Hi Laura, thank you for your comment and we would like to help. If you could provide us with any ticket numbers from emails to us, we will be able to review the emails that you were sent and work on finding a resolution you are happy with. The ticket number can be found in the subject box of the automated email from us. It is usually 7 digits long and with this we are able to find all your email history and look into your Groupon account. Please write "Trustpilot" into the subject box and email us using your Groupon registered email address to firstname.lastname@example.org, we will then be able to help you as a matter of priority. Thank you, Groupon UK.