What more can i say - arrived quickly - bike had been set up and checked - well protected in transit - effortless - thank you
When buying my most recent bike, I visited all my local bike shops and some national chains. The guys at Global Bike were more knowledgeable and friendlier than all of the others. Add to this a good range of stock, quick ordering and quality building with attention to detail. A winning, recommended combination.
Rich from global bike, gave me 100% customer service, and with his fantastic knowledge of the product(s) he was able to answer all my questions and help me with my purchase! I will definitely be a returning customer.
Really helped me when My son sprung it on me at the eleventh hour that he wanted a particular bike for Christmas I could not find it cheaper anywhere else in the Country £300 cheaper than most competitors and price matched the cheapest competition
They did everything they promised to do.
We bought a number or items relating to GoPro cameras. Initially I spoke to them on the phone and they were extremely helpful putting some items aside until other had arrived as I said I would collect.
When I turned up a couple of days later the most of the items I had wanted had arrived but another had still not been delivered. They made some phone calls and arranged to have them delivered to me within two days (It was 20th December & I was concerned that with Xmas backlog they may arrive late but there was no need to worry they arrived as promised within 2 days.
Very happy with the overall service and helpfulness & will return when I need other items
Having done a net search, I found the cheapest price at Global Bike. Having found the site, it was easy to navigate, clear and offered clear choice and description.
Secure checkout was clear. Delivery free is just genius and the speed of delivery was surprisingly quick.
Staff were easy to deal with and delivery date was as promised.
My MB arived in a sturdy box and the bike frame and components were very well protected with foam and cardboard. All the paperwork and warranty were included.
In a nut shell I was delighted to receive my new bike in A1 condition.
Yes I know it's December, but I ordered this item on the 14th, it was reported as dispatched on the 19th, and now it is the 22nd and there is no sign of it. Unfortunately for Global Bikes, the performance of the likes of Amazon has made 8 days seem like forever. I hope it's good when it comes!
Haven't used this site before so was a bit wary. Wanted to resort back to Amazon, but price here was better. So gave it a go. All very prompt, email confirmations, order tracking, arrived on time and even needed ID to pick it up from Royal Mail (even though order value pretty low).
So really would recommend it based on experience so far.
Hope they keep up the good service as I'll be back for more!
This was the first time I used Global Bike and would use them again. I needed an item on next day delivery. Ordered late in the evening so wrote a note on the online order form to ensure it was dispatched asap. Got a telephone call and an email to confirm this first thing the next morning, and parcel was couriered so could be tracked. Item arrived on time and well packaged so no damage.
Would use Global Bike again. Thoroughly recommended!
Me and my dad bought a bike for my mum, we had a small idea of the style we were after and after a few searches on the Internet we came across global bike who after a very friendly chat on the phone invited us down to the showroom to have a look at the bikes in stock, they even built one up especially for us for when we arrived, once we found the shop we were greeted by friendly staff who made us a cup of tea and showed us around the models we were after and the one that they built up for us (we ended up buying that one) they were more concerned about getting my mum the right bike rather than the most expensive one, they all came across as bike enthusiasts rather than pushy sales people, I would definitely use global bike again and recommend them to anyone.
The staff at Global Bike are really friendly and knowledgable about the vast array of stock which they have in store.
I ordered mountain bike shoes for my son's Xmas present and although he has not tried them yet I am sure they will be fine. They arrived very quickly and were at a better price than anywhere else
Ordered a new bike from Global Bike. Great price! It was delivered quickly and I'm really pleased with it. Communication and service from them was brilliant so I'll probably get all my bike accessories from them now.
Can't fault the whole package- this is the place tongonfor all your cycling needs!
Really good service. Rich particularly helpful. Would definately recommend this company.
I have wanted the sports cam for a while and am looking forward to using it!!! I am glad that royal mail tracked delivery was used as I was able to see when it was posted and from where, which gave me some indication how long to wait.
Cut a long story short, bought my Felt F4130 105 sometime in August/September 2012 via the cycle to work scheme. All the staff I dealt with and in particular Richard couldn't have been more helpful, answered emails quickly and were very patient when it come to my work slowing down the process a little.
The bike itself was set up perfectly, arrived by courier really well packaged (and very shinny) just had to turn the handlebars… thats it!!
High recommend Global Bikes, my only wish would be that they were my local bike shop.
Visited Showroom / Warehouse as i was in the area. I was greeted by friendly staff who directed me to the bike i was interested in, an Electra beach cruiser.
They had the one I wanted in stock.They assembled it and sent out for free delivery next day.. It arrived in perfect condition.I only had to make a few basic adjustments.
I wouldn't hesitate to recommend this friendly genuine company.
Ordered a headset for my new frame 7 days ago on a Monday night. Global bike take my money on a Tuesday. Then ring me up 5.30 pm Friday night (bearing in mind I'm meant to be riding in Wales all weekend) to tell me they have none of those headsets. Then proceed to arrange an alternative headset with them. Come home from work (today 8 days after ordering) and still no headset. Truly dreadful. If it wasn't a 350 mile round trip I'd go up there and give them a piece of my mind. Truly worst online shopping experience to date (and I've been doing it many years)
It took 4 full working days to figure out you had no stock- acceptable??
It took from Friday 6pm until Tuesday to put the agreed alternative in the post- acceptable?? (8 days after the initial order)
How can you drive 200 miles to Wales and trust someone to turn up and to fit a headset when they cant even be trusted to post an item?? No offer of vouchers or discount or anything just my money back if I return it. Yet more hassle for me if I do
9TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!!!!!!
10TH DAY STILL NO HEADSET!!!!!!!!!!!!!!!!!! Asked for refund now.Fed up
12th DAY. NO HEADSET or NO REFUND!!!!! NO APOLOGY IN WRITING (as stated in reply here) Shocking!! Time to report to trading standards I think
15th DAY. STILL NO REFUND
1st time I've used Global Bikes, but will not be the last. Everything about GB is professional from there customer service to there delivery service which was delivered under 21 hours after ordering and it was free. The price I paid for my Nukeproof Scalp was the cheapest on the internet and they were able to get hold of the last Large Scalp with a Cane Creek double barrel in the UK. There is a lot of online bike shop out there that don't come close to the service GB deliver. You will not be disapointed by Global Bikes.
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