I like dealing with a real person who knows what they are talking about rather than buying on the net.
A friendly approach by Paul made me feel welcome as my last home brewing was about 30 years ago! A lot has happend in that time and I was brought up to date very quickly. I made my purchase as recommended and I was pleasantly surprised with the result, almost real ale quality from a good hand pump, I am sure I will improve. I have returned for my second purchase and will continue to do so. I also appreciated the loyalty incentive.