I cant believe you get so much with a pay as you go sim, best move i ever made, its like the allowances of a contract, without the contract. Order a free sim card through me and get £5 free credit on your first top up http://giffgaff.com/orders/affiliate/pak18487
Although giffgaff has had outages in the year and half ive been with them, I cant moan, a flood, an o2 problem etc... They often communicate better via their website then the big companies.
As for value for money, £10 a month for 250 mins, unlimited txt and data of 1gb or £12 for unlimited data. Biggest advantage now is tethering is allowed on the £10 package which is perfect for me.
Either way you have nothing to lose trying giffgaff, you can transfer your mobile number (and choose the day) and if you don't like it your not stuck in a contract and can move on.! All my family and friends have moved over as we all try to save money and now all calls to family are free so 250 minutes last without any issues and with imessage / whatsapp if your near a wifi theres always a backup communication.
Shameless plug time, use the below address to order a sim with £5 on it if my review was of use.
thanks for reading my review :)
the network is an absolute waste of space. the workers are rude n unhelpful, I think they are briefed to make the customers lives as difficult as possible and the list is not exhaustive. in short.... BOGUS NETWORK!!!!!!!!!!!!! BEWARE!!!!!!
Been with them for around a year at least, and within that time I have experienced so many loss of services. I know some can't be helped but has to be said with GiffGaff they are certainly too regular. Many cases of networking going down, losses of text service, voice, data or even all of them at once.
Moving to another provider, I would rather pay slightly more but get slightly less in terms of tariff but at least the service will be reliable that's for sure. GiffGaff has been an absolute joke.
Have had this service for a couple of months. First issues were of course trying to set up my phone. God help anyone that's not technically minded. No person to person support. All done online and feels like your communicating with a computer. Totally infuriating. No service at present, no idea why. It just does not surprise me. Beware the positive comments on this page particularly those individuals posting negative remarks about reviewers who post negative comments. Giffgaff employees ?. Wouldnt surprise me in the slightest. Try Tesco or Asda if you want really cheap rates or one of the more established providers if you want a good service but take my word give this lot a miss.
Zero problems with the network.
I use a £25 goody bag which gives me 1500 minutes, unlimited texts, unlimited data and free calls to other giffgaff phones.
The deal is exceptional and I've had no problem with service at all.
In addition I've earned £10 payback from just a few contributions to their community forums.
This is the best mobile network ever and if you do it from here you get £5 FREE CREDIT: http://giffgaff.com/orders/affiliate/pcantellow
I have never had problems with it and I love the community. Of course there prices are really cheap but great. I don't see why these people have problems they just don't bother getting them fixed.
Giffgaff is great, it winds me up that people are giving it bad reviews. You should know when you sign up that there is no customer service and you have to go to the community to ask for help. There is at least 2000 people online at any given time to help you out. But why do people do it? Because they get payed money for helping, some get £100 some get £1000. Also yer you have to change some settings if you want internet but that is the Phone makers fault, giffgaff is not recognised as an official network.
Also if you want £5 free credit go here: http://giffgaff.com/orders/affiliate/pcantellow
The price comparisons on this site is what made me choose giffgaff :)
I have saved so much money so now i can spend more on my little one :)
I have been on Giffgaff for 2 months now. All I can say is that I am amazed with the service for such a low cost (£10 goodybag) and delighted that I have switched from o2 where I was paying £41/m and only getting 500mb data.
I live to the west of London and the signal has been rock solid. Internet speeds have been excellent.
Overall, I am delighted and would recommend it to anyone and everyone.
I have been with giffgaff for almost a year and have had nothing but trouble with their services for a number of reasons. I have had many issues with reception, and, on 3 occassions been left without calls, texts and/or internet for over 48 hours due to a number of still yet unexplained issues that are shrugged off with 'technical difficulties'.
Communication timescale is set in the 1940's where it takes 24 hours minimum to have a question answered as communication with giffgaff is by email only. This can be tedious because if you have an ongoing issue, this can take up to and in some cases over a week to correct. I have lost all enthusiasm for giffgaff as they have cut off my internet indefinitely after an incorrect email sent to myself accusing me of tethering due to excessive data usage.
To take an extra bite of the biscuit, giffgaff have not replied to my message demanding a reinstatement of my services or a full refund.
I have info that Virgin Mobile are doing a truly unlimited package (to include tethering) at a very competative price to giffgaffs tariffs. This is my personal view and an account of my own experiences as a once loyal customer to giffgaff.
IO have been on GiffGaff for 6 months. At first I was very happy with the service (especially the price). The network did go down a couple of times, but I gather this was an o2 problem, and I was only mildly inconvenienced.
Since then, I have had my data cut off 3 times. They say this is for 'illegitimate usage'
The first time, fair enough - i left my torrent program running and downloaded about 2gb over the network - oops! I got a warning, then they cut me off a couple of days later. (again, for downloading about 1gb over the torrent network). After that, I switched the 'wi-fi only option on, and assumed I would have no more trouble.
Last month, I got another warning. I did not understand, as I had not been doing any heavy downloading. I kept an eye on my data usage, and carried on as normal. However, a couple of days later my data was barred.
On both these occasions, I contacted an agent, and to be fair was reconnected within 24 hours. Again, a mild inconvenience.
I could not understand, as I really do not download heavily. The only thing I could imagine it was, was tethering. I occasionally turned on my hotspot to allow my girlfriend to browse the internet on her nexus 7 when we were out and about. However, this data usage was probably far less than 50MB.
So this month I have not tethered or downloaded more than 100MB using my torrent app. Surely it would not happen again?
Sure enough, a few days ago I get another data warning. I really was struggling to find out how I was breaking their terms and conditions. So I stopped doing anything except web browsing. Yesterday I got barred again.
I contacted an agent yesterday morning, and asked them to explain why I kept getting cut off. I explained I have 2 independent data usage monitoring apps on my phone, and they reported under 1GB of usage in the last week, under 2GB in the last month. All of it quite spread out. On average, I use about 100MB a day. I made all this clear, and asked if there was another reason I kept getting barred (my CCTV camera app connecting to unusual ports, ditto my torrent app maybe, the vpn I connect to sometimes?) If they told me, I could stop doing it!
Their reply (which took over 24 hours) was just a generic message telling me I had high data usage, and advised me to cut down on my data!
They also did not acknowledge I had even been barred, and therefore could not reconnect me! Do they not have access to my account or data usage stats?
The agent obviously did not read my question at all, and it ended "thanks for your question customername" They could not even be bothered to replace that with my name in their automatically generated message!
I messaged back saying they had obviously not read my message. I did not mind really, I just wanted my data back on. That was 6 hours ago. I still have no data. I'm not holding my breath for a reply. I have stopped my recurring goodybag, removed my debit card details and requested a PAC code.
My advice? They are cheap for a reason. If data is important to you, and you use your connection for anything except basic web-browsing, spend an extra tenner, and go for three's 'the one plan' Truly unlimited data.
I am still shocked that they can advertise this plan as 'unlimited data.' I have downloaded 2GB in just over 3 weeks and been cut off.
Abrar Landi found this review useful
For so many reasons... Have a problem? Tough! No customer service, no flexibility. DO NOT CONSIDER USING! So bad, so very, very bad. No personal contact. DO NOT CARE IN THE SLIGHTEST. Use anyone else
Abrar Landi found this review useful
I signed up for GiffGaff after experiencing double-billing hell with Virgin, expecting something better. What I got was far worse! I was one of the unlucky ones who got caught in a website outtage so my recurring Goodybag did not recur. There was no notification of this and I did not get some rather important emails I was waiting for. Fair enough, they do not claim to supply a business-strength service but an apology rather than a load of criticism of me (the customer ffs!) and self-righteous gobbledegook would have been fine. Not only did my GoodyBag not recur, but I was unable to top-up in any way on my account - so effectively they managed to brick my phone!
Through all of these hassles there is no one to call up and talk to - you are forced to use their stupid forums where idiots who do not know what they are talking about and have nothing better to do spam you with useless and inane comments so they can get a few pence off their next bill!!! Or contact their agents who take 24 hours to respond and then give you an equally useless stock response which indicates they have not even read your question. When they finally do read it you will get a bunch of patronising garbage about how great they are and not much else.
When my phone finally came back on line after three days I was told that my Blackberry services (yes, I know, sad isn't it) would take another few days to resume, even though I had paid for them, but they weren't sure exactly how long...
I got on the phone to O2 - talked to a human - they had me sorted with a new account in 36 hours which has been sweet ever since and costs about the same!
If it were possible to give negative stars I would give them a hundred - DO NOT USE THEM THEY ARE TOTAL C**P!
Abrar Landi found this review useful
I wanted to change my goodybag from £10 to £12. Apparently, you can't do that until your current goodybag expires (they hope you forget). So, I waited patiently until month end, cancelled my previous gooodybag (the £10 one) and set it to non-recurring.
On 1 March, I wanted to buy a new goodybag. But no! For three days, 1-3 March, the website did not allow me to buy ANY goodybag, instead prompting me to top up pay-as-you-go, which of course is more expensive.
I had to top up pay-as-you-go since I had no other choice. They duly charged me £10 for top-up PLUS charged me another £10 for the goodybag which I had already cancelled (remember, I set it to non-recurring - yet, they recurred it).
I e-mailed them and they said that they had only charged me for the top-up but my bank statement clearly shows two sets of charges.
There are constant issues with changing/recurring goodybags; connection drops all the time; they double-charge you. And, importantly, they have no customer service department or even a phone number where you can call and shout at them! You have to communicate by e-mail and wait for the reply in 24 hours - while being cut off service (!!!)
Agents are rude and common. NO ONE EVER says 'sorry'. You can complain all you want and they will say 'Cheers for writing' instead of 'Sorry for the inconvenience'. Oh, they will call you 'mate' as well.
If you have credit and go abroad, all your credit will disappear no matter how much money you will have there. You may not even use the Internet abroad or make calls - they will duly send you a statement that you DID browse and call abroad and that's, supposedly, why you have been charged.
If you have 1GB Internet allowance, they will often accelerate the usage artificially, so you may sit the whole weekend at home and only use WiFI on your phone - Monday morning, they will show you that you spent 200Mb over the weekend.
I signed up because I thought they were cheap, providing the same level of service as everyone else - that's what I call 'value for money'. I have found that they are just cheap (well, if you add up all the tricks they play on you, not any more) but they do not provide any value for money.
I have decided to leave them and I am now ready to pay a bit more but actually receive real service - with a customer service department, real polite people to talk to, itemised and accurate billing etc - and peace of mind. Tesco appears to be a decent alternative - they run on O2 as well.
Giffgaff have just had their second major service incident in a year. The first incident resulted in total loss of service for all customers lasting about 24hrs. The second one in the last few days resulted in recurring 'Goodybags' being debited from customers' bank accounts but not being applied to their Giffgaff balance so many customers again found they had no service because their balances were left at zero or their positive balances quickly were used up and left at zero because the internet they were using was not being covered by the failed automatic payment. This simply isn't good enough and Giffgaff cannot be relied on to provide an uninterrupted service. I will now be moving to a more reliable provider.
Abrar Landi found this review useful
I been with them almost a year, the problems happen when you go from auto top up for goodybags to manual, the system hates it! Once your goodybag expires they penalize you by making you wait 24hours before you can choose another goodybag, the hint is purchase it well before your current bag expires or go direct debit, or wait 24hrs!
The agents are useless, system outrages happens a lot once every quarter was almost common. The community bunch are ok but they are geared up for commissions hence why they try to help you out with the basics.
The unlimited internet is a marketing gimmick its NOT unlimited as they advertise it, they have a fair usage limit and a lot of members have been barred as they thought it was unlimited lol!
I couldnt put up with there inconsistent service, i want them to take my money but they wont!!! Anyway my reason for leaving is because Tesco doing exactly the same deal i was on for £5.00 less lol, finally i can move somewhere else for cheaper and have better service :)
Finally opinion is GiffGaff is ok for short term stop gap between waiting for a latest phone on contract when you are out of contract and do not wish to renew but want to keep your number and handset until the latest handsets are in market. Thats what im doing or was doing until GiffGaff messed that up and thankfully Google helped me to find Tesco Sim Only deals.
Abrar Landi found this review useful
I have used o2 before and then 3 and then giffgaff and out of three giffgaff is worst by far. It's true that it uses o2 network for coverage, but it's also true that connection is much poorer and internet speed is just terrible... My theory is that o2 cells (network stations) prioritize it's own clients first and giffgaff second, which results in a even worse experience than o2... I'm going back to three...
I joined Giffgaff in December 2012 and was initially a huge fan. 12th Jan, snow falling and I needed to let my sports group know whether or not the event that evening would go ahead as planned. I sent a text to all 812 members of the group. Result - my account, which supposedly included unlimited texts, was was blocked on the grounds of SMS abuse - permanently. My £12 month's advance subscription plus £10 top up gone. Giffgaff were unable to identify which of the terms and conditions I had broken or specify an acceptable limit to my 'unlimited' texts. I am not a spammer or using the service to market or sell any product. Customer services was frustratingly slow, totally unhelpful and irritatingly cheerful.
GiffGaff is the best mobile network I have ever been on, its cheap customer friendly and, what other mobile network staff talks with there customers like GiffGaff? £10 for unlimited texts, 1GB mobile data and 250 minutes thats simply a bargain! £5 free credit when you activate with your first £10 top-up through my page:- https://giffgaff.com/orders/affiliate/filmfanbates also you can earn money through thier payback scheme, 500 points (£5) for every SIM card ordered through your page, and by helping other members throught the GiffGaff community.
All the mobile phone networks have problems with customer service and coverage. At least with GIFFGAFF you don't spend hours waiting on the phone for somebody you can't understand to fob you off again and again. I'd rather wait for the reply to an email, that in my experience will correct the problem. If you can afford to buy an iPhone, then this is the best option without a 24 month contract.
FRUSTRATION .when it work it works but the customer service is appalling if you have problems, warning warning, if it works don’t change anything.
1 Months still no results , HELP HELP HELP
Just so you know you cant phone Giffgaff, ONLY EMAIL them via your account portal on the web page . Giffgaf support has to be done via email only and all you get is communication done over several hours or days at a time .So it will take up to 24 hours to answer a question via your account portal , no alternative is offered .It feels like walking in slow motion for every question. You often don’t get the same technician so you end up having to explain it all over again and again again until your tearing out the last bit of tuft hair in your head . by that time you want to jump up and down on the Gaffgaff Sim card until it is carpet dust. I am not exaggerating. BE prepared for FRUSTRATION !!!!!!
I had a Nokie 6230 phone that worked OK on Giffgaf but foolishly I asked for a replacement Sim , since I wanted to put it in another phone and thought that would be easy peasy . However not so…. the Sim in the new phone did not work even thoughthe phone was unlocked to all networks as tested on some other friends Sim card (O2 and orange). So, I emailed the Giffgaf tech and he suggested I order a new sim via the LOST/Stolen Link he sent me . I clicked on BAR sim Only button, but Giffgaffs system managed to Bar my phone also ARRHHH . After sending questions to Giffgaf over many days, they asked me to supply them my EMEI number from the phone which they still have not un- barred my phone after 1 month. That is a straight forward operation for a Nokia 6310i
As I say if it works then leave well alone but if you expect them to help you with anything technical like porting your number over or anything other than simply grabbing a Sim with new number and topping it up then be prepare for a mountain of wasted hours trying to re explain the same problem to the technicians who seem to work from Canned scripts , most likely from India.
For giffgaff technicains if you get this review and feel like helping me then my account is alexadams
Rez Too-Login found this review useful
I ordererd a sim, it arrived but needs activating, before I even get a chance to see a number of a phone line I am asked to pay and to pay MONTHLY. Surely the whole point of PAYG is that I pay when I want, how I want and how much I want.
AND for those people who think it is cheap... You get a phone, a sim, 250 mins, access to emails etc and 0.5 gig access to web for just £7.50 per month from TESCO and still O2 network. The phone looks like a cheaper version of Blackberry (Samsong) but hey for £7.50 no complaints.
I want a PAYG to have as my spare number so people from work can't access me at weekends and evenings BUT I see no point in paying a monthly amount if it is pay as you go........................
I have never liked contract phones so always been PAYG.
This is the first time that my costs/ calls have been the same price as those on a contract, just without the contract!
For only £12 a month you'll get 250 UK minutes, unlimited texts and unlimited mobile internet.
f you order a free sim through me, you will received a sim with a free £5 credit for your first top up. http://bit.ly/G1ffGa
I live less than 300 meters from the O2 mast in central Enfield and so I just presumed that if giffgaff was piggy backing O2's internet everything would be ok. Its not. The best download speed I've ever achieved in Enfield is 0.2mb/s; usually its less than 0.1mb/s or not even working. A typical web page takes about 5 minutes to load. 12 years of loyalty with Vodafone down the drain. I'm moving to Crouch End in the new year and whenever I'm there I get about 1.5mb/s, which I guess is acceptable.
My wife ported her number over 2 weeks ago and as yet still has no service. Giffgaff cant explain why or when it will be fixed.
Customer service is based on agents (third parties) who have no accountability or interest in the service. The only communication we have had is along the lines of 'its been escalated, it is being looked at'.
If you need a stable service or issues resolved quickly, then this service is not for you!!!!
Read the Giffgaff forums before considering - most members are raging about lack of interest or communication when issues arise. They are not yet geared up to deal with professional workers.
Been a giffgaffer for two months,and apart from a delay of 24 hours activating my sim card(my wifes activated in 5 minutes) everything else is all good,I don't make many calls but my wife phones me a lot using loads of credit, she'd usually top up £15 a month from tesco , now on GG she's still using the same £10 top up from two months ago because calls and texts between GGs are free for three months.I've only used the internet a few times not much of a data junky its probably about the the same as being on O2 .
Im sorry to have to write this as i really wanted to like giffgaff,They had good ideas but sadly thats where the good points end The service is terrible you can go days without being able to call or text,The bad service starts when you order a sim card online it will say 3 days infact its 8 then trying to get your number 1st you have to top up before you even know what your number is the top up system i feel is barely legal if you have a credit card linked to your account but buy a voucher when you go online to add the voucher IF you dont click the right link it will not use the voucher but take money out your account EVEN if you typed in the voucher code!! very very dodgy,after all this if you want to keep your numberthey say its a next day process infact it can be anything upto 2 weeks!! so thats anything upto 2 weeks with no phone number,So you go to complain or find out whats happen but theres no customer service number all you get is t talk to other members who for the most part have't got a clue as they have no telecoms experiance BUT you will get 6-10 of these people all spamming you the same advice so they can earn there "payback" and they will make such great comments to you as "hang on in there" or "sit tight it will work soon" and other such handy advice when you have no means of texting or calling.The prices are going up from 6th of november and they are no where near as good value as they try to make out,O2's pay as you go which rewards loyalty is infact much better as is a couple of oranges pay as you go plans plus they have employees that know what they are talking about and will talk to you on the phone.In summing up please dont waste your time moving to giffgaff if you dont belive me pop on over to there site go onto the community page and read the complaints they get day after day,this could've been so good but 2 years down the line both without making a profit and giffgaff looks like dying and so it should,Also maybe if "giffgaffers" spent more time on their own site instead of posting on review sites trying to drum up abit of trade (they cannot offer the members they have a good service let alone new ones) they might start to move forward plus its very annoying being told how great giffgaff is and being spammed links to some rubbish sim card that gives the "agent" money,One last point in this review dont bother trying to say anything bad on the giffgaff site cos your comments will be deleted and your account limited to topping up only,that very nice freedom of speech ethics they have!! Thankyou for reading and i hope this helps
A company that, over time, has become complacent in relation to not only the service that they claim to offer but customer service also.
Forever sending out SIM's that don't work, taking money from you for payment but not adding it to the account for some time (can be up to a day at times if not longer)
Numerous outages, misleading Marketing strategies, where do I begin?
I shall be leaving them at the end of this month for sure.
Abrar Landi found this review useful
I think it is great value for money but the communication is poor, you can't call them you can only message them. I have had problems with giffgaff first I couldn't call or text anyone so I ordered a new SIM card and it worked fine. Secondly after that it wouldn't let me do anything I couldn't even top up or add a goody bag. Thirdly I have a few pound credit left and I am having to use that but I the same problem as I did to start with I can't send messages or call people I can do is receive messages and calls. I was on o2 and I found it far better and very reliable but I think I will now move to orange because they have a contract which is good value for money. Also the internet is limited use when they say its unlimited, if you use 7gb of internet then the next month it is limited.The only reason I am giving it two stars is because its good value for money. I wouldn't recommend this but a lot of people think its good, I no someone who hasn't had any problems it might just be me.
Abrar Landi found this review useful
Beware when renewing your credit, do NOT just buy credit or it gets used up in NO time! Make SURE you buy a GOODYBAG when you renew your monthly credit! I did not feel this was made clear enough as a new customer and cost me £17 worth of 'credit' in a week!! When goodybag is paid for then all seems to work fine. I had a question today which was answered within about an hour max so not too bad. Another day may be different I do not know..
I was with giffgaff (meaning mutual giving) for over a year, but decided to switch to Vodafone, for no real reason other than a few network outages. When I realised I was paying twice as much on Vodafone for LESS, I cancelled and immediately went back to the gaffers. It is UNBEATABLE. £10 I pay for 250 minutes and unlimited texts and internet. No charge for 0800 either. Simply the best value, no thrills
Repeated billing errors (all in their favour of course) are blighting my experience of GiffGaff. This is when you realise why they are cheap - the customer service is clunky and time-wasting with pages of 'pre-determined' enquiry topics, none of which is relevant to your own problem. To justify the reliance on community forums and minimal paid manpower, their automated systems need to work reliably and this isn't happening(automated renewal of 'Goody Bag' hasn't worked for me either) . I think they'll be bought out by one of the big operators pretty soon and run as a 'budget alternative'.
Craig Craig found this review useful
good value for money, good deals, sometimes bad service, quite a few signal problems now and again, no call in centre for customer service, all about the forum which isnt good for some people, overall happy but thinking about changing to t mobile full monty offer
So, for people saying it's good for their money, saying that's good service, well I'm gonna tell you now, it's not. The reason why they do not have a phone too answer, they don't wanna hear thousands of poeple everyday complaining. I have been on it 2 weeks now and I have had 2 major problems!
1. Brought a goody bag, too add my blackberry service I had too pay for another goodybag and add-on for it too happen.
2. They have not activated my data service or nothing, so my credit is going down and down without me realising, now I cannot have my data service.
3. They do not reply too my e-mails at all, they do not contacts me about anything that I have questioned them.
Bad service, cannot get in touch with them, impossible infact. You call that a good business, when I want answer, I don't want it off a thousand poeple tallking sh*t. Soon as this month is up, I'm going back too Orange for sure!
Giffgaff, it can just go bankrupt for all I care.
If they had good communication and guided people through problems that may occur, then I would consider it. 2 problems in 2 weeks, that's a little much, do imagine 4 weeks, how many problems that gonna be, 4? No, I have had enough already.
The worst service and the poorest customer experience. Please DO NOT USE THIS "SERVICE". They do not give a shit about you, AVOID AT ALL COSTS!http://www.trustpilot.co.uk/evaluate/giffgaff.com#
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