globaldoor.co.uk reviews

globaldoor.co.uk reviews

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Review by confirmed purchaser

Excellent quality door, delivered on time as promised.

I bought this front door for DIY installation, so I can only comment on the door, not the installation service. It arrived on time and was exactly as the measurements I had provided. Installation was fairly straightforward (following the globaldoor guide). The door finish is superb, as is the furniture. By having a white finish on the inside (dark on the outside), the porch and hall are much brighter than they were with our dark wood door. A few tips:
Measure at least 6 times and get someone to check!
When you receive the confirmation email, check the measurements again; turns out I had included the sill height when I shouldn't have done.
Buy a pack of frame fitting shims (e/g from Screwfix.) These make installation a lot easier.
Check that the frame is not distorting as you tighten the fixings; it will do this if the shims are not under both inside and outside edges of the frame.
Use a brand name frame sealant; it's only a small part of the total cost.

Overall I am very satisfied!
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Review by confirmed purchaser

Not at all good!

4 cancelled delivery dates meaning 4 days off work waiting for a delivery that never came then to make it even better... MY DOOR IT TOO SMALL!!! by 3"
I had it measured up by a local fitter, called Global door to check I was putting measurements in correct, was advised to change the measurements I was inputting and now the fitter has come to fit my door it is too small!
Fantastic! Just shy of £1000 for a door that doesn't fit, 4 days of lost commission from work and a fitter to be paid that has not fitted a door on 5 occasions.
NOT HAPPY!
www.globaldoor.co.uk

Reply from www.globaldoor.co.uk

Dear customer,

we apologise that you have not been happy with our service. Looking back at this job there were indeed two failed deliveries due to our glass supplier letting us down. This order had a bespoke glass unit which we did not have in stock, and frustratingly we were let down on two separate occasions which we can only apologise for. This is a very unusual occurrence that we have tried to deal with as quickly as possible.

The other appointments were moved at the request of the customer, as we offered several delivery dates but there was only one day of the week that was suitable for the client.

Regarding the size, this seems an unfair comment as the door was ordered online and all sizes are input by the user. Our sales team are on hand to offer advice regarding measuring the door etc, but we would have no way of knowing what size needs to be ordered and cannot be held responsible for this. We have delivered the door at the sizes requested.

Again, please accept our apologies that you have not the best customer experience - we have since spoken to our suppliers to ensure such delays never happen again.
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Review by confirmed purchaser

New front door - looks like a new house.

I ordered a door from Global Doors using their friendly website. Apart from that I had a lot of questions for Global Doors as I wanted a cat flap fitted in the front door. Global answered all my questions promptly and comprehensively, either by phone or email - whichever I wanted. They advised on what sort of door would accommodate a cat flap - tongue and groove. A surveyor visited to ok everything. I provided the cat flap and Global quickly delivered a new door plus two efficient fitters. Cat and I are very happy. The new front door allows light to flood into my small hallway as I chose a half-glazed door with a lightly-patterned, translucent top panel. The inside of the door is white, therefore reflecting extra light, the outside of the door is dark blue, the framework is mahogany to match my existing window frames. The effect is superb against my Cotswold Stone house. Overall an excellent experience and good value too. I would recommend Global Doors to friends and family without hesitation.. J. Deering, Wanborough
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Review by confirmed purchaser

fast, reliable & great looking doors

Im very pleased with my new front door. Global doors were very professional in all departments. From the initial quote to the installation of the door. I highly recommend their services.
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Review by confirmed purchaser

Exceptionally smooth process from start to end.

My experience with Global Doors has been very good; the process was hassle free from my initial contact with them to the door installation. You wont be disappointment!
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Review by confirmed purchaser

Wow! Love my new door!

My new door is amazing. makes such a difference to the appearance of my house.
The work was carried out quickly efficiently and with a minimum of mess - all of which was cleaned up by the fitters. Communication with the company was excellent and thge website made it so easy to customize my door and look at a variety of options.
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Review by confirmed purchaser

Good products, average service

I was pleased with the quality of the door ordered, unfortunately the team were not very helpful or efficient in responding to queries.The accessories that came with the door (letterbox and handle) were inaccurately described on the globaldoor website and no efforts were made to correct this.
www.globaldoor.co.uk

Reply from www.globaldoor.co.uk

Dear customer,

we apologise that the hardware was not as you expected. In our defence the images shown on the website are stock images supplied by the manufacturer, and to date no other customer has ever raised this as an issue.

As a goodwill gesture a member of our customer service team spoke to the manufacturer and arranged to have some polished chrome door furniture ordered - even though these were not stock items and had to be agreed as a one off. This was also offered to you at our cost price, which we believe is a more than fair offer.

We did respond to the initial complaint with a resolution 3 days after it was raised. As we had to make special arrangements there is no way we could have responded sooner than this, and we feel this is more than acceptable.

We have taken your comments on board however, and will endeavour to show more images of the hardware close up.

Regards

The Global Door team
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Review by confirmed purchaser

lovely quality door

Veey good experience with Global Doors from the initial design through to fitting. I used them based on previous reviews and although we had a few problems with the fitting company Martindales these were swiftly sorted out by [name] and [name] at Global Doors. [name] and [name] who eventually came to fit the door were very pleasant and competant guys and they did a superb clean job and even suggested we try to sell our old door as it was hardwood and they would only scrap it if they took it. Would definitely recommend and am sure the fitting problems we initially had were a one-off.
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Review by confirmed purchaser

Hassle free and no pushy sales person!

I liked the ability to design the door to my requirements and get an instant quote online. The quality and fitting of the door was easy to arrange.

Overall , a good quality, secure and attractive door.
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Review by confirmed purchaser

Good experience from start to finish

Website door designer was simple yet had enough features, great to use. Order went through quickly. Guy who turned up to measure the door was helpful and polite and got the job done fast. The builders who turned up to install the door were efficient and cared about quality. Overall a brilliant experience. I shopped around for a bit and although the price seemed high, it actually seems that composite doors are expensive anyway and in the end it was good value for money, plus the door and work is insured. Even if you don't go with the full installation, it's still good value for money just to buy the door from them. Would recommend them to anyone.
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Review by confirmed purchaser

Excellent service and Installation

Had a new door fitted and what a painless experience, the door was delivered and installed by a highly skilled individual who took the time to explain all the functions of the door and its lock, he was here installing it for over 4 hours, so it wasn't a quick shove it in and go botch job, it was a proffessionally installed item, the door both looks smart and is functional, it is of a high quality and really sets off the property.'
If there was any minor niggle in the whole process, my number is 4A and the site does not appear to have the ability to add letters to the numbers, so i left them off, though to be fair I never asked on the follow up call confirming the details..... all round, would i recommend them, an unreserved YES.
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Review by confirmed purchaser

Our door purchase through the internet was concluded without any problems.

We purchased a composite door from Global Doors. The colour we selected was not a standard colour but we reviewed a sample and confirmed the colour was acceptable. When the door was actually installed, we were very pleased to see that the sample and door met our expectations, not only in colour but also in quality. The team that carried out the installation worked both methodically and quick. Cleaning up as they proceeded to remove the old and install the new door. Overall, I would recommend Global Doors for quality, organisational skills and performance in the execution of the purchase we made.
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Review by confirmed purchaser

Door looks smart as expected.

The door looks good as expected nice and tidy fitting.
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Review by confirmed purchaser

Good and helpful service from start to finish

Communication was great right from the moment I considered buying the door. I asked many questions to start with and this seemed to be no problem at all. The surveyor noted some issues related to my building which needed to fixed, and I was guided through this carefully and patiently by the team at Global door, and it wa snever a problem when I phoned up for advice. When it came to fitting the door, the fitters were friendly and efficient. I am very happy with the service recieved and of course the door itself, which looks great and is top quality.
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Review by confirmed purchaser

Minimal effort on my part

As a private landlord, I was pleased that I didn't have to do much - I didn't even attend the survey or the installation; I simply arranged for for one of my tenants to be there. The price you see on the website is what you pay, there are no hidden costs.
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Review by confirmed purchaser

Efficient and Professional

From the initial quote through to install the service was efficient and professional. It was easy to use the site for retrieving a quote and ordering. I contacted the company via email and telephone - all queries were answered quickly and satisfactorily. The company contacted me personally by phone to confirm order details were correct and the surveyor did the same. I have had a door fitted with no apparent problems and am happy with the quality. A good experience.
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Poor service, very disappointed

Very disappointed with the service. I paid for their advertised "first class service" but didn't receive it. I would not recommend them to a friend.
The fitters turned up early and started work before I returned home. Both the door and the frame were the wrong colour but they had already ripped out my existing one so had to complete the job anyway.
After I rejected suggestions by Global Door to come and respray the items on site (I was concerned about fumes, area being wet, painted walls being damaged and how they'd spray a metal threshold) they agreed to get me a new door and frame in the colour I ordered. I had to wait another 3 weeks for it.
The second fitting took 4 hours - one of them went off to buy some sand and cement half way though the job.
I asked Global Door if they would be willing to give me some sort of discount for the inconvenience of having to take 2 afternoons off and having waited 6 weeks to finally get what I ordered, especially as we'd chosen to pay extra for the "first class service" but was told no. I was told repeatedly that it wasn't their fault as they contract out both the spraying of the doors and the fitting. But that's not my problem, my contract was with them, I paid them, therefore I believe they should take responsibility.
In addition to all the above I had a problem with the door lock and came home to find I was locked out. I called Global Door as the door was under guarantee and they said they would get their locksmith to call me asap. I explained I was stuck outside with a 6 month old baby and a toddler. I had no way of getting inside and no car keys to go anywhere. When their locksmith finally called (over an hour later) they had no one available and I was told the total waiting time would be 2 and half hours!! I called Global Door and told them that a local company could be with me in 20 mins. GD said that I had to use their company not a local one. I explained I had a 6 month old baby who desperately needed feeding (sterilised bottles, baby milk all locked in the house) and that 2 and half hours was unacceptable. The response was " can't you just drive to a shop ". I called the local guy and paid the £80 call out charge myself, GD refused to put anything towards this payment - but what choice did I have being locked out with 2 children under 2 requiring food and drink?! I don't think there is anywhere in the country you'd expect to wait that long for a locksmith. I should have called the AA!
www.globaldoor.co.uk

Reply from www.globaldoor.co.uk

Dear customer,

we are very sorry to hear that you have been disappointed with your experience with Global, and would like to sincerely apologise for any inconvenience caused.

We always strive to offer the best service possible, however from time to time, as in this instance, manufacturing errors can occur which are beyond our control. We believe we did deal with the frame colour issue as quickly as we possibly could.

We also apologise the time taken for the second installation was not satisfactory - however, we did offer weekend appointments and the extra time taken was to complete some making good that was carried out as a goodwill gesture at no extra cost. Materials for this kind of work are not standard, and this work is typically carried out on another visit which we sought to avoid.

Finally, the faulty lock is again a manufacturing issue that is beyond our control and will not become apparent until the door is fitted and being used. We organised a locksmith from Yale direct immediately once the fault was reported, and although there was a 2 hour waiting time, we feel this is not unreasonable given the location of the job (central London).

We do feel that we have acted as swiftly as we could to a series of unfortunate situations, however please accept our sincere apologies that the service provided did not meet your expectations.

The Global Door Team






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Review by confirmed purchaser

better than expected.

Door and frame arrived on time. Fitters were efficient, fast and polite. they removed my old front door and fitted the new one without fuss or mess.
I was worried that the door would look plastic, but it looks just like a wooden door, however it fits perfectly and the blue stain glass panels with diamond inserts make it look like a Victorian front door. Very pleased.
Maybe a bigger choice of colours would be helpful.
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Review by confirmed purchaser

5 Star service from start to finish

From the ease of using their website to get the extremely competive quote to the fitters leaving my property after cleaning up and ensuring we were happy with the door i have been extremely happy with globeldoor.com and would not hesitate with recommending them.
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Review by confirmed purchaser

New Door

Very happy with service from global door, they kept me informed throughout from ordering to fitting. The door itself is as good as I expected.
I would recommend them.

Global Door Details

Founding DGCOS Member

An online company you can trust, Global Door are a founding member of the DGCOS scheme

Installed in 7-10 working days

Receive your home survey in 48 hours and have your new front door fitted within 10 working days guaranteed

No salesmen or hidden extras

Our prices are completely transparant - the price on the website is the price you pay guaranteed. There are no additional costs after your survey!

10 year guarantee

We give a 10 year product guarantee & 5 year installation guarantee - unrivalled by any other online company

Police Approved

Secured by Design locking systems as standard - approved by both the Police & leading insurance companies

About Global Door

Global Door is one of the UK's leading suppliers of composite doors. We are also one of the first online companies to offer a nationwide installation service.
 
Global Door can also deliver supply only composite doors to site in just 3 working days. Delivery is free of charge to anywhere in the UK.
 
We offer a high security product that meets all leading accreditations, including PAS23/24, Kitemark and Secured by Design. We a huge range of colour and glass options available, with over 16 billion design choices to choose from.
 
We are also a DGCOS founding member, and every installation comes with a DGCOS peace of mind pack and 5 year installation guarantee as standard.
 
Global Door, an online company you can trust.

Visit globaldoor.co.uk

Contact information

Call us on: 0800 56 77 406
We live here: The Innovation Centre
TS25 5TG Hartlepool
United Kingdom

Category

globaldoor.co.uk is ranked 32 out of 86 in the category

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