Ridiculous waste of time, poor customer service and IT
Giffgaff looks good on paper, but as soon as something goes wrong, you may as well be on your own because their customer service is useless. It doesn't matter what quetion you ask, they come back with some kind of prepared stock answer that's inapproriate to what you asked. You can't phone up, you can only deal with them through an unreliable web based system. Even sending a message to them results in a web error message.
Their web system is bug ridden and has twice left me without being able to use my phone because of one problem or another. I work in IT and if the systems I developed were this poor, I'd be sacked. It all feels like it's held together with string and cellotape. You can't even auto-renew your package... you have to log on each month and order it again. In short... useless, unless you like spending (at least) an hour each month trying to buy a "Goody Bag".
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