I ordered a Sky Caddie 'Gimme' with them on the 18th November 2013 and paid by BACS transfer the same day to get the best price which they stated was the best in the UK. Three days later I got an e-mail from Direct Golf offering it £31.30 cheaper !! They said they would match the price and send a refund with the unit. Delivery was to be within 10 days but took a month for it to arrive and enclosed a cheque which has now bounced twice. A bank transfer was then offered but a week later still not been done. The unit itself is fine but the customer service is abysmal !!! Be warned.
Like many other people I fell foul of this dubious company. I wanted a MotoActv Golf GPS and they appeared to be the only UK supplier of them. I suspected that they were most likely ordering goods from the States and supplying them and was prepared to wait a reasonable amount of time for the goods. After 3 weeks of waiting I got fed up (they stated delivery in 14 days even though they claimed to have 12 units in stock) so asked for either a refund or a substitute product that they physically have in stock as I was tired of waiting. They promised a Garmin S3 would be dispatched in a couple of days. Time went on and not surprisingly nothing arrived. Annoyed I called and wanted a refund but was told the unit was being processed for dispatch and I'd have it in a couple days and they would send the tracking number later that day. True to form, days past with no tracking number and no GPS. Again I called, they tried the same BS story that their suppliers let them down (makes you wonder why I was told my GPS was in stock and ready for dispatch) but would be sending it that day. Fool me once shame on you, fool me twice shame on me. I wanted nothing more to do with them and demanded a refund. This was promised although they said it could take 5 days to appear on my statement. Five days went by, no refund was provided. Fortunately I paid via credit card so one call to my CC company and the next day I received a call from my CC company saying they had performed a chargeback and the ball was now in Golfgps.org's court to dispute the refund. A few hours later I got a note from Golfgps.org saying my "refund had been processed".
These guys are the epitome of bad business men. They obviously carry zero stock, take your money and hope to get enough orders together to place a bulk order with a distributor. They appear a credible business as they give a landline number and physical address which is Painswick Golf Club. The business is operated by the resident PGA Pro there. Dig a bit deeper and the trading company Gadgetorgizmo Ltd currently are in the process of being dissolved (I presume for failure to file annual accounts and return) and their last filed accounts show no cash and little stock on the balance sheet. Those details in no way reflect what they are advertising they have in stock. These guys also trade under other online aliases www.golfgps.org.uk and www.thecaddy.co.uk are two I have found - I would not be surprised if there are more.
Bottom line, they lure you in with some good deals, but not low enough to make you suspicious that they are a fraudulent website. Don't waste your time or money with them, buy from one of the established retailers - and whatever you do, do not pay directly into their account (they offer you a further £10 discount if you do) - if I hadn't paid with my credit card I suspect I would still be trying to get my money back from them.
I ordered my SkyCaddie from Golf GPS over the phone on Sat 6th April 2013 and paid in full at the same time, after a pleasant and helpful discussion I was told the unit would be available either on the 10th or the 12th depending on how many units arrive. Due to the time scales involved (going to Celtic Manor for 3 days) I asked if I could pick the unit up which wasn't a problem.
During the week many emails were sent and answered very quickly, I recieved an email on the 10th saying my unit would be ready for collection from the Friday, I drove down to their premises on the Saturday and collected, no problems what so ever.
The unit is perfect and exactly what I wanted, within good timescales and at a price that could not be beaten anywhere else on the net. I would certainly recommend Golf GPS to anyone who would like a good service with units at unbeatable prices.
Jeg bestilte en range finder den 22. januar, og da jeg købte stod der, at den var på lager. Der gik 14 hverdage og jeg havde ikke hørt fra dem. Jeg kontaktede dem og fik besked om, at den havde været udsolgt, og at den kom hjem ugen efter. 2 uger efter kontakter jeg dem igen og får at vide at den bliver sendt om et par dage. Det venter jeg så på nu. Men virkelig dårlig oplevelse
I purchased a GPS with slope on 4th Dec as a gift for my partner. I was advised that in order to ensure delivery for Xmas I would need to do an Internet TFT direct into their bank account. After much chasing it finally arrived on the Thurs before Xmas only to find it was the wrong unit and did not have slope as per my order. My partner wanted the GPS for a local friendly competition but the company could not replace it for the correct unit and had no idea when a replacement would be available. I advised that I wanted a full refund of the cost plus postage and duly returned the unit which they received on 28th Dec. To date they have not refunded me. there has not been a Director in to approve. Now they have Internet banking problems. latest promise is refund into my account by the weekend 12th Jan. I will believe it when I see it and will be taking legal action if I don't get full refund. Alternatively i may turn up at their premises ! They cant ignore me then. They have had my money since 4th Dec . Their Customers seem to be their financier and they never do what they say . Never deal with them and if you do always use your card and that way you can make a chargeback claim and cover yourself. Absolute disgrace and unethical way of doing business.
My wife bought me a sky caddie from golfgps for christmas 11,she said they where very freindly and helpful and delivery was not an issue. The unit went faulty after 10 months nothing major just poor battery life,everything was ok "just send it back and we will get it sorted",I sent it back "sorry sir we need the box and all the accesories back as well",why i asked as I was not sure I had kept them ,the answer was "so we can deal with your return quickly" ,well 9 weeks later still no return ,they always answer the email and promised next week it would be sorted on at least 5 occassions they offered me free upgrade to the later model to keep me quiet ,but all these where just empty promises.Eventually i requested a refund which they offered by company check???as they had broken so many other promises ,I wasn't going to let them lie to me about the delivery date on a check as well. I asked for it going to my wifes card they said they could not do this as the transaction was over 1 year old,I can do it on my credit card machine so why cant they? and we would have to request a charge back from the bank , they should have offered to do a bacs/tt payment there and then to make up for there poor service ,there is something not right with this lot ,it seems they just buy to order with the customers money and carry little to no stock although there website clearly shows they have stock ,I have not seen those stock levels ever change I am sure there is some kind of law against this misleading information,I will update you on how the refund goes.
on 28th march this year i ordered a gps for my sons birthday,ordered being the operative word. after countless e mails im still trying to get a refund.i asked today about my refund , they wanted my bank details so i duly sent them, then they asked for my expiry date, at this point i phoned my credit card company up and was told do not give them anymore details from your card so i am at stalemate at the moment. i agree with all the other comments people have made they should be shut down.on the upside i did order another gps from hot golf this was delivered next day with free case and 2 4 1 voucher so all sites arnt bad.
I ordered a GPS unit. The site said 10-14 days delivery. When I ordered on site the delivery went to 16 working days. When they took my money the delivery moved to 18 working days. Now the delivery has gone to 19 working days (hoha) and I have bought one elsewhere and demanded a refund. Since demanding the refund I have, of course, heard nothing so I shall be on to my credit card people in the morning. This is sales fraud.
I could (almost) cope with this if the company (1 person, I suspect despite the website waffle) realised the importance of communication. Communication is at the bottom of this 'firm's' priorities.
Avoid this site at all costs.
Possibly the GPS is stuck in customs after an Ebay deal!
I have been chasing them for over 3 weeks for a credit as nothing has arrived and still nothing. They cut me off on the phone and never reply to emails. DO NOT deal with this company if you are looking for a trouble free experience. This encounter has taken up almost 6 weeks of my life and I just wish I had never seen this company advertising on google with cheap prices. I should have realised that cheap prices equals cheap service.
In September 2011 I ordered a Leupold GX-1 rangefinder. GolfGPS took the payment from my account but did not deliver the rangefinder. They just talked about back log from their business partner in the U.S but to this date no delivery to me. Legal steps obviously necessary.