Getlaidbeds reviews

Getlaidbeds reviews

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Great company

We are very pleased with the quality of our new low Tokyo bed and the service provided by this company was excellent
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Excellent quality, easy to assemble and arrived when I had booked it to. Would recommend.

I ordered a single white knight bed for mg daughter. It arrived on the day I booked it to which I selected when I placed the order. It was easy to assemble and the product is of hood quality.
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Great bed that is exactly what we wanted.

The bed and mattress arrived on time. Easy to build and really solid when finished so no creaking. Ordered a low oriental space saver which is perfect for the room, as space is limited with a low ceiling. Would certainly recommend Getlaid beds and hoping to buy more beds in 2014.
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Hi there, Bed received, constructed and installed. Delighted with quality and finish. Good no nonsense service. Many thanks, Campbell MacGregor To: glenstrae@hotmail.co.uk Subject: Get Laid Beds - Ord

Hi there, Bed received, constructed and installed. Delighted with quality and finish. Good no nonsense service. Many thanks, Campbell MacGregor To: glenstrae@hotmail.co.uk Subject: Get Laid Beds - Ord
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Excellent! I would highly recommend.

I received the low oriental bed well packed on the day I had chosen the delivery. The online image of the 'chocolate colour wood stain' is realistic (no colour surprise). The communication with Rachel was prompt and effective, I had told her I wouldn't open the boxes for the next couple of weeks and she replied quickly and also reminded me of the 11 year warranty. Prior to that I had been enquiering by phone before buying the bed and they also helped quickly with a problem I had with the online form. Can't be happier!
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Great Bed - choices to fit all difficult `space' issues

It was great to be able to order a bed that wasn't the standard - I needed a small double which was low to the ground but wasn't too `platformish' - as I have a small room that is under the eaves.

The bed does the job perfectly, nice simple scandinavian style white frame and according to my husband - easy to assemble. Delivery happened when Get laid said it would, no need to follow up or chase around and I was able to pay a little extra to get it made and delivered quicker - which was important to me and happy to have the choice to do so.

Great service, great product and great choice for those `hard to fit' bedrooms - definitely recommend
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Fantastic service, beautiful bed frame.

Thank you very much for your help with my bed frame order ... I am very happy with the purchase.
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Helpful all the way

Really pleased with the bed we ordered. I had the specifications changed and had to e-mail with my own questions a few times before purchase. I always got an answe (unlike other companies) and always very quickly. Bed was easy to put together even for me who seems to go blank when handed instructions. Thanks again.
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Fits the space just as required

Thanks to the floating bed frame being smaller than a standard bedstead while taking a standard mattress, I have been able to reorganise a small room to make an attractive bedroom. Very simple to put together, does exactly what it says.
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Nice bed with alterations

I phoned Get Laid Beds to order a bed with alterations and although they couldn’t do exactly what I was looking for we came up with a suitable compromise which actually works better in my space now the bed is here and together. The bed looks great in my room and I am now looking at a new mattress to go with it. Thank you Get Laid Beds. Very easy, pain free purchase
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Excellent Quality 4 Poster Bed

I am really pleased with my new 4 poster bed. Excellent quality. Great service. Quick delivery. I highly recommend Get Laid Beds. Thank you.
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Brilliant Bed, Brilliant Company. No problems at all!!!

I ordered my bed on a Thursday morning. By the following Wednesday it was at my house ready to be built.

The quality of the bed is brilliant. I put it together all by myself with no issues whatsoever. The instructions were easy to follow and it took no time at all.

I also ordered a mattress to go with the bed. Although the delivery date had to be changed due to an error at the warehouse where the mattress was coming from, I was kept suitably informed of what was going on. They called me first thing in the morning to advise it wasn't being delivered so I didn't sit in all day waiting. They rearranged the delivery for another day suitable for me - The driver phoned me 15 mins before he arrived, and even helped me get it upstairs because I live alone. I was advised that this isn't something that they normally do due to insurance reasons, so I was really pleased to have such a friendly driver!

I will definitely order again from Get Laid Beds and have already recommended them to my friends and family.
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Top quality from a Top Quality Company

From the moment of order, right through to delivery a very quick and painless process.
Bed frame and mattress arrived on time and in one piece (albeit we were missing one box, delayed by courier company). Emailed company on Sunday and received email first thing Monday morning. Very helpful lady (Rachel) checked out missing parts and got back to me same day. Couldn't be more helpful. Delighted with new bed. It's very strong, well made, stylish and an extemely comfy mattress to boot.
I would use this company again without any hesitation and highly recommend them.
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Exactly what I asked for !

Wonderful service from Get Laid Beds - asked for some samples to see the different wood finishes and they arrived to me mere days later. Then I went to order the Low Oriental bed on the phone and was a smooth process. I arranged for the standard delivery and on a pre-1pm service. Bed got here on the day and before the specified time. Great customer service, great solid bed and the stain is exactly the same as the samples sent. Good effort - would order from them again and would recommend my friends and family to do the same.
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terrible customer service, product not as described. Go to[External reference] !

Paid over the odds for a particular finish (white wash) and this was the only company to offer. Arrived solid white (which I could buy identically for several hundred cheaper at [External reference]) then refused to admit fault, despite me providing them with all their photos showing how it should look (as advertised on their website and facebook page) and then showing them what they sent me which was entirely different. they claimed the photos were old? (why still available for customers to see online then?) They even sent me samples of their white wash vs solid white. I again proved that my bed was a match for the solid white sample and once again they refused to accept it was an error. Eventually got the bed sent back but they wouldn't give a full refund. Bought the same bed through [External reference], much cheaper, better service and they assembled for me for free. Steer clear! Was going to pursue through trading standards but frankly I don't have the time - it's easier and more important to simply warn others to stay away and shop around for the same thing elsewhere.
getlaidbeds.co.uk

Reply from getlaidbeds.co.uk

We're sorry to hear that your experience with us was not as good as it should have been. We do always try to resolve as best we can with every issue that arises and perhaps there was room for improvement in this particular case. We will ensure the matter raised here is fully investigated.

The difficulty in this instance however was the reference to a product photo on an "external website" which differed to what was as advertised on our direct website where the item was purchased. Our photos and samples on our website are of course accurate, but we cannot always ensure that external sources are up to date, such as on facebook.

We'd be happy to offer you compensation as a voucher if you would like to accept.
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British company, with an excellent approach to Customer service

I have never written a review of a company before, yet feel that the service I received from Get Laid Beds means I must
The bed was a bespoke day bed with a couple of amendments. The order process was simple and they contacted us the next day, to discuss the amendments and ensure they understood what I was really after.
The bed was delivered on the day and time they said it would be and everything was at it should be. Unpacking the pars revealed all all the screws, required drill bit and an Electric screw driver/drill. I mean who includes one of those with an order !!!
When we had constructed the bed, we realised we had missed of a critical part of the bed. We called, they said no problems, it was manufactured and then delivered, a no extra charge, no even for the delivery.
I cannot begin to explain how impressed I have been with the company and the people that work for it. They have done everything that was asked of them and much more.
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top product , top service.B

Bought a mattress . I must say the service I received was quick and efficient. So pleased to have had a good nights sleep.well done getlaidbeds.
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What a lovely bed, thank you.

Ordered my bed on Monday and had it made and delivered that Friday, excellent customer service, thank you Neil.
Will def recommend this company.
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Very Well Made Bed and Delivered Exactly On Time!

I don't usually write reviews but my experience with get laid beds was incredibly smooth and stress free. They provided such a quick and timely service (delivery spot on) of just 4 days for a handmade bed frame that was also customised to my increased size needs. The quality is excellent and the mattress (Pillow Top) also. It's very rare to find the service, the product, the bespoke requirements, choices and at a reasonable cost all in the same place. Keep up the good work get laid beds, look forward to buying next one! hah! :)
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Marketing hype over customer service

Booked the day off to wait for goods to be delivered. Frame arrived. No Mattress. Contacted them and they said that they had left an answerphone message (didn't try any of the other contact points provided) to say that it would be delivered the next day. I replied to let them know that nobody would (or could) be in. Because this was sent at 5:15 - nobody there.
Driver called me the next morning to confirm location of the house. I gave him 3 options on where to leave the mattress. He chose instead to drag it across the garden (a mattress this size needs 2 people!) ripping the protective wrapping and getting mud onto the mattress and then chose to leave it outside in the rain.. only 30cm away from the unlocked door of the shed.
I e-mailed them this morning with photos of the ripped wrapping. Received a can you send us photos and will send something as soon as possible e-mail.
Every company gets things wrong sometimes. It is how they deal with the issues and ensure that they are not repeated that is key.
They had 3 weeks to schedule this delivery. They failed. They had three separate contact points.. they failed. I had to contact them after the mattress had not been delivered with the frame. They clearly use cheap courier service for the mattress delivery as H&S legislation would not permit one person to handle the mattress (super king).
The worst thing? In order to be able to build the new bed. I (like lots of other people) had to dismantle the old bed. We now have no bed.
I would suggest that if you order from these people. Expect poor communication, and anticipate delivery schedule changes. DO NOT DISMANTLE YOUR EXISTING BED UNTIL EVERYTHING ARRIVES.
getlaidbeds.co.uk

Reply from getlaidbeds.co.uk

We apologise for the inconvenience caused here with regards to your mattress delivery of which wasn't as smooth as usual. Our particular courier in this instance did not follow your exact instructions as outlined for which we apologise for. We have most recently changed and improved our courier service to avoid such issues in the future as best we can.

getlaidbeds.co.uk Details

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