Giffgaff reviews

Giffgaff reviews

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Giffgaff have an offer on at the moment... BUT BE QUICK IT WONT LAST FOREVER!!!

Giffgaff is giving away £5 free credit to each of its members that join through an affiliate link.

http://giffgaffoffer.webs.com/ is currently running the offer but be quick as it wont last forever! You can thank me later :)
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Amazing value for money, get £5 free credit on first topup!!!

I cant believe you get so much with a pay as you go sim, best move i ever made, its like the allowances of a contract, without the contract. Order a free sim card through me and get £5 free credit on your first top up http://giffgaff.com/orders/affiliate/pak18487
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brilliant and cheaper than contract

Best network by far I've used lots never lets me down good cheap network and unlimited internet means unlimited would recomend to any1
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No worse than any other provider, better than many in fact.

I have used GiffGaff for over a year on an iPhone 4S using the £10 a month goody bag.

The voicemail is a tad annoying and there is the occasional network outage, however over all I have had a pretty decent service from them.

3G Internet connection and speed is worlds faster than Vodafone, at least by my personal testing around Newport and Cardiff.

Voice is usually excellent and for the price what you get is superb really.

My main reason for giving them 4 stars is because you cannot contact them by phone for support, I'd not mind paying for these calls due to their bundle pricing, but not having the option is annoying.
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Are you giffgaffed off?

Well, here is my experience of giffgaff over the last 12 months

Calls - Generally fine, odd occasions of cutting off or people sounding like R2D2 on the other end. Sometimes there are outages and this can last for days on and off.

Texts - Again generally fine, some though just vanish into space somewhere never to be seen or heard of again, also you sometimes don't receive texts until maybe 4 or 5 hours after the other person sent it.

3G - hmmm..... very poor. When I first went to giffgaff 12 months ago it was at an acceptable speed, but since about October last year its at a snails pace and never recovered, this seems to have happened around the time O2 brought out 4G, maybe its just coincidence. Sometimes goes over to Edge nowadays.

Forums - Generally ok for a self help forum, you can get what they call payback for being helpful and making suggestions to improve things and getting involved in contributing. For this you will need to learn the ins and outs of how giffgaff works and where information to help people is on their site. There are drawbacks though, there is no number to call, your contact with giffgaff is through 'Agents' (very Matrix!) via agent query forms. Sometimes takes a while to sort something simple out and when you don't have a phone working it seems like forever. One annoying thing is that because members are the helpers, its almost a race to be the first to put a answer up in the hope of making some cash from giffgaff. Rather than getting a specific answer to your query, you get a generic 'cover everything' answer that's long winded and still doesn't resolve your problem in a lot of cases, plus you get conflicting answers sometimes too.

General - The concept of giffgaff is good, an internet based provider, forums and site are clean and relatively easy to use, most of the members are decent people. Call quality and text reliability are a little dodgy sometimes, but giffgaff are well let down by the 3G service, very very poor nowadays. Pricing is quite good if you buy the right package (namely goodybag)

Note to giffgaff - You need to read your own forums and act on things more. There are lots of 3G service complaints every day, and when people complain, the answer they get a lot of the time is that "its O2, giffgaff runs on the O2 network"..... this doesn't resolve anything for your customer. giffgaff used to be an attractive deal, but you are losing customers and losing them fast, I myself prefer quality over price. You need to be able to supply what you advertise for the price though, unlimited usage for internet is all well and good, but if it hardly ever works properly it doesn't meet customers expectations. I have moved over to Three and my 3G with them is instant..... The poor mobile internet from you is why I have moved to Three.
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No service!

I tried to transfer my phone number but it did not work. There is no way to talk to an agent and the internet form could not proceed because it failed to recognise my old phones serial number (why do they even need it?).

It works fine if you never have to contact them. Inevitably the poor systems mean you will have to contact them....
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Best move i have made for pay and go

I was currently with O2, for a number of years, decided to try Giffgaff, which also uses O2s network. Amazing, no problems with 3g internet of phone calls, as they are using O2, which is what a lot of people forget. I have passed sims on to a few people, who are also very impressed with the network.

I would not have used Giffgaff, if they where not using O2s carrier.

I highly recommend the plans, they cannot be beaten as of yet.
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Awful internet and mind numbingly dumb support

Tried the unlimited internet goodybag and found it very slow to non existent during the day. Asking for help was a waste of time on the whole with loads of replies on the self help forum that obviously hadn't even read the question. Plus what's with all the mind numbingly monotonous "giffgaff is great" posts it makes the place feel populated by young kids ! Maybe that explains the bizarre marketing.

All in all just a really poor product plus the 4G offerings are really expensive and has been delayed with no proper explanation from giffgaff despite many posts from frustrated customers.

Look elsewhere !
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They're OK

Not had any real problems with them. Cheapest no contract service at the time. I still think they are OK.

Even refunded £3.50 once without asking because the service was down. I didn't even notice. I don't think that's really a great plus, but when you compare it to other networks who would just take take take and charge extra etc... being provided a little extra credit towards pay monthly isn't bad.

I can not speak for mobile usage. I have no use for the mobile internet currently and never bothered connecting 3g. So if this is what you are looking for I can't vouch for that.
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Watch your data

When GiffGaff works they're great. However, they very often don't work. I've just told them where to stick their service. I was on the unlimited data plan and got fed up with being told I was using a device tethered to my phone if I used the internet for more than 5 minutes. They will kick you off their system for 30 minutes if they accuse you of this, which I can understand but according to my phone's data usage mapping I use less than 10MB per day, hardly extreme useage. Either way I'm off to Tesco, who have roughly the pricing structure, also run through O2 but use 4G which GiffGaff don't. It's a shame as GiffGaff used to be a good provider, they've turned themselves via their own policies into a not fit for purpose joke.
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Badly run network

I was a giffgaff user for about 2 years but recently switched to Three, one of the main reason's for switching was their data speeds which are shocking & got progressively worst over the month's, even though they advertise unlimited 3G on some goodybags, the downloads speeds you get during the day are nothing better than what dial up was 15 years ago, and is no good for anything other than checking emails & facebook ect streaming or anything that involves downloading forget it, but after 1am without fail the speeds suddenly jump back to around what 3G should be around 7 to 10mbps.

On their forums the is a massive thread about this, to which giffgaff have kept silent about.
Also customer service is none existent, they expect the community to solve problems for user's but most are only interested in getting payback so will just post replies that have nothing to do with the problem the person is having.

Same goes for the actually giffgaff staff is you email them a problem it takes them sometimes over 24 hours to reply, only for the answer to be no better than what you get in the forums ie shocking customer support.

If you like to buy your smartphones simfree & doesn't like contract's then please avoid giffgaff as you only end up disappointed.
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Don't buy a phone from them.

I bought a new Sony Xperia Z1 compact from them, supposedly a waterproof phone, but it got damaged by water.

Under the sale of goods act the retailer must replace anything that isn't as described. They simply returned the phone to me and said it wasn't covered by warranty, which is irrelevant; the sale of goods act is a statutory right and a warranty is only in addition to those rights.

I've reiterated my legal rights but they simply don't respond to any complaints other than with form emails passing your around the company.

I would admit that Sony are not entirely blameless here, in that they sell a device as waterproof but won't stand by that claim in there warranty. Nevertheless GiffGaff have clear legal obligations.

There contempt for their customers is obvious.

Do not use them as you will have to resort to the courts to settle any dispute.
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Awful company, avoid at all costs!

Dreadful, dreadful service. Slow data, poor call quality, delayed texts. Agents that don't answer questions and just reply with utter nonsense. You have been warned - avoid at all costs! Their prices might look cheap, but believe me they are not worth the effort.
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data service down - useless tech support

for several weeks I have had no or very limited Internet connectivity. When you try to get help on the forum all you will get are the same how-to links pasted into your thread over and over again by different users. Often these readme's don't even relate to the problem. That is the problem with self-support that incentivises users through a kudos system: everyone will dump useless Information in the hope of scrapiong a few kudos Points rendering the whole System useless.
At the same time there are several long going threads on the problem of poor data services and so far no official answer from Giffgaff.
I have received my PAC code and switched to a different provider and have perfectly good Internet connectivity since.
It used to be OK as long as everything worked, but if you Need help you are on your own and by now, other Providers offer similar and better deals so the only remaining argument, Giffgaff is cheap, no longer is relevant. Others offer better Service and actual customer support at similar rates.
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Very slow internet

I did not have a good customer experience with giffgaff. They offer unlimited internet but it was so slow that I could not use it much of the time. I tried different phones, settings and manual roaming it was even suggested I wipe the sim ! Nothing made any difference.

I also noticed a big section in the giffgaff web with other customers complaining about slow internet but giffgaff do not say anything. Read for yourself before joining - http://community.giffgaff.com/t5/Contribute/what-3g-speeds-do-you-get-has-it-got-worse-lately/td-p/12005946

I feel mislead about the internet and warn others to be aware.
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Worst company I've been connected to

Don't get fooled by the 12pounds = non stop internet. It's a hoax. The unlimited internet it's a fraud. I've posted like 3 posts on the forum for some god damn help and they didn't helped at all.
Surprisingly when I had the 1gb network, the net was incredibly fast. Soon after I've changed it so the connection.
It's unacceptable, pathetic and it's just rude how they lie to you. There is not phone you can call so the customer is pleased faster( that is the main point after all ), the Agent is a spamming bot, never actually helped me. And the forum is even more amateur. The "help" you get are more like opinions of different users. Rarely the staff helps you.

Don't buy it! Even a staff told me that GiffGaff uses the leftovers of the O2 service.
Aw, and the signal it's amazingly bad. Outside there is not problem. But if you are in your room, you're pretty much fucked up because the signal slowly fades away. I need to be pasted on the window to get a full signal in order for my friends and teachers to understand me.

1/10 rating. I would give 0 stars if it was me.
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Wow £5 credit gratis when you order a FREE sim great value but the internet is crap ! :(

Been with giffgaff for a little while and the free calls to other giffgaff customers are great for family and friends. Plus everyone I give a sim to get £5 free credit making it even better.

That said the internet is really crap recently (April 2014) and 4G launch is a mess . 1GB of 4G data for £10 then £20 for every additional GB. :((

Lycramobile looks like a better deal so will that.
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Great network, annoying voice mail.

I have used Giff Gaff for the last three years and found them to be excellent. For £7.50 a mouth I get everything I need, great value. I have never had a problem with the service, it has always been good. I would have given 5 stars but I find the voice and language used on their voice mail to be annoying and almost patronising but that's just me.
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Couldn't be worse

Run by amateurs and it shows. Help and support consists mainly of sarcastic comments on a forum where waiting is the only advice. The "Agent" made my problems much worse, it was only texts that didn't work originally, but the "agent" sorted that and now it doesn't receive incoming calls either! Might be OK if you are the lucky sort who doesn't ever have any problems (although even then, forget about reliable texting anyway, you won't get delivery reports so it is just guesswork). Free would be too much to pay. It also appears that 5 days is an acceptable time to wait, so you will do a lot of it - I won't, I have gone but I will ensure I use every penny of time I have paid for by calling and leaving it running whilst I still can call out. Now I have lost my long standing mobile phone number, I couldn't rely on porting out working, nothing else does so I have just put it down to experience and know it will be a lot less bother giving everyone my new number than trying to interact with these incompetents. Be warned - it is one of those experiences never to be repeated.
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GiffGaff

A really poor company to deal with, no customer care, silly school kids run it and I am glad got my PuK code and off to Tesco Mobile.

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About this company

UK's mobile network run by you. giffgaff goodybags at half this summer. 100 minutes, unlimited texts and unlimited mobile Internet for only £5 until 05 September 2010.

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