Greatcover reviews

Greatcover reviews

Good
8.2
from 0 - 10
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Review by confirmed purchaser

another password needed!

RECENTLY TAKEN OUT NSURANCE AND IT TOOK ME AT LEAST FOUR ATTEMPTS TO FILL OUT THE FORM. YET ANOTHER PASSWORD NEEDED WHICH TURNED OUT TO BE SO COMPLICATED I ALMOST GAVE UP. I AM SWAMPED WITH PASSWORDS AND WISH I DID NOT HAVE TO BUY ON LINE
ON LINE.
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Watch out, you get what you pay for

I purchased an Annual travel policy and like thousands of other people, I am sure, I did not read every word in the small print so when my husband came into the sea in Mexico to support me and had forgotten to remove his hearing aids and lost them in the sea ( by the way they were Nhs earring aids which have to be paid for by us at a cost of £150) Great Cover were very speedy in responding to me enquiries telling me that they were not covered! I wonder if the positive reviewers have tried to claim against their policies - As they say you get what you pay for and I certainly won't be using this company again.
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Review by confirmed purchaser

efficient and good service

efficient and good service
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Review by confirmed purchaser

Luck of the Irish.

I have just renewed my annual travel insurance & once again this company comes up trumps. The call centre & medical screening staff are marvellous. This is my 3rd year with them & I have no complaints.
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Reply from greatcover.com

Hi Joan,

Thank you for your positive feedback, we appreciate you taking the time to send it and look forward to covering more of your holidays in the future.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

OLD Fogies Travel Insurance.

Great to find an insurer willing to accept the over 75 year olds for travel insurance.
Probably we claim less than anyone else and yet get quoted exhorbitant rates.
Greatcover was ideal even tho' I had to arrange Medical Cover separately.
I would certainly use this company again.
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Review by confirmed purchaser

Unfair favourable prices for internet customers

Good level of customer service however disadvantaged twice due to buying policy via phone as opposed to online + in addition would have been charged an additional £3 for posting out policy documents so really aimed at internet customers which I feel very unfair as my dad who the policy was for paid over the odds not having internet access, I opted for emailing doc's to me to save him £3..... Bit disappointed with that :-/
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Reply from greatcover.com

Hi Keith,

I am sorry to hear you were disappointed with this.
As we are a web based company, an administration fee is applied to bookings made over the phone as there are additional costs incurred.

I hope you can appreciate this.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

A good service provider with clear pricing structure.

Great website that is easily navigable and fairly transparent.
Easy to understand with little technical jargon.
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Review by confirmed purchaser

The right cover at the right price

Straightforward travel insurance with essential cover for my particular needs at a reasonable cost
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Review by confirmed purchaser

Good service.

Purchased travel insurance to the USA, great price by comparison to other companies. My travel is for later this summer, so I have not, and hope not to, make any kind of claim. As with most of us we buy travel insurance as a precaution, so I cannot comment on how a claim would be handled. On price alone, I will definitely use this company again.
greatcover.com

Reply from greatcover.com

Hi Alma,

Thank you for your positive feedback.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

very smooth hassle free transaction

just like to say how smooth my transaction was taking out my policy ,no hassle just straight to the point will definetly view for other policies in the future also very resonable priced thank you
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Reply from greatcover.com

Hi Phillip,

Thank you for your 5 star review.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

Haven't made a claim!!

Hi, as this is an insurance company and I haven't had to make a claim I cannot rate them regarding time/speed of pay out.
Their website is easy and the one time I had to ring them with a question it was answered promptly, courteously and helpful.
Cheapest around but don' know how that would impact on a claim, fingers crossed I don't have to make one
greatcover.com

Reply from greatcover.com

Hi Barbara,

Thank you for your positive feedback, we appreciate you taking the time to review us.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

Very Disappointed

I have been insured with Greatcover for the past 3 years and have been quite happy I have also a declared mediacl condition Heart attack and a Heart By Pass.I have paid the additional premium and all as been well.I came to renew my insurance this year and was told by the Medical screening people that despite being fit, less drugs taken than previous years I was declined cover with no explanation.
I have now found cover with out a problem with Flexicover who had no problem in offering me a more comprehensive cover cheaper than Greatcover.
greatcover.com

Reply from greatcover.com

Good Afternoon,

I am sorry to hear that you were unable to get cover for your pre-existing medical conditions.

Unfortunately, the medical screening team have terms and conditions to comply with. If however, they are unable to offer the cover, you can continue with the main policy and cover will be in place for all claims within the policy document unrelated to the pre-existing conditions.

Kind Regards,
Ruth Bracken
Greatcover.com
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Review by confirmed purchaser

A GOOD RELIABLE COMPANY WHO WERE EASY TO DEAL WITH.

I GOT SORTED OUT WITH TRAVEL INSURANCE VERY QUICKLY AT A VERY GOOD PRICE.
ONLY DOWN SIDE WHICH MAY HAVE NOTHING TO DO WITH GREAT COVER WAS THAT I HAD TO GET MEDICAL INSURANCE THROUGH A COMPANY CALLED MEDICAL SCREENING.
THIS COMPANY ONLY HAD ONE PERSON WORKING AFTER 5.00 PM AND I HAD TO WAIT ABOUT 45 MINS TO GET THROUGH.
AGAIN INSURANCE WAS SORTED OUT STRAIGHT AWAY AT A VERY GOOD PRICE.
I WOULD RECOMMEND BOTH OF THESE COMPANIES.
greatcover.com

Reply from greatcover.com

Dear Mr. Atkinson,

Thank you for taking the time to leave a review.

We are sorry to hear you were kept on hold for so long The medical screening team have recently assigned more staff to deal with the high volume of calls.

Kind Regards

Greatcover.com
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Review by confirmed purchaser

Good Cover BUT read the policy details !

Good website that is easy to manoeuvre around and to pick your options. As with all insurance you must read the policy details before choosing your cover: e.g Golf cover looks fine but check the age of your clubs because if they are 5 years old+ then you would receive nothing if they are stolen/lost.
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Review by confirmed purchaser

gave me the service I requested

Quick, easy and efficient
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Review by confirmed purchaser

good information

good to speak to some body after I did the insurance on line to make sure in was right for me
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Review by confirmed purchaser

Teddy Boy travel.

I needed one-off travel insurance for a week at Viva Las Vegas and many offerings would not cover the luggage value of my tailor-made drape suits. It was between Saga and Greatcover and I went for the better-known company at first but their website failed and requested I make a phone call. Being at work, I decided instead to click the 2nd option, Greatcover, and enjoyed a smooth transaction. And hopefully I won't have to make a claim, otherwise so far so good...
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Review by confirmed purchaser

Quick easy and uncomplicated

I found this site really easy to manage and the insurance much cheaper than other
travel insurance companies I have looked at.

Have had annual travel insurance with Great Cover for several years now and have had no reason to complain.
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Review by confirmed purchaser

Can't comment on the claims process....

...which is where the real value lies, but easy to use website, easy to see cover levels & no problems with buying a policy at all.
Very efficient
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Review by confirmed purchaser

Well covered

Easy to sign up and at a good price.

greatcover.com Details

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