Buy a GOODYBAG!!
Beware when renewing your credit, do NOT just buy credit or it gets used up in NO time! Make SURE you buy a GOODYBAG when you renew your monthly credit! I did not feel this was made clear enough as a new customer and cost me £17 worth of 'credit' in a week!! When goodybag is paid for then all seems to work fine. I had a question today which was answered within about an hour max so not too bad. Another day may be different I do not know..