Worst company ever. I paid for a coffee maker and groupon were happy enough to take my money however I waited a month to get it and it didn't appear so after countless emails back and forth I was told that they would not refund me the money even though they had not placed my order. I will never use this company ever again. BEWARE OF THEIR SNIDE TACTICS. Because they are a middle man they can get away with not giving you the money back !!!
I purchased a getaway break through Groupon, only after booking and paying did I realise it was actually cheaper to book directly with the company as they had offers on.
I contacted Groupon via the phone, spoke to a gentleman who refunded my money right there and then, took around 3 minutes to sort put my issue! So overall I have no complaints, I would always recommend calling a company to resolve issues as e-mails tend to be a waste of time with big companies.
I ordered an ottoman bed through Groupon that was sold through their sister company Groupon Goods Global GmbH. Two large boxes arrived, marked 1 of 2 and 2 of 2 which I unpacked ready to assemble the various parts. It was only at that point that I realised that most of the parts were missing. Groupon's responses are shocking. They will point-blank not even consider trying to track the missing boxes, or to send replacement boxes or to resend the whole order. They will also not issue any refund until I re-pack all the parts in boxes and send them back. So I need to take another day off work to wait for the couriers. And I need to go out and buy packing tape and spend a couple of hours re-packing everything. At the end of which I will be out of pocket and have no bed. Groupon do not appear to care at all about customer service. They couldn't have been less helpful. Be warned - don't buy anything sold by Groupon Goods Global GmbH!
Groupon sent me a £10 discount token. Great stuff, I thought, and purchased a Steam Generator Iron priced at £35.99 and tried to use the token. No luck. My Paypal account was debited by the full £35.99. I contact Customer Services and was told by email (Shapna R) that their had been a glitch with the £10 token and if I reordered the iron the would ensure it was taken off the reorder. Then then they would cancel my original order. Having done as instructed I checked Paypal to find I had once again been charged the full price. Back to Customer Services (Shapna R) who confirmed that I had indeed purchased 2 irons at the full price. That was the last I heard from Customer Services, in spite of half a dozen emails to them asking what's going on. THEY JUST DON'T REPLY - AARG!!! So now I am the reluctant owner of 2 irons at a total cost of £71.98, when all I wanted was one iron at the £10 off price of £25.99. Incidentally I did try phoning but that just resulted in being taken round in circles and no personal contact with anyone. I WOULD NOT RECOMMEND THIS COMPANY. Their Customer Services are friendly enough until a problem rears its head and then - NOTHING.
I can totally sympathise with the previous negative reviews. I have ordered a few various products via Groupon with similar experiences. One product never arrived, one arrived damaged (thanks chiefly to Hermes - avoid them too) and I currently await another which has gone missing in action, though Groupon insist it has been despatched. I'm not a glutton for punishment: all these orders were made around the same time, but I would never use Groupon again. The predictable responses given by their customer services team at the end of some of these reviews mirror those I have had ... "Sincere apologies, we will look into this for you...." etc ... Their patronising replies are made without any genuine sincerity, substance or intent to resolve your problems. And despite my repeated requests, they have not provided any contact details for a senior member of staff at Groupon, or at Photo Direct - one of the faceless and shady companies they use to sell electrical goods. They also gave me a fictitious tracking number which Royal Mail confirmed did not exist. The most recent email I received from Groupon was to declare that it will take a MINIMUM OF TEN WORKING DAYS to receive a response from the supplier (Photo Direct) with a decision as to whether or not they will authorise a refund on the item I haven't received. Only then will Groupon deal with any refund request. You couldn't make it up. Never heard such nonsense in my life. This contravenes both the Distance Selling Regulations and The Sale of Goods Act. I appreciate it takes a lot of time and effort to pursue these 'rogue traders' but I am fortunately in a good position to do so. Keep your eyes peeled for media features on our erstwhile friends at Groupon. I doubt they will be full of testimonies to what a fine bunch of fellows they are.
Would NEVER use Groupon Good Global GmbH again, they wrongly advertised a product (was meant to be wireless headphone they weren't wireless) the customer service is shocking, don't get back to you, I'm yet to hear anything (2 emails and 4 calls later!) they are refusing to send me the product I paid for, saying it's a stock issue when I paid for that product. DO NOT USE - unless you want to be scammed and then messed around!
Bought a Segway trip for my brother and sister in law for Christmas - came to book the trip after purchasing the voucher, and there were no spaces left before the expiry date! £80 and we can't even use them! Tried calling Groupon and got stuck in such a long queue it was ridiculous!!! VERY ANNOYED!
I'm sure the offers on non-tangible goods are ok but buying an actual product is a nightmare. Really bad quality and poor after care. I never even got my money back on a watch that lasted a week. I'm pretty sure they have no warehouse, stock or idea of how ecommerce works. Stay clear if buying goods and you wont be disappointed. I will never buy from them again..
Each item I have bought through this site it has broken within the first week of using. I have no issue with customer service of either Groupon or the related companies however it is clear to me that poor quality goods are advertised rather than the high quality 'expensive' goods people believe they are getting a good deal on. Obviously the companies can't sell these goods without massive discounts. I have now deleted my account!
Having used groupon several times I have yet to experience any problems with goods or customer service, from jewellery to toys, gadgets you name it I have been happy. On the one occasion when an item never arrived,I emailed customer service, received a swift response and a refund into my account within a few days. Will continue to use.
I bought a voucher for a bed frame and returned the voucher next day. I called numerious times and the customer service was hard to go through. They did not have a record to proof I had returned the voucher. It is already over 2 months now and I still did not receive the refund. I suggest people do not use this website. It is very unreliable and inefficient. Probably it is a scam. If anyone know how to take legal action, please let me know. Ths
Can anyone tell me when Poole, Doncaster, Welwyn Garden City and Woking became part of London???
I brought a couple of meal vouchers from a Groupon London deals email
Only to find tucked away after purchase in the small print it's for Poole!!
I feel I was mis-sold and deceived into thinking that as the deal was in a London South email the deal would be as well.
I have phoned groupon twice and eventually got through both times after about 10-15 minutes, the first time the lady even said they have had a lot of calls about this, the second call the guy said he would look into it.
I did get an email basically saying tough they did suggest I give it to someone who lives in that area! how kind of them!
It's the principal more than the money so I'm off to email OFT
Ordered a christmas present off here which I returned the next day as it was clearly not worth the price stated and now im having a nightmare trying to get my money back off them! Customer services answer questions you havent asked and none of the actual ones you ask them! After a month of constantly contacting them they then ask for proof of postage which i already sent to them! They have no tracking on their "free" returns and it seems to me the reason for this is so they can pretend its not been received and rip you off. Absolutely disgusted with how they treat you and i will be taking legal action!
Bought a christmas present for my girlfriend. Didnt arrive at all. Tried to ring 4 times, each time waited more than 20 minutes. Got told that the item was returned to sender and i will now have to wait 30 days for a refund and will receive no product. Now do not have the money to buy any more presents and refund will be after christmas. Will be contacting my bank to try and get the refund sorted quicker and if not ill be going to claims court. Disgraceful. DO NOT USE GROUPON!!!
I have used Groupon on several occasions for low value items and everything has arrived on time and in perfect condition. I then ordered a very expensive watch which was to be shipped from Germany but only read the reviews on this site once the order was confirmed. I must admit I was very concerned. The tracking no they gave me was invalid so I contacted customer services via email expecting a long delay before they replied if at all, however I was wrong and they got back to me within a view hours. They provided me with a new tracking no and then I confirmed that the watch would be with me the following day. It arrived from Germany very well packaged and the product itself is quite outstanding. It is obviously the genuine article, the manufacturer's box is stunning on its own and the watch is way beyond my expectations. I cannot wait for my husband to open it on Christmas Day. There are so many negative views on this company I felt it only fair to write about my very good experiences with Groupon.
Phone Ticket-complaint (request #4886157 Don't book a hotel with Groupon. I spent over £400 on a hotel break in Paris. I contacted the hotel to book a room for two nights on the 27th of December 2013. The hotel said there was a vacancy but refused to honour the voucher. I pointed out that the date I had asked for was not a date excluded by the voucher. They just said they would not accept the booking. I contacted Groupon, asked for my money back and said I wanted to make a complaint about the hotel. I was promised that the person investigating the complaint would be in touch. Groupon refused to refund my money and said " all deals are subject to availability". Although I told them that the hotel did have availability just would not honour the voucher, they said that the hotel had a limit on how many Groupon voucher holders they could take at any one time. I asked them where that was written in the terms and conditions and they refused to answer the question. Just said they would give me a credit but not a refund. If the hotel did have this policy then it should have been in the Groupon deal T & C's. Whatever you do don't book a hotel break with Groupon, the hotel and pick and choose what dates to accept you (maybe never) and cite the excuse that they are full of Groupon voucher holders. The Customer Service manager was Neil S
oredered a watch off of groupon, waited 3 weeks even though it says it will be delivered in 5 days, nothing, contacted groupon, was told to wait another week, joke!! waited a week still nothing, 4 times iv emailed them 4 times iv been fobbed off, complete utter joke of a company, its the its not our fault, so im ment to lose my money, no dont think so, next step small claims court, will never use them again...
I bought 2 silver necklaces for my daughters. One turned up and was bent! The silver was so flimsy that the necklace had obviously bent in transit. I phoned Groupon straightaway and was told to email the company, Sivercraft Design. I emailed the company (a UK email address) and got a response from, I believe, Poland. Basically, they would replace but not refund. I telephoned Groupon to explain that my issue was about the quality of the silver and said that a replacement would still be of a poor quality. Groupon informed me that they vetted all suppliers and that no one else had complained! REALLY!?! As a token of goodwill they offered me a £5 voucher. I offered to send them the necklaces to look at the quality but they said they were a voucher company and did not wish to see the goods. So customer service at Groupon is pure lip service - they have your money and they do not care about the product.
I am now left with 2 necklaces that I do not believe are fit for purpose. I will not be giving them to my daughters as I do not believe that they are safe. I will never do business with Groupon again and say to anyone interested in listening, BEWARE WHAT YOU BUY WITH THIS COMPANY. The only word I can use is UNSCRUPULOUS!