golfbase.co.uk reviewed by

3 Reviews

Review by confirmed purchaser
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trustpilot stars
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trustpilot stars

Don't Honour Their Own Discount Codes

Positives - The goods arrived on time, as described and in great condition. The website is easy to navigate and offers a size guide individual to all different suppliers, which is great as the difference between say Nike and Oscar Jacobson can be quite noticeable.
Negatives - I've used Golfbase before and with my last purchase they sent me a discount code for 10% off my next order, the ONLY condition being that my order was for less than £100. It didn't work on an order for around £85 so when I called I was told that it didn't work on summer sale items. This exclusion was not detailed on the offer and I found it petty they wouldn't still honour it for a returning customer. I noted this complaint on my actual order too, but had zero feedback or apology so I'll shop about next time because of this experience alone - that £8.50 could end up costing them a lot of future business from me.
    golfbase.co.uk
    TrustScore 9.6 / 10
    2,321 Reviews

    Reply from golfbase.co.uk

    Hi TJH,

    Apologies but it is impossible sadly to notify all previous customers of a code action change like this prior to them attempting use, even with emails etc as not everyone opens, I hope you can understand that it is typical practice to not discount generically on already discounted items, the 10% loyalty code is a good will gesture and a further thanks for previous business, this is not offered as std by online stores.

    We sincerely hope this does not put you off using us again.
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