I bought a voucher for a coffee machine. After a couple of months it stopped working.
Went to the manufacturers who directed me to the seller. Seller ignored me. Contacted Groupon who said they would contact seller for a returns authorisation after which I would get a refund, but that it would be a minimum of ten working days before I would hear anything from the seller. After this period, having heard nothing, I contacted Groupon again. This time they agreed to a refund and indeed repaid me.
So far so good, except that I was still £5.99 short for the postage. I asked the seller for my money. no reply, I asked Groupon to ask the seller on my behalf. In fact I had to ask three times before they would even answer my question, and the answer was no, they would not ask the seller to refund me.. So several emails later both to Groupon and the Seller and I'm still short of the postage.
Not a lot I know but I don't see why I should stand the loss. Groupon should be ashamed of themselves. I won't be using them again.
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