/at first the company was very responsive when I was enquiring about making an order. Once the order had been made and payment taken - Nothing. I ordered a ipad case on 29th March for my daughters birthday (21st April) after a week I had not received it so emailed the company who told me that they had had staffing problems and that it was being made that day and will be sent out 1st class. I had a email on 7th April saying it had been dispatched.,,,,,, I am still waiting for the product. Quick enough to take the money but after 5 emails 2 telephone calls - nothing. They never answer their phone - leave you waiting for ages , give you the option to leave a message (which I have done 3 times!!) but never return your calls or emails. Terrible service definitely will NOT recommend this company - Don't order anything from them!!! Be warned
Was an amazing outcome, the purse with my dogs photo on it was for my mother and she loved it so much she cried! so was very impressed with the product and emails to tell me when it would be arriving :)
I ordered a kindle cover for my husbands kindle, the service I received was second to none. They were so helpful and the case arrived in plenty if time for his birthday, even though it was just before Christmas! Many thanks I would definitely recommend Giftarama!
I have recently used Giftarama Design to purchase a present for my sister. I had a few questions for the company, along with a request for a preview of what the finished product would look like. I had great email communications with the company, who were more than happy to help! I would not fault this company in the slightest. Was thoroughly pleased with my experience and would gladly recommend to others! The finished product was top notch and my sister was delighted. Thanks again.
Everything about my recent purchase was brilliant, can't fault this company at all they were so helpful I bought a cushion with a photo of our German pointer on for my son for Christmas the quality is excellent, the price very good and delivery was fast considering the time of year and most of all my son loved his pressie. Will be buying another cushion for mothers day. Would defnitley recommend.
I ordered a product from this company but added the wrong image so I emailed them and they got straight back to me and helped me with my problem. They've got amazing customer service and would definitely order from them again! My product was also really good quality and i'm really pleased with it :)
I Emailed idea for wall stickers that I needed.. I ordered 3 separate orders as I needed different sizes of letters...Staff member, Sara, emailed me back saying that it fitted onto one order and promptly refunded the money due..any query I had was answered as well as I'd liked...when the product did arrive it was perfect and exactly how I wanted.. I would definitely recommend this company to anyone
Ordered personalised birthday invites and had to chase after the 5 working day max period to be told their machine had broken down and would receive them today and still not here. Really bad service and they could see from the invites that the party is only 2 weeks from now! Never use them again.
Bought one lunch box and one school bag lunch boxes fantastic actually ordered another one for wee boy to but school bag is a handbag my fault should have read size but just read bag pack have had to buy another bag as flap very poor and never get anything other than purse in bag
I required a special order and was sent a proof of my product on request which was exactly as described, I ordered, and my product came in brilliant time, undamaged (it was glass) and exactly how I wanted it! The customer service was impeccable as the company are easy to contact and reply quickly.
I ordered birthday invitations for my sons 5th birthday. I received excellent service. I needed the invitations urgently, they were produced & dispatched the same day that I ordered them & I received them in the post the following day. My son loved the invitations, they were great quality & the envelopes were strip peel & seal so no cheap lick yourself which I hate. I received excellent communication through the order/delivery process. I would definitely recommend this company & will be using them again for my daughters birthday on Christmas Eve.
I have recently purchased my 3rd item from Giftarama, a personalised iPad case for fathers day. Product arrived within plenty of time and the quality of all the products I have bought have been excellent. It does state on the website about delivery times and I understand that all the products are individually done, so dont expect to buy a product and expect to get it next day. They aren't just picked from a shelf and packed. I was in contact with the company via email and always got a prompt response; so to me the customer service issues that other people have mentioned have been resolved. Overall I am very happy and will definitely order from them again. :)
I ordered a persoanlised gift for my husband for Father's Day and initially emailed to check that the photo I wanted to use would be ok. i put in the e-mail that I would appreciate a speedy reply as I was worried i was leaving it a bit late to receive it in time (this was Saturday the 8th June and Father's Day was the 16th). I got a very speedy replay within the hour saying that the photo was fine and that as long as I orderd by Monday lunchtime then my item would arrive in time. To be on the safe side and ordered there and then on the Saturday morning. I received an email saying it had been posted on Friday and I am still waiting for it to arrive. It's now the Monday after Father's Day. What started off as a very helful serivce actually ended up being the complete opposite. Had the email not stated that it would have been fine then I would have used the quicker delivery option although I wonder whether it would have made any difference. I emailed them today and am waiting for a reply as i type...
placed an order with this company money taken at time of order,after 10 working days i had emailed them as was concerned that my account said processing and i hadn't received my order,i then telephoned the company and this was on answerphone,and the answer phone recording was asking to call back in business hours,however this was business hours,as stated on the website the times. I then read all these reviews below,got very worried and sent another email. The following day i then got a reply saying that they had been waiting on some blank bags (my order was a personalised bag for my daughter) and that it would be posted that day. I did get this order the next day,and the product was far better than i thought it would be,real quality and the design had been made to fit onto the bag perfect,my daughter was over the moon with it. I dont think the communication is that great in my experience,however the product was great so i would shop here again,i think the delivery times take a bit longer than stated on the website.
I ordered personalised mugs for my 2 boys on 6 Jan the money was taken 7 Jan and they were dispatched yesterday 18 Jan and received today and are lovely. I was worried after reading some of these reviews but other than being a bit slow it has been fine and their T&Cs say 14 days. I wonder if they have just been snowed under with orders and struggling with fulfilling them . Sorry to read of others bad experiences though. The mugs themselves are lovely and excellent quality my only question is the website says they are dishwasher safe but the base of the mug says hand wash. Not a huge deal though
Ordered a birthday present before christmas for a January birthday (well before last postage date) and not received by 31.12.12. Sent an email and got a fairly quick reply on 07.01.13 saying it must have been lost in the post and gave me a choice of a refund or re-order. As the birthday wasn't until January I decided upon a reorder - wrong choice! Still heard nothing, telephone out of order now and no reply from emails I have sent. I think they have gone under. Wish I had taken refund. Wont recommend and won't use again.
P.S they managed to take the money very quickly out of my account!