I have a small face and it has been very hard to find a pair that will fit my face. Global Eyeglasses worked with me until we could find a pair that could be progressive and still fit my face. Thank you Global Eyeglasses. Thank you also to Saloni Gupta for helping me find the right glasses.
Talk about slowww boat from China. My glasses are not here after three weeks. I just asked for a usps tracking number and have been told by their customer service that it will take two days to get the tracking number. I made the mistake of calling and the person who answered was unintelligible. Good luck if you order from Global.
Oh lord. If only there was a zero star. Horrible customer service. People who dont understand the most basic questions. Slow to respond (really slow).
Slow to ship. No one picks up the phone - no one responds to their online chats. They have messed up the order .. i lost count but many times. Never buying again. I returned all my glasses from this place and also reported them to my credit card companies.
The glasses were everything I had hoped for and then some. A product that is well worth the cost.
My problem was with the communication, or lack thereof, with Global Eyeglasses. Although they performed within their stated window of delivery, which IMO is grossly padded, my glasses seemed to have been lost for about a week. From the email stating my glasses were finished and would be shipped that day until they were actually received at the USPS origin facility was 8 days. Continued checking during this time always showed the same message; “electronic information received”. After the first week of this message, I contacted Global Eyeglasses and asked for a direct update. The following day I was told “Your order was shipped on Nov 20 in the evening, as I confirmed in my email.” When checking the USPS tracking website, the glasses were accepted at the origin sort facility at 6:10 PM the prior evening, Nov 26th.
Since I cannot state with certainty whether they were “lost” at Global Eyeglasses or at the USPS, I won’t be too harsh. The shipping is still Global Eyeglasses responsibility. A task passed is not a task completed.
Again, the glasses as received appear to be excellent quality and stylish for the money. On that basis alone they would get all five stars. The shipping and communication is the downside here.
Their lenses are accurate and functional. Also, their coating is durable. This is my second pair from them ( I stepped on the 1st pair). The shipping was quick as it arrived a day earlier than they projected
I must say for the last 5 years Ive only used Global Eyewear their inexpensive eyewear is the best you would never know it wasnt designer frames and they last they dont fall apart and break. Once I heard of Global Eyewear 5years ago thats all Ive used since for all my eyewear needs
I have ordered from Global Eyeglasses in the past and as you know, I have been given tons of compliments from females as well as males! Well, now I have ordered another two different pairs and I am even happier than the last time. Fun, smart, classy, and looks great with jeans or with dresses. I am going to always order from them and love looking forward to new styles! Take a look for yourself!
This is not my first time ordering glasses from you. Each time the process is easy, the service is prompt and accurate and the glasses arrive ready to wear. The frames and lenses are top notch and receive many compliments from friends and family.
This is a great company and excellent customer service, I have ordered from them two times now and on the second time I had an issue with picking the correct lenses. After only a couple of emails, which was very fast to respond, I wa able to get my glasses processed in a timely manner and shipped out. I would recommend this company to anyone and I will order again in the future.
I recently bought a pair of prescription sunglasses from Global and it turned out that the pair I selected were too small for my face. I submitted for an RMA to replace the frames & lenses. I called & the rep told me that I would have to pay 50% of the lens cost. However, she recommended that I return them for a full refund & select another pair instead. Thanks for looking out for me. Saved me even more money.
Updated 8/31/13: A few weeks subsequent to the following review in June, I did eventually receive the lenses and I was able to put them into the frames that they had previously sent separately. They also sent me a full refund. Therefore, my rating is being updated from One to Two stars.
I ordered two pair of glasses at the same time. One arried within a few weeks as expected but they broke and I had to send them back. The other pair arrived after 30 days and they were fine. Unfortunately, the pair that did not break were tinted for novelty and not for every day use. I sent the broken glasses back and paid for the shipping for them to send the replacement pair back to me. After I sent the lenses back I was informed that their repair facilty was taken out by a tornado but it would be rebuilt at the same address in about two weeks and back up ready for business. This made sense because they were talking about tornados every day on the news. Yeah, right. That was a quick rebuild job. Let's just say that it has been 60 days since my original order and I still do not have my original glasses and I am out $90. There is really not much more I can do. I need to just write it off because every time I think about it or I get an email from Michael with another BS story, it just keeps eating me up inside with a lot of anger and it is making my life miserable during these times. My wife said I would regret ordering glasses online and she was right. I should have known they would be poor quality anyway even if I were to receive them.
I've bought A LOT of glasses from these guys. Generally I can find what I want and get the fit right. Prices on standard glasses are probably better than average. Prices on progressives tend to be about average, but generally a better style selection. My only "complaint" (which has nothing to do with their quality) is that as a repeat customer they email me many discount offers - but almost always on standard lenses only which (a) does me absolutely no good and (b) they should know better - I have not ordered any standard lenses in years. Even my sunglasses are now progressives.
I took a huge risk ordering my glasses online, but I was able to upload my picture and see which frames looked the best for my face. My prescription is perfect and I can see everything, which is what I had a difficult time with in my readers. I get so many compliments on my frames. I would definitely purchase from this company again.
I will definitely buy glasses here again. My prescription was filled properly and they look great. The glasses are really nice and lightweight and I can see clearly. The process was very simplistic and fast, I really enjoyed the online method of measuring the pupil distance, and I used it.
Overall, it was a great experience to only pay 132, instead of, 500 for a pair of glasses.
I ordered 2 pair of sunglasses and one regular. It took FOREVER to get them , I had to keep calling to see where they were, GOT the run around everytime I called. When i finally got them each sent separately , spaced out between 3 weeks THEY were awfull, I could have went to a dollar store and did better, The 2 sunglasses were suppose to be the same, WELL one was so dark you couldnt even see your lighted speedometer in the car. As far as prescription I dont think there was an ounce of it in any of them. I called them about all of this several times and was told you just need to get use to them. I said i wanted to return them and they wanted me to take a picture of them and send it to them...... WHATS UP WITH THAT???? I now a a case filed with pay pal against them, it has been over a week and global did not respond to pay pal. DON't BUY ANYTHING FROM GLOBAL EYEGLASSES!!!
My experience was awful. The prescription sun glasses I received had the wrong prescription and were very heavy, not the high index lens that I ordered. I returned the glasses for credit (after countless phone calls). Globaleyeglasses could not return the credit to my credit card for some reason. Instead they sent a check after many phone calls and emails. I deposited the check and Bank America has now returned the check for insufficient funds and charged me a fee for the bounced check. Therefore, I cannot recommend Globaleyeglasses and am sorry I tried them.