Reply from Goldenteahouse
[REPLY]
- Reviews (2)
- Mehmet Sahin
- 4 Reviews
Dissapointet
i ordered 6 teas, each 50 grams
There wasnt any name on any of the teas !
I dident get the promised 15 grams free sample
The HOTLINE-service is ALWAS OFFLINE
I sent them 5 mails about my experience, and none of them was answered !
I would never suggest this shop to anyone
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- Leginia
- 28 Reviews
$229 for 6 bags of 28g normal quality Tea!!!
Website looked great and genuine enough. So decided to join their tea tasters premium club for $229 and waited.......waited...and waited.
After 4 months I contacted them via email after trying to log into my account with the account info they had emailed me - my account did not register and kept getting error.
So emailed customer services which I got an apology and informed that I would get my tea (3 x 28g each month for a year) and the tea gift set.
After 3 weeks did get my first 3 bags of 28g tea ... normal run of the mill teas but pretty good quality. Then waited another 3 months....nothing arrived. Contacted them again - Got another apology and again promised that things would be sorted out so would be my account as I still could not log in. Did recieve my next batch of tea - but that was the last I got from them.
So for my $229 - I got 6 packs of tea I could have picked up for under £10 from my local chinese tea retailer.
So do beware when ordering from this company!!!
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