Was very impressed with the level of outstanding service and would most definitely use it again and recommend it to others. The tyre fitter was professional and knowledgeable and was very friendly and efficient. Also prices are very good and competitive.
Grippy was at my home on time in a clean modern van with all the equipment required to change and balance the tyres on the spot. I decided to have all my tyres filled with nitrogen for a small extra charge. The mechanic was professional as well as being friendly and helpful. All this without having to leave home as well as being competitively priced.
Had a problem with the initial booking for the tyres to be fitted to my Range Rover Sport, but it was easily rescheduled and at a time to suit me.
The fitter (Jay) was excellent and he came across really friendly and professional.
My wheels had rim protectors and he had not replaced tyres on wheels with these fitted before, but there was no "sharp intake of breath" as is so common these days when something out of the norm is encountered. He just got down and got on with the job of replacing the tyres.
As he said this was a first for him and he can now add this to his range of abilities.
I can't fault this system of having your tyres replaced. Everything was done on my drive and I was able to carry on my work while the tyres were changed. The prices charged were more than competitive with all the usual suppliers.
All in all why would you go to tyre garage and wait around, in not always the most clean and tidy environments, when you can have your new tyres delivered and fitted at a location and time of your own choice.
I ordered a tyre online to be fitted on Thursday 20th July between 1200-1700hrs. I received a confirmation email stating the driver would call to give a more exact time on the day which I thought would be great.
Well I waited in all afternoon on my day off and finally received a call at 16.55 advising that the driver had a had a day from hell and the earliest he could get to me would be 9pm ??
I'm a shift worker and thought a mobile tyre fitting service would be ideal but how wrong could I be .
The driver told me he would get the call centre to call me back to re-arrange another appointment. After 20 minutes I hadn't received a callback so I made the call myself. I explained my situation and was told that they couldn't fit me in til Monday as they were too busy over the weekend.
I advised that this was unacceptable and requested a full refund and was given a response of "sorry, what else can I say".
An absolutely shambolic service and complete lack of customer service - I will not be recommending this company to anyone.
Using Grippy is a convenient way to deal with many jobs over a busy weekend period. No waiting in a workshop with a poor cup of coffee from a vending machine, when the tyre fitter comes to you. This service frees up time to get everything else sorted, as you can get on with life at home.
The appointment time was missed due to an accident on the M25, but the fitter kept me fully informed as to when he was going to get to me, so it was not a problem.
I would certainly recommend this service to friends and family.
A excellent service from start to finish. After numerous sites Grippy.co.uk came up with the best tyre price along with a service to match.
A phone call early in the morning to let me know they were on the way and would be with me within the hour. Two tyres and tracking completed on my drive within 30 mins.
Excellent, why go elsewhere?
I was looking for a hard-to-find tyre size. Grippy had them in stock and at a very good price. The fitter called twice to tell me he was on his way so I'd know exactly when to expect him. When he arrived and fitted the tyres, I couldn't fault the service in any way at all - friendly helpful and professional (I just felt a bitr sorry for him in the van as it was one of the hottest days of the year - didn't stop him being cheerful though) I will definitely use them again
I would really recommend grippy to everyone who needs their tyres changed as the gentleman they sent to me was very polite and helpful. As I don't know much about cars, he was willing to answer all my questions with ease and knowledge.
My road was too small to change my tyres so we had to drive to a bigger road which meant that when the process was complete, he had to wait for me to walk back to the car and he was very patient.
Another pro about grippy is that they call you before they come to let you know when they're coming which means you can plan your day around them instead of waiting around.
Excellent customer service & would use the service again :)
I was a little dubious about using Grippy until I read all the fantastic reviews, and what can I say? They were absolutely right. I received a phone call first thing to confirm my time slot, and another about half an hour beforehand to give me an exact time (and it was exact to the minute!). The fitter was friendly and polite, and checked all my tyres before fitting to make sure I was keeping the best ones. He even put the spare wheel back under the car for me without me having to ask. I can't recommend Grippy highly enough - fantastic value for money and some proper customer service!
Appointments cancelled on over three occasions, which wouldn't have been a problem if I was notified in good time, instead I was called towards the end of each scheduled appointment wasting a lot of time. They offered compensation, but told me they couldn't refund any of my payment as it was made online - this is a complete lie, as they had to do this further down the line.
When the service was finally delivered, the tracking couldn't be completed as the locking nut couldn't be released, apparently this happens a lot, so I question why they offer this service. This also would have been a lot easier at a garage where the car could have been raised to get better leverage or heat the nut. I was told I would be refunded the cost of the tracking, nearly three weeks later this hasn't been done. After chasing them up, they blamed this on the payment service.
The website and service seems so promising, yet is so so disappointing. Save your time and go to your local garage.
prompt friendly service, arrived exactly when they said they would, changed ALL FOUR TYRES while I was working, at my job site. Could not be more impressed with the service, the value and the friendliness.
Very happy with service apart from Office not informing fitter that, as I was on an 8 to 12 timing, I needed to be away by 12 noon.
Fitter was very pleasant and kept me informed during the day of when to expect him (he had a problem with tools early in the day)
Prices good and I would use again for non urgent tyres
Had 2 new tyres fitted last night by a company called Grippy.co.uk. Good prices, easy booking in appointment as they come out to you in a time slot. They do tracking and balancing as well if you need it. Friendly and efficient fitter.I am so impressed I have ordered 4 more new tyres for one of my kids cars.
Wide choice of tyres at really good prices- half that of my local main agent garage.
Very easy to make informed choice- even down to matching tread patterns.
Fitted when it suits you by a very impressive mobile outfit which inspires confidence.
Having used them twice now, I have no reservations about recommending them highly.
I shall use them always from now on.
I looked around for a set of budget tiers for my 4 x 4, and could not get anything less than £100 each. Since money is tight now, I had to make do with a none branded make of Tyre, just like all those offered for the OTT prices at the shops.
When I saw what I wanted for £355 all in, I could not refuse.
The young man who attended for the fitting, was very pleasant, polite, and very helpful
He arrived at the time he said and withing an hour, it was all done.
It is a shame they did not list a Tyre for my classic mini, otherwise I would have made two purchases at the same time.
Well recommended service.
I will be back for more.
Good price for my two rear tyres the cheapest i found and the price included fitting etc. There was a bit of delay with the time slot (8-12) turned up at 14:15 but the fitter, Michael did call me in the morning to say that one of my tyres was sent to the wrong place and he apologize for the delay. which was ok as had the day off anyway. But michael done a good clean job, very professional and friendly. I will use grippy again and have recommended to girlfriend, family and friends.
After getting a puncture at the weekend, an inspection revealed two of my tyres were in desperate need of replacing.
A friend told me about grippy and I had a quick look at their website. It was really easy to use, and easy to find the tyres I wanted . They were able to book me in within two days, and I can have my tyres put on at home at a time which is convenient to me.
I shall update progress once I have had the tyres done.
Originally I gave this review only 2 stars. Grippy's impressive response has prompted me to change it.
Because of a problem at the arranged time, fitting was postponed to a Sunday morning. The result of this was utter confusion at Grippy and, on my part, dissatisfaction.
Firstly it seems the fitter could not find the tyres and, having nobody at his base to consult, came out instead with what he mistakenly thought would be better alternatives. Secondly, I had nobody to phone to sort out the mess. It seems that though phones are manned later on Sundays, earlyish on a Sunday is a different matter.
I chose Hankooks because of low rolling resistance and hopefully better fuel economy. I later discovered that the replacement Continentals were only average at best, however big the company name, so totally the wrong tyres for my purposes.
Not knowing that the decision to bring different tyres was the honest mistake of a very good fitter under pressure (and a total gentleman, incidentally), and not cavalier service from the company, I left what I thought was a relatively poor but fair review.
However, I was contacted within minutes by a concerned employee who apologised, told me how the mix up had occurred, and arranged for the Hankooks to be fitted instead.
Grippy perhaps need to sort out the Sunday morning manning problem which put the fitter in that awkward position leading to a mistake which later had to be undone.
So I can't honestly say the experience was perfect, but it was very well resolved.
Ordrered tyres and recieved confirmation on Saturday for Wednesay AM fitting... Great. Money taken from my bank on Monday :(.
On Wednesday I wait an wait as expecting Grippy to call, but alas no call, when I dial my answerphone I discover they had left a message saying the tyres were not available on Tuesday at 3.29 pm and as I was working (I drive for a living) obviously I cannot answer the phone.
No email has been sent to explain this and as this is an internet booking service and email confirmation why could this not have been done ?
I rang after lunch on Wednesday to cancel and a very nice man was able to help me and then explain that the tyres were not available and process my refund which it says will be credtied to my account in a few days, thankyou.
Why are you charging up front for goods that are not available? I paid for them on a live booking system.
Off to the local garage tomorrow, may pay a bit more but I can pay when the tyres have been fitted to my satisfaction, what a waste of time and effort grrrr....
Called me before arriving and no fuss tyre changes - wonderful service.
Peter was so friendly, polite and professional. I was kept up to date with the expected time of arrival and even over the phone he came across as friendly so I was at ease before he even arrived.
He was thorough and clearly knowledgable but without being patronising in any way.
I can not recommend him highly enough - he's an asset to Grippy
Anyone wondering whether to use a service like this need not have any doubts, brilliant price, convenient, and if all the staff are like Peter then you won't be disappointed
I ordered a tyre and the driver should have arrived yesterday (Wednesday) but he was 4 hours late on his schedule.
I arranged with the office for Today to be sorted for 14 30 when the driver called me saying that he was coming at 15 00!
So we arranged for 18;00 and he called me at 17 25 to tell me that he would be arriving about 17 50 and 18 00.
At 18 15 I called to ask him where he was and he told me that was being held in the traffic and he would be on the place in 10 minutes!
After 20 minutes I called the office to inquire where the driver was and after 2 minutes the driver called me asking me why I called the office and calling me "boss".
At the end he came at 19;00.
I do not think I ll use them again.
Cheaper than your local tyre fitter and no stress. Great concept and seems like friendly competent people.
Great idea and overall excellent service once the Tyre fitter arrived but was let down over the weekend due to three changes in the time slot originally arranged via web site .
Slightly bad luck as we have been enjoying a heat wave so not being able to get out while awaiting fitters arrival only compounded the situation. But other than this they have competitive prices and good service will definitely use Grippy again !
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