All the mobile phone networks have problems with customer service and coverage. At least with GIFFGAFF you don't spend hours waiting on the phone for somebody you can't understand to fob you off again and again. I'd rather wait for the reply to an email, that in my experience will correct the problem. If you can afford to buy an iPhone, then this is the best option without a 24 month contract.
FRUSTRATION .when it work it works but the customer service is appalling if you have problems, warning warning, if it works don’t change anything.
1 Months still no results , HELP HELP HELP
Just so you know you cant phone Giffgaff, ONLY EMAIL them via your account portal on the web page . Giffgaf support has to be done via email only and all you get is communication done over several hours or days at a time .So it will take up to 24 hours to answer a question via your account portal , no alternative is offered .It feels like walking in slow motion for every question. You often don’t get the same technician so you end up having to explain it all over again and again again until your tearing out the last bit of tuft hair in your head . by that time you want to jump up and down on the Gaffgaff Sim card until it is carpet dust. I am not exaggerating. BE prepared for FRUSTRATION !!!!!!
I had a Nokie 6230 phone that worked OK on Giffgaf but foolishly I asked for a replacement Sim , since I wanted to put it in another phone and thought that would be easy peasy . However not so…. the Sim in the new phone did not work even thoughthe phone was unlocked to all networks as tested on some other friends Sim card (O2 and orange). So, I emailed the Giffgaf tech and he suggested I order a new sim via the LOST/Stolen Link he sent me . I clicked on BAR sim Only button, but Giffgaffs system managed to Bar my phone also ARRHHH . After sending questions to Giffgaf over many days, they asked me to supply them my EMEI number from the phone which they still have not un- barred my phone after 1 month. That is a straight forward operation for a Nokia 6310i
As I say if it works then leave well alone but if you expect them to help you with anything technical like porting your number over or anything other than simply grabbing a Sim with new number and topping it up then be prepare for a mountain of wasted hours trying to re explain the same problem to the technicians who seem to work from Canned scripts , most likely from India.
For giffgaff technicains if you get this review and feel like helping me then my account is alexadams
Rez Too-Login found this review useful
I ordererd a sim, it arrived but needs activating, before I even get a chance to see a number of a phone line I am asked to pay and to pay MONTHLY. Surely the whole point of PAYG is that I pay when I want, how I want and how much I want.
AND for those people who think it is cheap... You get a phone, a sim, 250 mins, access to emails etc and 0.5 gig access to web for just £7.50 per month from TESCO and still O2 network. The phone looks like a cheaper version of Blackberry (Samsong) but hey for £7.50 no complaints.
I want a PAYG to have as my spare number so people from work can't access me at weekends and evenings BUT I see no point in paying a monthly amount if it is pay as you go........................
I have never liked contract phones so always been PAYG.
This is the first time that my costs/ calls have been the same price as those on a contract, just without the contract!
For only £12 a month you'll get 250 UK minutes, unlimited texts and unlimited mobile internet.
f you order a free sim through me, you will received a sim with a free £5 credit for your first top up. http://bit.ly/G1ffGa
I live less than 300 meters from the O2 mast in central Enfield and so I just presumed that if giffgaff was piggy backing O2's internet everything would be ok. Its not. The best download speed I've ever achieved in Enfield is 0.2mb/s; usually its less than 0.1mb/s or not even working. A typical web page takes about 5 minutes to load. 12 years of loyalty with Vodafone down the drain. I'm moving to Crouch End in the new year and whenever I'm there I get about 1.5mb/s, which I guess is acceptable.
My wife ported her number over 2 weeks ago and as yet still has no service. Giffgaff cant explain why or when it will be fixed.
Customer service is based on agents (third parties) who have no accountability or interest in the service. The only communication we have had is along the lines of 'its been escalated, it is being looked at'.
If you need a stable service or issues resolved quickly, then this service is not for you!!!!
Read the Giffgaff forums before considering - most members are raging about lack of interest or communication when issues arise. They are not yet geared up to deal with professional workers.
Been a giffgaffer for two months,and apart from a delay of 24 hours activating my sim card(my wifes activated in 5 minutes) everything else is all good,I don't make many calls but my wife phones me a lot using loads of credit, she'd usually top up £15 a month from tesco , now on GG she's still using the same £10 top up from two months ago because calls and texts between GGs are free for three months.I've only used the internet a few times not much of a data junky its probably about the the same as being on O2 .
Im sorry to have to write this as i really wanted to like giffgaff,They had good ideas but sadly thats where the good points end The service is terrible you can go days without being able to call or text,The bad service starts when you order a sim card online it will say 3 days infact its 8 then trying to get your number 1st you have to top up before you even know what your number is the top up system i feel is barely legal if you have a credit card linked to your account but buy a voucher when you go online to add the voucher IF you dont click the right link it will not use the voucher but take money out your account EVEN if you typed in the voucher code!! very very dodgy,after all this if you want to keep your numberthey say its a next day process infact it can be anything upto 2 weeks!! so thats anything upto 2 weeks with no phone number,So you go to complain or find out whats happen but theres no customer service number all you get is t talk to other members who for the most part have't got a clue as they have no telecoms experiance BUT you will get 6-10 of these people all spamming you the same advice so they can earn there "payback" and they will make such great comments to you as "hang on in there" or "sit tight it will work soon" and other such handy advice when you have no means of texting or calling.The prices are going up from 6th of november and they are no where near as good value as they try to make out,O2's pay as you go which rewards loyalty is infact much better as is a couple of oranges pay as you go plans plus they have employees that know what they are talking about and will talk to you on the phone.In summing up please dont waste your time moving to giffgaff if you dont belive me pop on over to there site go onto the community page and read the complaints they get day after day,this could've been so good but 2 years down the line both without making a profit and giffgaff looks like dying and so it should,Also maybe if "giffgaffers" spent more time on their own site instead of posting on review sites trying to drum up abit of trade (they cannot offer the members they have a good service let alone new ones) they might start to move forward plus its very annoying being told how great giffgaff is and being spammed links to some rubbish sim card that gives the "agent" money,One last point in this review dont bother trying to say anything bad on the giffgaff site cos your comments will be deleted and your account limited to topping up only,that very nice freedom of speech ethics they have!! Thankyou for reading and i hope this helps
A company that, over time, has become complacent in relation to not only the service that they claim to offer but customer service also.
Forever sending out SIM's that don't work, taking money from you for payment but not adding it to the account for some time (can be up to a day at times if not longer)
Numerous outages, misleading Marketing strategies, where do I begin?
I shall be leaving them at the end of this month for sure.
Abrar Landi found this review useful
I think it is great value for money but the communication is poor, you can't call them you can only message them. I have had problems with giffgaff first I couldn't call or text anyone so I ordered a new SIM card and it worked fine. Secondly after that it wouldn't let me do anything I couldn't even top up or add a goody bag. Thirdly I have a few pound credit left and I am having to use that but I the same problem as I did to start with I can't send messages or call people I can do is receive messages and calls. I was on o2 and I found it far better and very reliable but I think I will now move to orange because they have a contract which is good value for money. Also the internet is limited use when they say its unlimited, if you use 7gb of internet then the next month it is limited.The only reason I am giving it two stars is because its good value for money. I wouldn't recommend this but a lot of people think its good, I no someone who hasn't had any problems it might just be me.
Abrar Landi found this review useful
Beware when renewing your credit, do NOT just buy credit or it gets used up in NO time! Make SURE you buy a GOODYBAG when you renew your monthly credit! I did not feel this was made clear enough as a new customer and cost me £17 worth of 'credit' in a week!! When goodybag is paid for then all seems to work fine. I had a question today which was answered within about an hour max so not too bad. Another day may be different I do not know..
I was with giffgaff (meaning mutual giving) for over a year, but decided to switch to Vodafone, for no real reason other than a few network outages. When I realised I was paying twice as much on Vodafone for LESS, I cancelled and immediately went back to the gaffers. It is UNBEATABLE. £10 I pay for 250 minutes and unlimited texts and internet. No charge for 0800 either. Simply the best value, no thrills
Repeated billing errors (all in their favour of course) are blighting my experience of GiffGaff. This is when you realise why they are cheap - the customer service is clunky and time-wasting with pages of 'pre-determined' enquiry topics, none of which is relevant to your own problem. To justify the reliance on community forums and minimal paid manpower, their automated systems need to work reliably and this isn't happening(automated renewal of 'Goody Bag' hasn't worked for me either) . I think they'll be bought out by one of the big operators pretty soon and run as a 'budget alternative'.
Craig Craig found this review useful
good value for money, good deals, sometimes bad service, quite a few signal problems now and again, no call in centre for customer service, all about the forum which isnt good for some people, overall happy but thinking about changing to t mobile full monty offer
So, for people saying it's good for their money, saying that's good service, well I'm gonna tell you now, it's not. The reason why they do not have a phone too answer, they don't wanna hear thousands of poeple everyday complaining. I have been on it 2 weeks now and I have had 2 major problems!
1. Brought a goody bag, too add my blackberry service I had too pay for another goodybag and add-on for it too happen.
2. They have not activated my data service or nothing, so my credit is going down and down without me realising, now I cannot have my data service.
3. They do not reply too my e-mails at all, they do not contacts me about anything that I have questioned them.
Bad service, cannot get in touch with them, impossible infact. You call that a good business, when I want answer, I don't want it off a thousand poeple tallking sh*t. Soon as this month is up, I'm going back too Orange for sure!
Giffgaff, it can just go bankrupt for all I care.
If they had good communication and guided people through problems that may occur, then I would consider it. 2 problems in 2 weeks, that's a little much, do imagine 4 weeks, how many problems that gonna be, 4? No, I have had enough already.
The worst service and the poorest customer experience. Please DO NOT USE THIS "SERVICE". They do not give a shit about you, AVOID AT ALL COSTS!http://www.trustpilot.co.uk/evaluate/giffgaff.com#
Been on Giffgaff for over 3 months now and it is brilliant. No problems at all. Good coverage, fast unlimited internet and exceptional value for money
I have saved so much compared to when I was on O2. My average O2 bill was 35-40 quid per month and so far I have never spent more than a tenner!
Check out his website to see how the prices compare with all other service providers.
COMPARE GIFFGAFF WITH OTHER PROIVIDERS:
You want lots of Minutes, You want Free Sims, You want Unlimited download, You want free Text, You want Blackberry Services for only £3 per Month, You want Free calls to other GiffGaff users, You want to earn payback pounds or credit, YOU DON'T WANT A CONTRACT!
then GIFFGAFF is for you..
Why has it taken me this long to find this company? The prices are top value and the service is exceptional and them trying to sell you something each time you contact them just doesnt exist. They are cheap, cheerful, fine and friendly. Join today and get great service and nothing else - you will be astounded.
Had hoped to write a good review on these guys, but sadly I simply can't as since popping their sim card into my Blackberry Bold 9000 I've been plagued with probs, its all started quite well and if the review were on costs alone then they would have got 5 stars, however the SIM has never worked properly, first it started showing USIM Registration failed intermittently, then started to show all incoming calls as 'unknown callers' even know they were friends in my phone book, problem is a user can't call Giffgaff to voice the issue, so it was onto support, were after some time i was asked to do a 'soft reset' i.e remove battery and sim and turn back on...no coconut..same result!!!...so back onto support to request a new sim...after 10 days it had'nt arrive, so again back to support to be told sorry we will send another...8 days in.i'm still waiting...so time will tell!!!!...so yeah they may be cheap, but sadly my experience thus far aint been too hot!!
I joined GiffGaff over a year ago, at the time I was paying £70 a month for mine and my partners contract phones. On moving to GiffGaff i found it very easy to port both numbers and when I did need help I got a response back within 48 hours.
Since moving I have never paid more than £10 a month per phone and both phones constantly are connected to the internet using either GPS or streaming. When on holiday I have used the internet a huge amount and have never had problems with being cut off.
I love the fact that all calls with other GiffGaffers are free and that I get payback, this very often pays for my £10 monthly goodybag.
I would never go back to a contract phone and will continue to convert my friends away from overpriced monthly contracts with other companies. Yes there are occassional issues with GiffGaff as there are with all companies, but unlike a lot of companies GiffGaff keep you informed about what is actually going on and what they are doing to remedy the issue.
Big Thumbs Up to GiffGaff!!
I've recieved very poor service from GG.
Youtube and streaming videos never worked for me. I would always get either "Safari cannot download this file" or it would just time-out. Spoke to GG on several occasions who just gave copy & paste replies.
Then their network died. Cannot contact customer service. I had to buy another chip and load credit ... GG refuse to refund me for having to seek alternative service... their CEO and CTO are rude and do not give a shit what their customers think.
Many of their customers asked why they only had one data centre, and how they can be offline for an entire day (and patchy service the next day) because of a burst water pipe. I suspect it was all a lie. I work in data centres and I've never heard of a site being taken out due to burst water mains. Usually there are battery backups / generators etc.
Giffgaff did not respond to questions about their network design or redundancy. In fact they removed any post regarding it from their own forums.
Then they had the cheek to ignore customers and say oh we'll donate to charity. Not refund their users, but to donate to charity. Why? Because they can claim it as tax deduction.
Then of course, theres the "unlimited" data which they say is truly unlimited with no acceptable use limits. Not true, they terminate users using more than 2GB... without notice.
Terrible company, run on a shoe-string. Amateur.
Oh, and they have an army of employee's that like to troll forums when people post negative publicity about them, they flame or troll users saying either
"What do you expect from cheap-o network" or
"You have wrong idea of giffgaff / unlimited etc etc"
But tell me where it says I should expect poor service and apathy from the company in their T&Cs. If I pay for a service, and they don't deliver I expect a refund.... but you won't get one.
the network lost all service on friday the 16th and promised to make it up to its customers then next thing they say there donating to charity not helping the people that make it grow .this is a complete pr stunt by the company ! " network run buy us " its a joke its a way of saving money after all people that are on the network have to pay for a months goodbag . We lost a day no one said anything about donating to charity they just did it. I know they have more than 50,000 people on there network so if they give them all £1 each that would be £50k so a £10k donation is a huge saving plus they can claim the vat back this company is a joke !! and i am leaving as soon as i can!
a company based on lies..they promote unlimited internet,if you have a smartphone or iphone you will be barred within a couple months without warning. i got barred for using 7gigs in a month without tethering
CRAP NETWORK BASED ON LIES
giffgaff cut off customers without warning for using too much data even though the person is not tethering. they promote unlimited internet tho it is not.
there is a big backlash against their false claims at the moment,plus there are no call centres so agents take over 2weeks to respond if they ever do
BEWARE OF THIS COMPANY
Without a doubt this is the best network (and best value) I have ever been with.
Prices are excellent and runs of o2's network which is good (strangely get faster data speed on my phone with GiffGaff than I did with o2).
Would always recommend to friends and family.
what can I say, used to spend £60 to £150 a month with orange network, got myself a giffgaff free sim, so far havent spent any more than £20. you have also paid me back when I sent sims to my friends and family, we all save onf g to g.
I strongly recommend giffgaff to any one. good job giffgaff !!
It seems GiffGaff is a marmite type experience. You either love it or hate it. I'm on the love it side.
I have 2 kids and it costs me £20 per month total. For my £20 they get unlimited Internet and unlimited texts. They're happy with that. Very happy. They also get 250 cross network minutes and free giffgaff to giffgaff calls, but they appear to have lost the ability to talk on a phone and hardly use these.
Giffgaff is backed by the O2 mobile network, indeed GiffGaff is owned by O2, so the connection is great.
Personally, I have never had any problems with GiffGaff and am happy to recommend them
Giffgaff looks good on paper, but as soon as something goes wrong, you may as well be on your own because their customer service is useless. It doesn't matter what quetion you ask, they come back with some kind of prepared stock answer that's inapproriate to what you asked. You can't phone up, you can only deal with them through an unreliable web based system. Even sending a message to them results in a web error message.
Their web system is bug ridden and has twice left me without being able to use my phone because of one problem or another. I work in IT and if the systems I developed were this poor, I'd be sacked. It all feels like it's held together with string and cellotape. You can't even auto-renew your package... you have to log on each month and order it again. In short... useless, unless you like spending (at least) an hour each month trying to buy a "Goody Bag".
o2 own this company and think its a great business plan to provide a service hiding behind a new name "giffgaff" where they get the actual customer to provide all the support.
If you think that is great then blimey :-)
Followed there instructions on how to unlock my iPhone and what a shock it meant i had to take it to apple for a replacement.
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