Reply from Garden Essentials
[REPLY]
- Reviews (16)
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- David Schad
- Bedford, GB
- 1 Review
Amazing
I have signed up just to write this review.
I purchased a Lay Z Spa on the 6th March at 4.20pm from Garden essentials in Scotland.
The next morning the 7th it arrived on my doorstep at 8.30am in Bedfordshire!!
Totally amazing service and the cheapest I found on the internet.
I haven't tested the spa yet but wanted to convey my thanks to them for such a prompt quick service.
- Mr Timothy P Williams
- 1 Review
Speedy service and a good range of stock at excellent prices!
Purchased some protective covers for our Hostas, excellent value and very pleased with them. Fast delivery.
- k.f
- 1 Review
very professional
I received what I ordered very quickly..within 24 hours as stated. It was all very well packed. No bad surprise at all. I recommend this company as they are very professional, efficient and reliable.
- Mrs S Jones
- 1 Review
Fast Efficient Service
From placing my order to delivery, the service I received was A1 and the goods were exactly as described.
- Annie
- 1 Review
great product, best price, good quality
Arrived quickly, in good condition, product as expected. Would use again.
- Scott Robertson
- 1 Review
Good customer service can turn a negative into a positive!
I recently bought a Lay-z-spa hot tub from Garden Essentials and, although the experience wasn't entirely without incident, I found Garden Essentials to be very good to deal with.
When I placed the order online I selected the gift wrapping option. I was very quickly called back by the Garden Essentials customer services team to explain that they couldn't offer that option on my order due to the size of the package and they would be refunding me the £5 or so I'd paid. They were polite & efficient and was left with a good impression.
My next issue was when I tried the Spa for the first time. I found that there was a faulty connector to the pump unit which leaked water everywhere. I e-mailed Garden Essentials customer services. They responded by 10 am the next working day saying that in this case my complaint would be dealt with directly by the manufacturer and they had passed on my details. Less than an hour had passed before the Bestway customer service department contacted me to clarify what the problem was. Without any fuss they put a replacement part in the post that day... which arrived at my door the next day. When I received the new connector I noted that it had a rubber seal that was missing from the original one fitted to the spa. Once I fitted the new part (5 min job) the spa worked perfectly.
I don't see how Garden Essentials could have handled my purchase and subsequent problems any better - it goes to show that good customer service can turn a negative into a positive!
- Customer
- 2 Reviews
- Mr Michael F Johnson
- 1 Review
Excellent service, with on-line goods description/dimensions clearly shown.
This was my first time at GE. Very good service this time round.
Keep it up.
- Alex Hills
- 1 Review
Recomended
Brought two items which was my first order. Both items were a lot cheaper then I had seen anywhere else. Order was easy to do and arrived quickly. Have already recommended this site to several people
- Susan Cumming
- 1 Review
- Mr Edwards
- 2 Reviews
Best Price and Best Service
Bought a 20m autoreel, excellent product and excellent service from Garden Essentials. Very speedy delivery and the best price l could find.
- Peter Norman
- 1 Review
Gone To ground!
Beautiful furniture on the face of it. Unfortunately table top arrived damaged, now been passed on to manufacturer and everything has turned rather farcicle despite the manufacturers best efforts. Not heard anything from Garden essentials for quite some time now despite copying them in on e mails to the manufacturer, hence my heading.
Reply from gardenessentials.co.uk
I am sorry that you have not had a good experience with your order but we were assured that the matter had been concluded to your satisfaction.
If this is not the case then please let us know, and we can see what we can do to
hopefully rectify to your satisfaction.
- Malcolm Simpson
- 1 Review
Girl guides will be washing their pots in a sink at the next Jamboree
Easy site to navigate, items delivered very quickly, would have liked the option to pay by paypal. Postal charges free over minimum order. Item was as advertised and well made.
- David Sutherland
- 1 Review
Water Butt Stand
Excellent service but dimensions shown for base of product were misleading
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- Kevin Gunn
- Basildon, GB
- 17 Reviews
Easy payment Great Delivery
Easy payment. Just ordered I shall let you know on speed of delivery once get my order. :). Pleased to say i got my order super fast and a great product. AAA Service! Delivery was great. For a minute i thought they might use Yodel :( Please to say they didn't
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- Doug Welch
- 1 Review
Great Service & Customer Support
Ordering was easy and prices competitive - I had a problem with credit card security (a good sign that the systems work), after calling James to debug payment, my order it was shipped that day and received next day. Even though I had not requested express delivery.
I highly recommend this company - good stock range too!
