Each item I have bought through this site it has broken within the first week of using. I have no issue with customer service of either Groupon or the related companies however it is clear to me that poor quality goods are advertised rather than the high quality 'expensive' goods people believe they are getting a good deal on. Obviously the companies can't sell these goods without massive discounts. I have now deleted my account!
Having used groupon several times I have yet to experience any problems with goods or customer service, from jewellery to toys, gadgets you name it I have been happy. On the one occasion when an item never arrived,I emailed customer service, received a swift response and a refund into my account within a few days. Will continue to use.
I bought a voucher for a bed frame and returned the voucher next day. I called numerious times and the customer service was hard to go through. They did not have a record to proof I had returned the voucher. It is already over 2 months now and I still did not receive the refund. I suggest people do not use this website. It is very unreliable and inefficient. Probably it is a scam. If anyone know how to take legal action, please let me know. Ths
Can anyone tell me when Poole, Doncaster, Welwyn Garden City and Woking became part of London???
I brought a couple of meal vouchers from a Groupon London deals email
Only to find tucked away after purchase in the small print it's for Poole!!
I feel I was mis-sold and deceived into thinking that as the deal was in a London South email the deal would be as well.
I have phoned groupon twice and eventually got through both times after about 10-15 minutes, the first time the lady even said they have had a lot of calls about this, the second call the guy said he would look into it.
I did get an email basically saying tough they did suggest I give it to someone who lives in that area! how kind of them!
It's the principal more than the money so I'm off to email OFT
Ordered a christmas present off here which I returned the next day as it was clearly not worth the price stated and now im having a nightmare trying to get my money back off them! Customer services answer questions you havent asked and none of the actual ones you ask them! After a month of constantly contacting them they then ask for proof of postage which i already sent to them! They have no tracking on their "free" returns and it seems to me the reason for this is so they can pretend its not been received and rip you off. Absolutely disgusted with how they treat you and i will be taking legal action!
Bought a christmas present for my girlfriend. Didnt arrive at all. Tried to ring 4 times, each time waited more than 20 minutes. Got told that the item was returned to sender and i will now have to wait 30 days for a refund and will receive no product. Now do not have the money to buy any more presents and refund will be after christmas. Will be contacting my bank to try and get the refund sorted quicker and if not ill be going to claims court. Disgraceful. DO NOT USE GROUPON!!!
I have used Groupon on several occasions for low value items and everything has arrived on time and in perfect condition. I then ordered a very expensive watch which was to be shipped from Germany but only read the reviews on this site once the order was confirmed. I must admit I was very concerned. The tracking no they gave me was invalid so I contacted customer services via email expecting a long delay before they replied if at all, however I was wrong and they got back to me within a view hours. They provided me with a new tracking no and then I confirmed that the watch would be with me the following day. It arrived from Germany very well packaged and the product itself is quite outstanding. It is obviously the genuine article, the manufacturer's box is stunning on its own and the watch is way beyond my expectations. I cannot wait for my husband to open it on Christmas Day. There are so many negative views on this company I felt it only fair to write about my very good experiences with Groupon.
Phone Ticket-complaint (request #4886157 Don't book a hotel with Groupon. I spent over £400 on a hotel break in Paris. I contacted the hotel to book a room for two nights on the 27th of December 2013. The hotel said there was a vacancy but refused to honour the voucher. I pointed out that the date I had asked for was not a date excluded by the voucher. They just said they would not accept the booking. I contacted Groupon, asked for my money back and said I wanted to make a complaint about the hotel. I was promised that the person investigating the complaint would be in touch. Groupon refused to refund my money and said " all deals are subject to availability". Although I told them that the hotel did have availability just would not honour the voucher, they said that the hotel had a limit on how many Groupon voucher holders they could take at any one time. I asked them where that was written in the terms and conditions and they refused to answer the question. Just said they would give me a credit but not a refund. If the hotel did have this policy then it should have been in the Groupon deal T & C's. Whatever you do don't book a hotel break with Groupon, the hotel and pick and choose what dates to accept you (maybe never) and cite the excuse that they are full of Groupon voucher holders. The Customer Service manager was Neil S
oredered a watch off of groupon, waited 3 weeks even though it says it will be delivered in 5 days, nothing, contacted groupon, was told to wait another week, joke!! waited a week still nothing, 4 times iv emailed them 4 times iv been fobbed off, complete utter joke of a company, its the its not our fault, so im ment to lose my money, no dont think so, next step small claims court, will never use them again...
I bought 2 silver necklaces for my daughters. One turned up and was bent! The silver was so flimsy that the necklace had obviously bent in transit. I phoned Groupon straightaway and was told to email the company, Sivercraft Design. I emailed the company (a UK email address) and got a response from, I believe, Poland. Basically, they would replace but not refund. I telephoned Groupon to explain that my issue was about the quality of the silver and said that a replacement would still be of a poor quality. Groupon informed me that they vetted all suppliers and that no one else had complained! REALLY!?! As a token of goodwill they offered me a £5 voucher. I offered to send them the necklaces to look at the quality but they said they were a voucher company and did not wish to see the goods. So customer service at Groupon is pure lip service - they have your money and they do not care about the product.
I am now left with 2 necklaces that I do not believe are fit for purpose. I will not be giving them to my daughters as I do not believe that they are safe. I will never do business with Groupon again and say to anyone interested in listening, BEWARE WHAT YOU BUY WITH THIS COMPANY. The only word I can use is UNSCRUPULOUS!
I bought a set of 50 led solar lights, and when received they were faulty. I contacted them straight away, by recorded delivery. I wanted an exchange of which I was told wasnt possible as they would only be able to refund. I contacted them a few times to ask about the refund to be told they hadnt received back yet. I got my tracking number and the goods and been signed for a week and a half previously. I told the girl on the phone I had emailed a link with the signature and she very patronisingly told me she couldnt open the link properly !! I then suggested I fax it to her, and she said she never had a fax number to send it to. She then told me I needed to send her a proof of postage!! How do I do this with no fax to send it to???? She then informed me that she needed confirmation from the warehouse on the return before she could do a refund. They have had the goods for a week and a half already and not confirmed it!!!!! My frustration got so much that I told them not to bother refunding me as I never had the patience any longer to chase them for £7.99. I most certainly will not be buying goods from them again!!! Far far too much hassle!!!!
We had worked with Groupon on and off for 3 years and to start with even though we were paying a lot for the advertising we got quite good expose so we just ignored the cost but as time has gone on, the service they provide has got worst we have had to wait weeks to get paid and this after they have had the money from our clients weeks if not months before hand , no business provides a service and then should have to wait weeks to get paid and then only after threatening legal action do we get paid.
And to add insult in injury there staff seem to think they can tell us what we should or shouldn't do and expect us to work for free,why they reap the rewards. We own our business and paid them for advertising that is all. When we dared to argue about what service we should offer they will argue with us and push us to keep lowering the price groupon are only interested in them selves not the partners and not the customers and the service they provide is disgusting. They seem to forget that without the businesses working with them and the customers buying the goods and services there would be no groupon they should try remembering that.
I ordered a mixer from Groupon earlier in the month which duly arrived and was good. A week later I received an email to say the mixer was being delivered. I quickly emailed back to say this was a mistake. However it seems to take this company several days to reply to emails and a courier tried to deliver a second mixer which I refused to accept. I then found that two payments of £150 had been taken by Groupon from my account. After numerous emails from them stating that I need to provide 'proof of postage' I am no nearer gaining my refund on their mistake! I shall never deal with Groupon again and I will make sure I tell as many people as possible about the unreliability of this company to add insult to injury I now find that the said mixer is available, at Robert Dyas, for £50 less anyway!
I received a faulty item from a seller that Groupon used. It took 2 months for them to give me a refund for the product with me emailing them every day.
Groupon would not always reply and update me on the situation so thats why I had to email every day.
The company that I received the faulty product from was "www.supavalue.biz" and they would not respond to me or Groupon. Groupon took 2 months to tell me this.
The first thing Groupon asked me todo was send the item back to www.supavalue.biz.
After doing this at my expense when i finally got a refund Groupon told me that they would not refund the postage cost. They told me to take this up with www.supavalue.biz which they knew would be impossible as they were not even able to get hold of them.
I have now vowed never to use Groupon again as i never want to go through the hassle of their ridiculous returns process.
They are one of the worst companies I have used online.
Firstly, I have bought a few things from Groupon which were all fine, until I had to call them about one of the merchants.
I bought a voucher for some tickets to a murder mystery event on a particular date. The instructions say you must confirm your booking with merchant a minimum of a week prior to the event, however it is impossible to reach the merchant as they never answer or return calls left on their machine and their email addresses don't work. I reported this to Groupon and they said it will take 10 working days for them to investigate at which point I must call them back for the result as they will not call me. About a week later I got an email from groupon saying they need my email address and phone number to pass to the merchant which I provided (obviously they already have this and could surely have asked for permission to share details when the complaint was raised).
I waited another 10 days or so and called their call centre again and they said that it had been passed only 2 working days ago to customer care who would need another 10 working days to investigate! I complained as this would take us beyond the date that the event was taking place, the agent I spoke to was unhelpful and a bit rude and said I either wait or have groupon vouchers - I actually just wanted to go to the event so I said should I go or not as we don't know if it is tracking place but the agent just said she could not advise and that the voucher did not expire for a few months - how could this be when the event was in less than 2 weeks? I asked for a manager who was a lot more pleasant and said he understood and he would raise the issue again and explain that I need an answer in less than 10 working days as it is urgent, he also offered to credit me£10 as a gesture. This entire conversation took over 40 minutes on the phone.
The very next day I received an email from groupon saying as they haven't heard from me they will be closing my enquiry! I could not believe it, I replied saying I had spent over 40 minutes on the phone only yesterday and it was ridiculous as I was promised this would be dealt with not closed, I requested someone call me to discuss it, but it has been 4 days now and I have not heard anything - even though they advertise emails will be replied to within 24 hours.
Basically I've been waiting almost a month and am no further forward, I don't know if I should turn up for the event or not. Clearly groupon's processes are poorly organised and not customer friendly.
It appears that if the merchant is good groupon is fine to buy from, but if you have a problem don't expect groupon to help!