Groupon UK reviewed by

5 Reviews

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Purchased offer money refunded without any notification

I purchased a Groupon offer and spent the whole of the day trying to order the product. The merchants website (Healthpharm) was down or not working properly. Finally at 10:50 pm I managed to order the item. A week later I noticed a refund to my bank account with no notification from Groupon as to why. Rang Groupon no satisfactory explanation as to why the merchant would not honour the purchase. A complete waste of time.
    Groupon UK
    TrustScore 1.9 / 10
    423 Reviews

    Reply from Groupon UK

    Hello Jeff, we are sorry to hear that this Groupon did not arrive and we would like to have the opportunity to provide you with further information as to why. Please send all the details to sm.support@groupon.co.uk and write "Trustpilot" in the subject box. One of our customer service reps will be happy to explain further why this Groupon was not available. We also advise sometimes checking your junk mail as we find that when we send bulk email updates they can sometimes end up here. Once again we are very sorry this happened and we are happy to provide a detail response for you. Thank you, Groupon UK.
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