I bought my wife some hunter wellies as a Christmas present, confident that they could be returned for a refund if she didn't like them (which she didn't) because their site made a point of stating that the returns policy had been extended for Christmas presents. What it failed to point out that the refund part was only applicable to the legal 7 days internet agreement, she would after that only be entitled to an exchange. The exchange credit had to be spent in one go or forfeited. We did try emailling and ringing to explain the confusion but they were very disinterested and basically said you have no choice, like it or lump it. We then returned the boots only to be told that they would only replace them when someone returned a pair as they did not intend ordering any more from Hunter until they had a bulk order. WE WILL CERTAINLY NEVER USE THIS SITE AGAIN.
Purchased a chicken coop which eventually arrived, but damaged. Poorly designed and not fit for purpose. Some parts did not fit. Had to do lots of repairs. Customer service from manager left much to be desired. I will never use this company again and recommend you do not use them. Worst ever experienced. Amazon are much better.
I bought a companion bench for my daughter and son-in-law back in November as a Christmas present. Despite the fact that my son-in-law did not assemble it until the weather improved and found a fault in one of the H frames, Gardens4less did not hesitate to assist. They sourced a new section for the bench and it was delivered promptly. It is good to know that not only are their products good but should there be a problem they are only too pleased to help. Fantastic customer service - thank you.
I bought this wheelbarrow thinking it would be ready assembled, as I could see no indication in the advert that it would not be. However, I was mistaken and being reasonably practical tried to do it myself. I found it too difficult to align the screws and had to hand the job over to our gardener, who managed to put it together, but he said it was not easy.
I had already used this site to purchase a base for my bird feeder and bought a second one for my mum. Very prompt service and on the second purchase I was text on the morning of the delivery date to offer me two other dates if today wasn't convenient. It was also a great delivery slot 6-7pm! No complaints and the base is perfect - thank you.
I've used Gardens4less before and they always live up to the name. I find the site useful and simple (particularly the 'autumn planting' 'summer planting' windows so you know what you can buy now). I ordered lunchtime on Tuesday and I had the order the next day. The only reason they didn't get 5 was that a number of items I wanted were out of stock.
I ordered replacement lamps for my water filter / clarifier. Arrived - well packaged - in 2 days. Perfect.
Site also accepts payment from offshore (non-UK) credit cards which is another great service feature not commonly found.
Brilliant company first class service and excellent value for money. I found this company by accident and only wish I had found it sooner as it would have saved me money. I ordered a Webber BBQ and it was the cheapest price I had seen anywhere, free delivery that arrived within two days of placing my order. I have since ordered some Webber BBQ coals and they arrived the following day. I have recommended Gardens 4 less to all my friend and relatives.
great delivery and all that and good communication, but having looked at what we got- in the flesh- for the money we paid (!) - a 'designer chiminea' I would say its a rip off basically. We paid £150 for something really worth £50 in my obviously subjective estimation): Trading on the idea that its cheaper on line I suppose; don't be fooled. Go to a shop.
very impressed indeed, competative pricing, sent e-mail confirming order & delivery time and day, then another e-mail on the day stating an approx time of delivery, it was only 10 mins adrift, thats what I call service, from order placed to being delivered was less than 18hrs, thankyou very much, pleasure doing businees with them. Mr.Griffiths
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