I purichased two groupons totalling £478 for a friend and myself in February this year. When I rang weekender breaks to redeem my vouchers the rep tried to make me pay a further £100 for the deal which I refused. Due to work commitments I was unable to contact the company and was under the impression (stated on groupon voucher) that my voucher was valid until 14th July this year. I contacted the company this week to book my holiday and was told the voucher had now expired. I contacted Groupon as was told the same thing. Groupon have taken my money and refuse to do anything about it. In fact their representative Steve was extremely rude and unhelpful on the phone and refused to let me speak to a supervisor. I would advise people NOT to waste your money on Groupon there are lots of other companies out there who will give you a good deal. I will NEVER use them again and will be advising all of my friends of what happened.
I bought and paid for a voucher for a peppermill, which I was unable to redeem as I was taken in to hospital.
Groupon refused to refund and the company explained that they had not received the money - Groupon still had it. Quite why they wouldn't just offer some decent customer service and offer me a refund (it's only £12!), I have no idea!
Just seems shocking to me that they can keep my money when it is clear I did not use the voucher.... Reckon they can line their pockets quite nicely with this....
I also bought a bracelet which took 8 months and CONSTANT chasing to receive. Every time, I had to explain the situation again. Very frustrating. Then, when it arrived, it was a horrible, cheap copy!
Never, ever again
UPDATE: I DID email as requested below - UTTER WASTE OF TIME! Response (complete with grammatical error) as below:
"If you were you experiencing difficulty using your voucher, you should of contacted us during the validity period, for us to assist you. As this voucher has now expired, it can't be redeemed, or refunded."
Sorry Groupon - you were NOT the main concern on my mind as I lay in a hospital bed.... Heartless, pointless and useless
Sophie Jones found this review useful
I bought 4 voucher from groupon for adventureous ride for company call adventure.
They never have got date of flying within voucher validity period.
I called groupon and they denied to issue refund.
Since then I lost £100 without having anything.
Sophie Jones found this review useful
I would not advise ANYONE to use this company - their Customer Service is not a service it's totally unacceptable.
My daughter purchased some vouchers which she was unable to use following an accident. She explained this to Groupon who refunded her money in the form of credit vouchers. Because she then suffered severe complcations to her health she didn't realise that the credit had an expiry date.
Having now almost fully recovered she thought she would treat herself to a day out using the credit she had (over £100.00 incidentally) hoever, when she came to use it and logged ito her account she discovered that ot had "expired". Thinking that there had been a mistake she emailed the Customer Service department asking them to reinstate the missing money. Only to be met by a refusal. Further emails have been summarily dismissed, even though she explained the circumstances.
Groupon are an unfeeling, uncaring bunch who do not put their customers first and use their terms and conditions as a way to steal unsuspecting customer's money. AVOID. AVOID. AVOID.
Me and my wife bough some shoes via Groupon from James Russell, one pair they sent were faulty and the other completely the wrong size, we tried to call them but no one answered so we retuned them using their returns label.
This cost us £20 which they will not agree to refund us,
This their response
" we are unable to refund you the postage fees which you incurred. Please be aware there is more than one option to contact us if you were unable to reach us on the number we provide"
If your not meant to use them why put returns labels in the packages you ship?
Groupons response was "We're not the supplier"
Sophie Jones found this review useful
I purchased a Groupon offer and spent the whole of the day trying to order the product. The merchants website (Healthpharm) was down or not working properly. Finally at 10:50 pm I managed to order the item. A week later I noticed a refund to my bank account with no notification from Groupon as to why. Rang Groupon no satisfactory explanation as to why the merchant would not honour the purchase. A complete waste of time.
Bought a slow cooker in January, paid for it by Paypal and i thought that was it, never received the item and forgot about it until l saw they had taken my money out of the bank, l got in touch with Groupon who told me l had to redeem my voucher with James Russell l didn't know how to do this so l was sent back and forth by e-mail giving them codes and different numbers until in the end l said no more l would take it further, got in touch with Paypal but my 45 days were up so l couldn't claim, that's why they had me doing all the e-mailing wasting my time until the 45 days was up. Going back to Groupon they told me no refund and no item, l can't believe they can do this, it's daylight robbery, l know it was probably my fault for not redeeming the voucher but l had never bought from them before and when l got my receipt from Paypal thought that was all l had to do. A nice way to get money isn't it? I intend to report them to Trading Standards they shouldn't be allowed to get away with the things they are doing,
Never had a problem with them. They have always delivered for me and on one occasion I notified Groupon that the business didn't want my business and they refunded my account straight away. Don't understand other people's problems. You need to have read the small print as with any agreement you sign up for. Just make sure you use the groupon voucher in time before the expiry date. Simples!
I purchased a voucher and with about 2 weeks till it expired I booked at the restaurant. I then got called away abroad with work and was unable to go so I cancelled my booking with the restaurant.
Upon my return I rang groupon, not for a refund just a credit on my groupon account and was met with a big NO.
I explained the situation to them but they had an inflexible tough luck approach and said they couldnt refund. More like WOULDN'T
So right now someone is dining out on MY money, its probably one of the rich owners of Groupon.
All it took was a simple refund to my Groupon account and I would have been happy and would have continued to spend with them and probably writing good reviews.
As it is I will NEVER use them again and writing bad reviews.
A very strange way to treat customers.
As per Groupons response below I have submitted my response to Groupon and we all await the reply.
I shall update you with the response from Groupon in due course.
*******FURTHER UPDATE******* See Groupon response below.
Many thanks for your email and I'm very sorry to hear you were unable to use your voucher for Lalon Restaurant on this occasion.
As my colleague stated, it is our refund policy that we are not able to process refunds for expired vouchers. However, due to the circumstances, on this occasion only I've just cancelled this order and have requested that £28.00 Groupon credit be put on your account.
The credit is available in 10 working days and is valid for 12 months. You can see your available credit in the "My Credits" drop down found by clicking "My Account" on the top right hand side of the screen once logged in. Make sure you tick "Use Your Credit" when checking out to use your Groupon credit.
For future reference, if you ever have an issue with a Groupon, we’ll be happy to help, but it’s always best if you let us know about the issue within the validity period.
If there is anything else I can help you with, please let me know, and have a great weekend.
To me this is now fair enough but why did I have to have this "war" with them over basic customer service issues? But fair enough groupon, you got there in the end, its now 5 stars from me.....
Paul Smith found this review useful
We booked a holiday through Groupon for our anniversary only to find out at the check in that the company Groupon used to make payments came up as "Fraudulent" and we were refused to board the plane! Groupon then refused to compensate use for their error and even accept any responsibility - it took use almost a month to get our money back. I WILL NEVER USE THEM AGAIN!!
Brought a voucher off Group- on for the beauty and therapy shop in Nottingham
my appointment was cancelled 3 weeks in a row when I asked to speak to the manager I was told the manager Is not In I got a text message 5 minutes later from the manager saying they have no staff we sorry so I rang them back to sort it out and they did not answer I then contacted Group on for my money back to be told the voucher has been cashed in we will have to have a investigation I was told 4 days later you can have a full refund then i heard nothing from them again for a week of chasing them i was told please allow 10 days for a refund. I don't use group on a lot i'm glad i did not order a wedding package i'm making sure my mum does not either saved in the long run My advise don't bother
I have ordered many things from Groupon but they say the only test of a company is when something goes wrong...
I ordered a RC car and awaited its delivery.
When I chased Groupon I was told the item had been signed for.
Supposedly a neighbour received the parcel but when I've spoken to them no one knows anything about it.... the Royal mail signature is indecipherable and doesn't even state which neighbour took it.
I asked for another item and was told no essentially, not their problem
Amazon don't treat their customers like this - I guess that is why Groupon is destined to fail rather than prosper. CUSTOMER matters.
Paul Smith found this review useful
Personally I love Groupon and have nothing but good words to say about them, in the couple of instances where I've had a complaint they've dealt with it really quickly, giving me a refund or credited my account then and there over the phone.
I think like any online service, there are great deals to be had and deals you feel you've been done over by (bit like Ebay really) but generally I'm always happy with what I purchase and with Groupons conduct. From manicures, massages, rice cookers, cooking courses and perfume - I've luckily never had any problems with the process and will gladly continue to buy from them.
I purchased a Groupon voucher the merchant wouldn't accept the code ,
I complained to Groupon got an unsatisfactory response , sorry nothing we can do ,
not prepared to refund you at all ,
there is a name for taking money with out supplying the goods,
and then reminded them that further to my complaint may I point out that you are in breech of your terms and conditions
For the first 15 days after you purchase your Voucher, your Voucher can be redeemed either with the merchant who is supplying the underlying products or services
or with Groupon Shop. If you decide to redeem your Voucher with Groupon Shop for Groupon Shop Goods, you may do so up to the amount of the Voucher
purchase price. Please see the Groupon UK Terms and Conditions for more information or visit Groupon Shop's website at www.groupon-shop.co.uk.
Right to cancel: Once we send you the Groupon, you may cancel the transaction at any time within 7 working days from the day after the day that you receive the
Groupon (where a working day is any day that is not a Saturday, Sunday or public holiday). If you do want to cancel, you must do so by sending us an email to tell us
you are cancelling to: support(at)groupon.co.uk or writing to us - in each case, always provided of course that you have not yet redeemed the Voucher. Groupon UK,
1 Swan Lane, London, EC4R 3TN.
Please note the the validity of the voucher sold to me was for 7 days ,
I am still awaiting a response ,
I would not recomend this company to any one at all
I bought a voucher for a coffee machine. After a couple of months it stopped working.
Went to the manufacturers who directed me to the seller. Seller ignored me. Contacted Groupon who said they would contact seller for a returns authorisation after which I would get a refund, but that it would be a minimum of ten working days before I would hear anything from the seller. After this period, having heard nothing, I contacted Groupon again. This time they agreed to a refund and indeed repaid me.
So far so good, except that I was still £5.99 short for the postage. I asked the seller for my money. no reply, I asked Groupon to ask the seller on my behalf. In fact I had to ask three times before they would even answer my question, and the answer was no, they would not ask the seller to refund me.. So several emails later both to Groupon and the Seller and I'm still short of the postage.
Not a lot I know but I don't see why I should stand the loss. Groupon should be ashamed of themselves. I won't be using them again.
Bought a Night-Time and Low Light Photography Course for 19£ from Sapphire Studio Reading. Tired of reaching that Business to get an appointment, and then realised that business is closed. and when i contacted Groupon customer care people said coupon is expired we can't do anything. buzzzzzzzzzzzzzzzzz 19£ gone in water.
Bough 9.98£ Voucher for 8 Months lovefilm instance movie watch , Used that groupon code while registering in lovefilm.
After 2 months realized that Lovefilm charging me 4.99£/month .
Called Lovefilm and then they said, we have not received your groupon code and hence post completing one month free we started charging you and then they said why can't you contact Groupon.
Contacted Groupon and then they said your voucher expired and we can't do anything.
Buzzzz 9.98£ gone with the wind.
Overall Groupon really sucks and they are fooling people.
Its not even worth for a single star also.
I purchased a Groupon last year for a weekend retreat as a gift for my mother and I. When we arrived we were appalled to find that you were forced to engage in all aspects of the weekend whether you liked it or not, for example group meditation when we preferred to take a prayer walk. Also they refused to allow us any private time. It was almost cultish.
In addition their was serious health and safety concerns with exposed electrics in the treatment rooms, which were not at all private. We were forced to take treatments together with people that we didn't know, and up until after 11pm at night! Needless to say we left after the first night and booked ourselves into a hotel up the road. We tried to speak to the owner before we left but she was dismissive.
When we returned home we contacted Groupon and they agreed to provide us with a full refund if we would accept a credit note on the account or the offer of a full investigation if we wanted a cash refund, which would take a little longer. As a regular Groupon user I was happy to take the credit note.
I would have given them 5 stars, except it did take several weeks for the refund to be processed and for some reason it came in small instalments into my account. But otherwise I was very happy with the way they dealt with it.
I tried giving no stars but it won't let me - that's all they deserve....they've given me the worst customer service I've ever experienced. I ordered a pair of touch screen gloves through Groupon on 11th Nov from Roolyn (who have been as dismal in terms of customer service – or lack of it).and received an email back from Roolyn saying that my order was confirmed and they'd e-mail me to get my full address.
It's now 30th December and nothing. I've emailed Roolyn regularly and tried phoning them – number on website discountinued – and been completely ignored !. I’ve taken my complaint to Groupon therefore at least 7-8 times and they've been equally as useless - they've come back to me three times saying they cannot find the order DESPITE me giving them the email from Roolyn with order number and last 4 digits of credit card and when the £5 was taken out of my account. I’m now missing £5 and no gloves.
Groupon have been absolutely hopeless in this matter and now completely ignore me so, if you want to gamble on losing your money then use them. I never will again as their service is just as appalling - and, no, I'm not going to ring you, Groupon, at £1.53 a minute !! You obviously want to avoid customers with complaints which is what you've done with me. So...use KGBdeals, Dealcloud or others but avoid Groupon !!
Rock Chic Sar found this review useful
I'm sick of Groupon. It seems they are now scraping the barrel to get companies to sign up to offer a deal. I have purchased several deals in the past. O Spa never delivered, Groupon didn't want to know and refused to refund. Other beauty deals reasonable but staff moan about how badly Groupon treats them so you end up feeling bad for them and giving a huge tip so no discount there then, restaurants - hit & miss, usually struggling businesses trying to drum up business and when you get your meal you know why. Now it seems to be only Indian restaurants offering deals. My biggest gripe is when a company fails to honour Groupon don't want to know. I find now that many of the deals and available cheaper on Amazon, Ebay or online. I've also used KGB deals, no problems getting customer support or refunds with them.
We have written a complaint on Groupon's UK page after being fobbed off as nothing to do with them. This con has cost us just shy of £500!
Hi Groupon. We are deeply disappointed in the way you have handled our complaint about KPX Travel/iflyholidays Post (ticket #3489044). We reported that they booked a holiday for us that we had not agreed along with insulting us when we asked for clarification on the deal followed by hanging up on us and processing our card details without consent. The operator also lied to us about a supposed luggage upgrade to our hand luggage (5kg to 10kg) and we have recently discovered this is not possible (another lie the operator told us to get another £78). We got the response from you recently that you spoke to KPX Travel and they said we had confirmed the details and as the vouchers had been processed (again without our consent) you have no further involvement. I am a regular user of Groupon as you can see from my account but will not buy anything again after this bad experience and will be advising others NOT to buy any travel/holidays as this one is a con. (please also note that the hotel has not been booked for the dates we have been told)!
I have bought several vouchers via Groupon and all has been fine except for three car reversing sensors. Fitted one and it was useless so I tried to advise the dealer who supplied them. No response so I emailed Groupon customer service and received reply almost at once.
After following their advice regarding the dealer I still got nowhere so Groupon said they would contact the dealer for me. Still no dealer response so Groupon offered to pay my refund in full and said they would look into the dealership issue.
My experience of Groupon customer service was first class...extremely quick and they took responsibility by offering me the refund.
I have no hesitation in using Groupon based on this experience.
I purchased a voucher from groupon for 6 treatments of IPL costing approx £129. however after my first treatment, the beauticians were clearly RIPPING ME OFF by placing restrictions on the treatment areas just so i would buy extra treatments for those areas they should be doing with the voucher i purchased. after my 1 AND ONLY TREATMENT i contacted groupon and requested a refund of my voucher. They told me to contact the beauticians to request refund although i had tried that by emailing and leaving them messages, which they did not respond to. groupon agreed to contact the beauticians on my behalf and over a week later told me i could not get a refund as this had to be approved by the beauticians!! groupon offered me £10 voucher instead!!! i was INSULTED, OFFENDED, and DISMAYED by GROUPON'S decision. they expected the beauticians to agree they were ripping me off, for me to get a refund, which is LUDICROUS and ABSURD. Groupon are quite happy to take your money and to affiliate themselves with businesses that are UNSCRUPULOUS, AND UNPROFESSIONAL. poor service costs me £129.00 but costs groupon only £10!!
DO NOT BUY VOUCHERS FROM GROUPON. THEY USE CROOKED, DECEITFUL DODGY BUSINESS LEAVING CUSTOMERS AT THEIR MERCY.
I bought a pair of shoes at a remarkable discount. Received the shoes, didn't fit.
Now as anyone will know who shops online, the usual procedure is that you let the company know the shoes didn't fit, and they come and collect them whilst delivering another pair. I had no clue how to get a refund with Groupon, so I contacted them and a week or so later I got an email requesting details and to reply back to email@example.com (or something like that) and then a week later I was informed I had sent it to the U.S groupon (even though I DID send it to the UK) so I emailed the UK again.
After a lot of timely and annoying back-and-fro I eventually got the info I needed to contact the vendor. The vendor then informed me that I would be charged to send my shoes back as the postage would be at my own expense.
This was about 5 weeks after receiving my shoes and to avoid hassle I never returned them. Groupon need to make sure they have the vendors refund policy clearly stated on GROUPONS website, and have a more efficient help system.
I am very dissapointed and will never buy from them again in fear of not liking the product. The good deals are countered by the rubbish service. BEWARE.
I've been a customer for several years and never had any problems redeeming my vouchers or getting a credit if I wasn't able to use the voucher in time or for some other reason. Saved myself hundreds of pounds and experienced new things and places to boot.
have saved SO much money buying Groupon Deals. Bought at least 50 over the last couple of years. Make sure you adjust the settings for your personal preference of offer, PLUS how often you would prefer to receive offers or you will be emailed all offers available.
I use Groupon a lot, and have no complaints. I save a fortune when going to the hairdresser, and I must admit, I thought I might be treated as second class due to the Groupon coupon, but found just the opposite.
However, one hairdresser was constantly being interrupted with phone calls from irate ladies, who could not make an appointment before their coupon expired, due to the salon being fully booked. This was not Groupon's fault, and not the hairdresser's fault, but that of the customers, who had bought the coupons, and kept them for too long before making an appointment. My advice, to save disappointment, is to make the appointment as soon as possible after purchase.
I've been using Groupon for well over a year now and have only ever had a good experience with them.
I've bought several Groupon vouchers for many services.
Now, some of the services aren't as I hoped they would be, however that wasn't Groupon's fault! But rather the service provider.
I have a feeling that people writing negative reviews have issues with the service providers, rather than Groupon.
I know that many people complain they can't book a particular service as the company only accepts x-amount of Groupon coupon users per day/week/month.
But in my opinion that is the service provider's fault and mismanagement, rather than Groupon.
Anyway, back to Groupon.
A few months ago I was hospitalised and many of my Groupon vouchers expired before I could use them.
When I contacted customer services to explain, I was immediately offered a full refund on any that had not yet expired - or credit to my account for those that had.
My overall experience with using Groupon vouchers have been flawless. And on that basis, I'll happily recommend them.
My advice is, research the service provider you're buying a voucher for. If there is no existing feedback on the company, approach with caution and know that you're taking a chance on your purchase.
I was previously unaware of the Groupon concept and the discounts and value that was available with them in the marketplace. How long have I been missing out? The range and scope of deals available is immense and I find myself checking the Groupon website with alarming reguarlity (to the detroment of my work...thanks Groupon). I have only positive things to say of the high level of customer care and attention I recieved; Recommend to all.
Would have given Zero stars if it would let me. They leech off the backs of business and take all the profit for themselves! They encourage buisness to offer rediculuos discounts of which they take half and run the business into the ground! Shame on you Groupon!!
You know the measure of a company when something goes wrong with an order, they where let down by one of the company deals. Groupon contacted me straight away and offered me my money back or they would try and source a replacement. I went for the replacmet and Good enough the replacement was here within days. Well done to everyone at Groupon had some fantatic deals. Keep up the good work.
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