Reply from Gas Boiler Parts
[REPLY]
- Reviews (114)
- john layhe
- 2 Reviews
good part shame about the postage charge
FOUND THE SITE EASY TO CHOOSE MY CORRECT PART.
DELIVERY WAS ON TIME AND VERY WELL PACKAGED.
HOWEVER. I DID THINK THAT AS WITH A LOT OF MAIL ORDER ITEMS, THE PART MAY BE AT AN ACCEPTABLE PRICE, BUT P&P PRICES DO NOT REFLECT THE TRUE PRICE OF P&P BUT HELP TO BOOST THE PROFIT WHICH COULD BE LOST BY SELLING THE PART CHEAPLY
- Tony
- 2 Reviews
Reasonable prices and fast service.
I ordered the gas part in the morning and it was delivered the next day.
The courier sent a text and email to give the times ( 1623-1723 hrs ) during which times it would be delivered. It came at about 1624hrs. They are very professional UNLIKE City Link and some others who are hopeless.
The only slight reservation is that some of the confirmations came in another trading name which was initially slightly confusing.
But otherwise very good indeed.
- Murray Robison
- 1 Review
First Class Service
First class service, part arrived the next day and sorted the problem
- PAUL DICKINSON
- 1 Review
Finally a company that does what it says.
You have got to use them, they have all the parts in stock, they deliver when they say and at very competitive prices.
It's about time we have some compertion with the big boys.
- Daniel Denson
- 1 Review
Excellent!!!!!
Fast efficient recommended site, no problems what so ever , happy customer.
- Robert Watson
- 1 Review
Excellent Service will definitely use this company again
When ordering parts for my boiler I found all the advice given extremely helpful and after I placed my order the parts arrived very promptly
- Welsh Dragon
- 4 Reviews
Excellent service
My daughter needed filters for her gas warm air heating so I 'googled'. I found just what she needed from GasBoilerParts, so I ordered 2 packs and they were delivered promptly. Will definitely use agian.
- mrs patricia howard
- 1 Review
IM A HAPPY BUNNY NOW THANKS TO THE GAS MAN
Hi This company is fabulous it certainly does what it says on the tin. The delivery was very quick and efficient and the service by the GAS BOILER PARTS LTD was really good a rare thing nowadays. We had to send a part back to them and in the space of a week was sent another one and there was Easter in between! I thoroughly recommend them to anyone. Well done the Gas Manx
- gavin mcmorran
- 1 Review
Very fast service at a great price.
Placed my order for the part that I needed and it was waiting for me when I got home from work the very next day. :-)
- Linda Anderson
- 1 Review
Heating restored!
What a relief. Good web site and easy to follow and when I called I had a friendly chat with chap regarding delivery of new part. Which then arrived when it was expected - which is not always the case with some companies! Fitted and fired up, so thank you guys.
- Richard Perry
- 1 Review
Obsolete boiler fixed for peanuts
Clients boiler was 30 years old and the pilot would not stay on. It was freezing cold and he had no heating for five weeks. He had no money for a new boiler. All the other plumbers told him that spares were no longer available for Servowarm boilers. I ordered a universal interrupted thermocouple from gasboilerparts.co.uk . It came the next day. The coupling nut into the the gas valve was the wrong thread but I cut a slot in the old one and used that. All is well.
- Peter
- 2 Reviews
Ravenheat Pilot Light & Ignition Electrode Assembly.
The part was delivered very promptly
It was doddle to fit (not needing a major boiler dismantle, as the Ravenheat manual said. When the boiler was swiched back on it then began to fire up each time on demand perfectly.
Before fitting this part it might go through the ignition motions 3 to 6 times or more, before the main burner would eventually ignite. I had been advised it was the Divertor Valve and then the Circuit Board, but it was this part that solved the fault.
10 year old Boiler now working like new!
- MR N HARRIS
- 2 Reviews
Excellent stock and service.
Helpful staff and very prompt delivery; they have always had the stock in that I need. Easier than goingb to my local stockist who always have to order in.
- J H Parkins
- 1 Review
Exelent Speedy Service
I ordered the spares on Tuesday they arrived the next day.
The items required were in stock and the price was reasonable
I will definitely try this company again in the future
- DAVID ORILEY
- 1 Review
heads above the rest
i have just bought a part for a vaiilant boiler whitch was value for money
excellent service and first class delivery
- J C Sunter
- 1 Review
EASILY FOUND EASILY ORDERED DELIVERED NEXT DAY EASY DONE
I found the item easily on the site, there were no complications when it came to pay. It took less than 15 minutes to complete and was delivered the next day.
- Stewart Burrows
- 1 Review
A swift, efficient and reliable service
I was firstly very gratified to find that the spare part that I was looking for featured in your extremely compehensive range of products and secondly, I was particularly impressed by the speed at which it was delivered - it was refreshing to find that "guaranteed next day delivery" meant what it said on the tin.
- Allan Johnson
- 1 Review
Excellent service.
I was able to find the part I required on the website without any trouble. The price was competitive and the item was delivered promptly the following day.
- Mr Simon Kershaw
- 2 Reviews
Right Parts, Right Price, Prompt delivery, ....any questions?
I came home to find the hot water not working. I did a quick search for the parts and found Gas Boiler Parts had exactly what I needed and at a good price. The delivery time from ordering was quick as well. Boiler Parts are now in my favourites under preferred suppliers. Thank you.
- Robert B
- 1 Review
Good web site with clear pictures and part numbers.
I found the part I was after very quickly with an easy to navigate website. The part came the next day as advertised. The price was competitive as I checked a few other web sites.
- William Smith
- 1 Review
I got swift action, lots of good advice and help, and no useless hot air !
Dealing with Gas Boiler Parts was a very good experience as they were very helpful, gave me good advice and information and dispatched the parts I needed very quickly. As I live in Cyprus this was very good as getting parts for anything sent to the island is fraught with problems . I didn't quite understand why the parts could not be sent direct to me as they were small parts and fitted in a jiffy bag for normal airmail.
There are a lot of ex-pats in Cyprus who have central heating boilers (yes the winters are cold) in their homes and also a lot of ex-pat tradesmen who do fitting and repairs. Maybe the company could look into having an agent here who is licenced if necessary, and who could order and deliver parts, This would definitely make them a five star service.
- A Simpson
- 2 Reviews
Very Quick & good prices, Recommended
Very quick & good prices Recommended
- Dave
- 2 Reviews
No fuss,hassle free purchase
Easy to get round website, easy to buy and arrived in double quick time
Cheers
- Sophie Tucker
- 1 Review
The right part, quickly!
I tried the live chat as I couldn't find the parts I was looking for and unfortunately no-one was available so I sent a message. I got a reply within the hour and, more importantly, I got a helpful answer and action was already taken to enable me to order the part I needed. I ordered the part and then received another e-mail saying my order had been spotted in the system and that I would receive my part the next day. My plumber commented that I 'didn't get it any cheaper then' but I did get it next day rather than his supplier who quoted a 5 day turnaround! I can't fault the service or the part I received. Thank you!
- Gez Cartern
- 1 Review
Found the right product at the right price
The right product at right price delivered at the right time, spot on thank you
- bec houlton
- 1 Review
good price & quick delivery.
Excellent service, even though my order was made just after the 1pm deadline I still received the goods the next day.
- David
- 2 Reviews
Keep your old boiler working!
Finding & ordering was straight forward & they kept me informed of progress. Parts arrived quickly & were as ordered & had instructions enclosed. Boiler back in operation within the hour. Well pleased & will use again.
- Peter Clayton
- 1 Review
A Very Satisfactory Service
I found the site via a Google search for boiler spares. On the Gas Boiler Parts site I could not be sure that I had correctly identified the part I needed and used their link to email the firm for advice - on a Sunday - and had a very swift positive response with the information I needed. I ordered the same day and the item was delivered within 3 days.
- Mr Banks
- 2 Reviews
Yes, found what I was looking for.
Not yet received the item, so cannot comment on the time scale.
One slight problem which has not occurred before relates to my bank asking for 3 letters/numbers of my secret word when using a credit card.
You may have noticed this as I had to crash out of your site (couldn't go back) in order to use a debit card and then proceed with answering the bank question which, of course worked.
Not sure if it is a problem at my end as neither my wife nor I are aware of any secret word on our credit card account.
I will check with the bank and let you know if it is not our end.
Reply from Gas Boiler Parts
Thank you for your comments and I am sorry you have had a problem with our banks payment system.
The process you describe is a "feature" introduced by credit card companies to help reduce fraud. They call it 3D secure (although each company has its own catchy name).
It is an extra layer of security that on on line shops are meant to enable in their payment systems. Not all websites have done this but you will see soon that the number that don't will shrink as the credit card companies start enforcing it.
The idea is that in addition to the details from your card and your registered address they ask you to provide a secret word from which they will ask for 3 random letters (or the whole word) any time you use that credit card on line.
Normally the secret word is asked for the first time you use that credit card (on a site that supports it) but if the credit card owner forgets the secret word (I often do) then there is also a link to allow you to think of a new word at which time they ask a few more questions to make sure it is your card.
Think of it as the on line version of your pin number you need in shops nowadays.
The upshot is that we have no control over this (our credit card provider handles that side for maximum security) and at the moment it is likely that you will find just as many websites asking for this as those that don't BUT it is here to stay and it's use will become widespread sooner rather than later.
Here is a link to a bit more info about 3D secure and the different ways various Credit Card companies implement it - http://www.3dsecurempi.com/
I hope this helps.
Regards,
Paul
- Christopher Marks
- 1 Review
- Stephen
- 2 Reviews
- Customer Mr. Not Impressed
- 2 Reviews
Brilliant service and delivery
Easy ordering system good stocks quick delivery.
- John Keith
- 1 Review
purchase was excellent but delivery via ukmail was not as good
I was pleased to find the part I needed so easily and the purchase was efficient.
The part was despatched via ukmail who have an elaborate website but absolutely no idea of customer service. The website told me that the delivery had been on the van since 0607am but it did not arrive until 1733pm. By that time I thought that deliveries for the day would have finished but was unable to get through to what poses as customer service to have that confirmed.
Reply from Gas Boiler Parts
Thanks for the feedback.
UK Mail have been one of the better couriers we have used (and we have used a lot over the years) but we have had one or two similar issues with their service to the end user over the past few months so we are now sharing the deliveries between UK Mail and Interlink who seem to handle our customers queries better.
I will contact UK Mail and see why their customer service is degrading.
Regards,
Paul
- Marcus
- 1 Review
Quick delivery, no problems
Ordered it one day and got it the next.
Fair price for delivery, as some were charging almost a tenner.
My order , a flue gasket fitted in a letter , but was exceptionally packaged and arrived in excellent condition. Without being bent. Delivered by fed-ex.
- Mike Whiting
- 1 Review
Brilliant Service!!
I ordered a replacement fan for my ageing Potterton Boiler at about four o'clock in the afternoon and the fan was with me at a quarter to eight the next morning. And I'm warm as toast again!
- Steve Bevis
- 1 Review
It does what it says on the tin.
Well, what can I say. If you need anything on their site and need it for when they say you'll get it, go for it. These guys are spot on when it comes to service I found. No promises of "yes it'll definately be in tomorrow" only for the usual excuses the next day when it's not. Everyones a winner.
- Mr DG Payne
- 1 Review
service as it used to be
Brilliant,i can not praise this company enough they go out of their way to help in any way they can.
Their delivery service is second to none,i would not esitate to make further purchases of boiler parts from this company WELL DONE.
- of Rod Kemp
- 1 Review
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- R Smith, Arden Gas Services
- 3 Reviews
Did What they said in less time than quoted
Really happy with the service from these guys and the price was good too.
- DAVID BOOTH
- 1 Review
Faultless service
I Googled the pilot thermocouple part number for my Myson Apollo 15/30B and found it listed (non OEM) at Gas Boiler Parts. I then compared other sites for a better deal. It soon became clear who had the best price. I placed the order online, recieved a confirmation e-mail and order tracking. The part arrived the next day and was promptly fitted with no problems. Thank you. Great service
Delivery Guarantee
Next Day Delivery or your money back!
Place your order before 1:00 PM (Monday to Friday) for items shown as "in-stock" and we guarantee to get them to you on the next working day. If we fail then you still get the order but don't pay a penny! - for full details and conditions - http://ow.ly/5w3Lu
