reviewed by

Chippenham, GB

3 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Won't use again!

Decided to use Grippy rather than someone like [external reference] as they were cheaper and had good reviews! Staff were very polite and they did call before they came etc, however after taking off both my tyres they realised they only had one tyre on the van so couldnt replace both!

Was told someone would call me the next day, Sunday, to arrange for someone else to come and fit the other tyre. So I thought well these things happen and didnt moan too much. Got to after lunchtime the next day and no call, so I had to call them! Then the office knew nothing about what had happened. Earliest they could come was weds after me pushing it as I was going away friday! Then the next person who turned up didnt have any idea what had happened and thought he was here to replace my 2 rear tyres!?!!

The car wheels were also left really greasy and covered in greasy fingerprints the first time. Since they did the tyres the steering wheel is really shaking, so imagine I'm now going to have to pay to get the tyres balanced which I think was meant to be done at the time?!
Staff were helpful and polite, just lack of communication and organisation and I wont be using them again!
    TrustScore 9.3 / 10
    543 Reviews

    Reply from

    Hi Samantha,

    Thank you for taking the time to leave us with your feedback. Please accept our apologies for any inconvenience. This message has been passed on to our bookings team who will give you a call today to book you in for a re-balance at no extra cost to yourself.

    We would like to thank you for your patience in this matter and one again apologise for any inconvenience.

    Kind Regards,
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