I bought and paid for a voucher for a peppermill, which I was unable to redeem as I was taken in to hospital.
Groupon refused to refund and the company explained that they had not received the money - Groupon still had it. Quite why they wouldn't just offer some decent customer service and offer me a refund (it's only £12!), I have no idea!
Just seems shocking to me that they can keep my money when it is clear I did not use the voucher.... Reckon they can line their pockets quite nicely with this....
I also bought a bracelet which took 8 months and CONSTANT chasing to receive. Every time, I had to explain the situation again. Very frustrating. Then, when it arrived, it was a horrible, cheap copy!
Never, ever again
UPDATE: I DID email as requested below - UTTER WASTE OF TIME! Response (complete with grammatical error) as below:
"If you were you experiencing difficulty using your voucher, you should of contacted us during the validity period, for us to assist you. As this voucher has now expired, it can't be redeemed, or refunded."
Sorry Groupon - you were NOT the main concern on my mind as I lay in a hospital bed.... Heartless, pointless and useless
Hi Debbie, we are very sorry to hear you have not had a good experience with our customer service and we would like to help. Please send all the details of the Groupon voucher to email@example.com and put 'Trustpilot' into the subject line. We will ask a senior customer service rep to look into your account again and work on finding a resolution for you. Thank you, Groupon UK.