laptop to Gadget Trader and received the money very quickly! They even arranged to pick it up from my house at no cost. I shall be recommending them!
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Outstanding!

I've used a few companies to trade gadgets on, this is by far the best really easy to use best prices.
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great service, great price!

I traded my iphone 4 in, got the best price compared to other sites. Service was quick and I was kept informed at every stage. Funds were received quickly. I would highly recommend and will use again in the future.

Gadget Trader Ltd Details

About this company

Visit Gadget Trader

Contact information

Call us on: 02035981992
We live here: The Old Reebok Southgate
LA3 3PB Morecambe
United Kingdom

Category

Gadget Trader is ranked 40 out of 44 in the category

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