Global Bike reviews

Global Bike reviews

Excellent
9.4
from 0 - 10
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Review by confirmed purchaser

You just got to like them !

They really are the best - always warm , and very helpful
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Review by confirmed purchaser

The bike was not for me, but customer service was first rate

I bought a folding bike online, which was fairly easy to assembly and seemed an OK bike but had some minor issues; also I soon realised it wasn't the bike for me, folding bikes probably generally aren't.

I asked to return the bike, which had been used and was quite muddy by then (one of the issues only emerged when riding the bike) on the grounds of the two faults I'd noticed. The refund was processed with no quibbles, although i think 20% was taken off for pickup, because of the muddly condition of the bike and because something like the lights broke in transit, possibly because I had not repackaged that well. I felt considering the complexity of the situation that was very decent. Would buy from again if I thought they had a bike I would like, but generally it is less risky to buy bikes locally I suppose. The prices are also very competitive with this seller.
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First bad experience with online shopping

I ordered Met Parabellum helmet which was in stock, I have been waiting for shipping confirmation for four days which after I sent email asking what is going on with the order.
They said that last helmet was sold in shop and for some reason system haven't got updated and online stock was showing availability, they also said that will be in stock following week so they will ship out and they asked if I want to cancel the order, I said that I don't mind waiting for few more days, but I had to wait for another week and finally I have cancelled the order.
What's annoying is that they never sent any email saying that they out of stock or there will be another delay with shipping I had to ask for everything myself
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Outstanding service would highly recommend!!

I found Global bikes extremely accommodating and would highly recommend to anyone buying a bike.
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Review by confirmed purchaser

great service

Very professional, very well packed, delivered on time. It brings a checklist what was made during the assembly process.
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Review by confirmed purchaser

It Simply Works - I see it, I buy it, its delivered the next day!

Shopping online should always be like this.
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Review by confirmed purchaser

First class

Impressed with website, range and pricing of quality products.
Delivery received exactly as stated, and at no additional cost.
Have already recommended to friends and will definitely use again.
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Review by confirmed purchaser

Very Good

I used Global Bike when I can. They carry a good stock and their prices are comparable to the big online sites but the bonus is they're extremely helpful on the phone.

It's good to support the smaller online retailers/shops especially when they offer a better level of service.

Their delivery is very quick as well.
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Review by confirmed purchaser

Helpful on the phone and prompt in delivery.

Down-to-earth personal advice on the phone about product and frame sizing (bike purchase). Gave me a delivery estimate which was so quick that I privately doubted it -but arrived on the button. Bike fully assembled and packed like it was the crown jewels.

Excellent.
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Review by confirmed purchaser

Excellent customer service

Ordered three products but only two arrived. Emailed the company and got an apology within 5 minutes. Missing product shipped out immediately. Making a mistake is not the problem, how you deal with it is what counts.
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Got my faith back in the bike world - they get customer service

I was in the market for a new road bike with a budget of around £2000. Its the time when last years models subject to great deals.

Or so i thought, having contact many shops and suppliers having tried to do as much research as i could with my limited knowledge i would contact them looking for a bargin. All i ever seemed t get was no, its £xxxx and thats where it is staying.

With one last roll of the dice i contacted global bikes and found Rich. What a refreshing change, for the first time i was asked what i was looking for looking to do with it, budget and must haves.

Rich spent a day swapping e-mails with me offering advise and reassurance and even looking for a bike in a different colour. In the end i went for a Ghost Race Lector Pro.

What a great choice!! The bike arrived quickly on a day that suited me and the Di2 was set up, aligned and fully charged. I have had one ride on the bike so fa, its the envy of all my mates the DI2 is a great great bit of kit and is making waves with the guys i ride with.

Big thanks for bringing customer seervice back into cycling.
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Review by confirmed purchaser

********Great shop no problems!!!!*******

I have just bought a neck brace from Global Bike and i'm impressed with the speed of there delivery, I will buy from them again.

Good Work Global Bike
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Review by confirmed purchaser

Top quality service

Big thanks to the team at Globalbikes for helping me secure the perfect bike. I called the team seeking opinion, on what would be best bike for me personnally. The team listened to my requirements then presented me with a list of options. I'm a relative novice to Mountain Biking and gererally stick to trails, with occasional XC stuff. I was like a kid in a sweet shop. Lots of choice.... Following Jim's advice I went away to reasearch frame sizes, to ensure I would be happy with the bike I was contemplating ordering. Later in the day after visiting a few shops in London I decided to go for the Ghost AMR 7500, after another chat with Jim. I ordered and paid by paypal at about 1400. The bike was with me the following day at 1030. Top quality service. The courier was excellent, I could even track my package all morning on the web and was even able to tell the Mrs it would be delivered, as I could see the driver pulling into our road. The bike was built, with just the handle bars to sort. The box it was very well protected - it took longer to remove the packaging than it did to fully get the bike road worthy checking all parts and getting the handlebars right. I am more than satisfied with the service and would recommend Global Bikes to anyone and everyone. The cherry on the cake..... the price was the best available too...... All in all a very happy customer. Thanks guys.
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Review by confirmed purchaser

Excellent Customer Service

I ordered a cycle helmet online, unfortunately, there was a mistake and it was not available. I received a phone call to contact them asap. When I returned the call, the problem was explained to me and an alternative, far more expensive helmet was offered instead. It arrived a day later. Absolutely fantastic customer service.
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Review by confirmed purchaser

Exellent products/website great customer service too

Exellent products/website great customer service too
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Review by confirmed purchaser

Fast Delivery! First Class quality!

Gr8 value and very fast delivery will definitely be buying again and highly recommend!!!
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Review by confirmed purchaser

Excellent friendly service.

Good friendly service would recomend this company to anybody and I'm very happy with my ghost.
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Review by confirmed purchaser

Friendly, prompt and efficient service, recommended!

Bike was delivered quickly, well set up. Phone service was knowledgeable and friendly. Overall a great experience, recommended.
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Review by confirmed purchaser

immediate delivery

immediate delivery
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Review by confirmed purchaser

Fast delivery, efficient online ordering

Cycling jacket was delivered in a couple of days; all as ordered. Very good service and efficient website.

Global Adventure Sport Ltd Details

Our Passion

Any bike you choose to buy will arrive fully assembled and checked by our qualified mechanics. Just straighten the handle bars and put the pedals on! All bikes come with a 30 day free trial period. Use this time to check that its the right size for you and that your completely happy with the bike. Should you wish to have a different size or model then just call us and we'll pick up the first bike and send out the second. There's no post charge for this service. T & C's apply (mainly about the condition of the first bike). You can call or email us anytime for help and advice about models, sizing, technology, warranty - anything at all that's concerning you. We're here to help you choose the right bike. Everything is delivered to the UK Mainland free of charge.

About globalbike.co.uk

Hello and welcome to globlabike.co.uk Our family run business, Global Adventure Sport Ltd, started life in 2009 and has seen rapid growth. We are already one of the largest UK mainland dealer of Ghost, Nukeproof, Felt, Kona, Electra, Commencal and NS Bikes! We are very proud of the feed back our customers give us on www.trustpiolt.co.uk. They tell us that they really appreciate the support we provide, the communication and the speed of delivery. We started out as an online company but soon realised that some customers like to see the bikes and try before they buy. In response we've opened a 5,000ft2 showroom - one of the largest in the North West! There is plenty of free car parking and space to put the bikes through their paces before you make your decision. We have an extensive range of bikes built up ready to ride and many more that can be pulled off the shelf and assembled ready for dispatch. Our main priority is you, the customer! We strive to make your buying experience here at globalbike the very best in the industry. Your new bike will be fully assembled, checked and all accessories fitted before it is thoroughly packaged up ready for delivery. If you would prefer to come to see us in the showroom or call us on the phone, you'll find we have an absolute passion and real depth of knowledge for all types of bikes. Our staff are accomplished riders in road, mountain and down hill. We only sell top rated products, so that you can rest assured that what ever you buy from globalbike.co.uk will be of the absolute best quality. We are delighted to support Claire House children's hospice; No Bull Racin' - (current English Down Hill champions); Colin Lynch - TT World Champion, Velocity WD40 team and Deva Deva's - the ladies section of Chester Tri Club. Have fun browsing the site, we're sure you'll find the perfect product for your needs. If you need help or advice give us a call or better still pop in, we make a great cup of coffee!! Best wishes. Dave, Jim and the rest of the Global team.

Visit Global Bike

Contact information

Call us on: 01829770844
We live here: Unit 1B, Canalside, Tattenhall
CH3 9BD Chester
United Kingdom

Category

Global Bike is ranked 8 out of 47 in the category

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