Groupon UK reviewed by

London, GB

2 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Full refund given after awful retreat experience

I purchased a Groupon last year for a weekend retreat as a gift for my mother and I. When we arrived we were appalled to find that you were forced to engage in all aspects of the weekend whether you liked it or not, for example group meditation when we preferred to take a prayer walk. Also they refused to allow us any private time. It was almost cultish.

In addition their was serious health and safety concerns with exposed electrics in the treatment rooms, which were not at all private. We were forced to take treatments together with people that we didn't know, and up until after 11pm at night! Needless to say we left after the first night and booked ourselves into a hotel up the road. We tried to speak to the owner before we left but she was dismissive.

When we returned home we contacted Groupon and they agreed to provide us with a full refund if we would accept a credit note on the account or the offer of a full investigation if we wanted a cash refund, which would take a little longer. As a regular Groupon user I was happy to take the credit note.

I would have given them 5 stars, except it did take several weeks for the refund to be processed and for some reason it came in small instalments into my account. But otherwise I was very happy with the way they dealt with it.
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