Does not live up to promise - and can't get in touch!
Giffgaff sounds like it is a breath of fresh air in the mobile phone jungle. Having been savaged by Orange/EE I was hoping to find a reliable and customer friendly service - but so far so bad! They were supposed to transfer my number but it did not go without a serious hitch so I cannot receive messages. I sent their "agent" two messages since you cannot phone them, it seems - and they promised to get back to me within 24 hours but so far I have had no response from them at all. So my phone is in limbo - like all the other businesses in the mobile phone market they seem quick to take your cash but slow to provide any kind of customer service! There may be a "community" of helpers out there (so they say) but I have yet to find any support for my service at all!