I think I'm a bit shocked when I see so many bad reviews. I think for me, in general, I've got a not so bad experience. I have been a customer of Groupon UK for a long time, bought quite a lot of things from them, and also cancelled, returned quite a few times. I think they refunded me very quickly. Some products are not good of course, I think it is quite normal, so you have to choose wisely, try not to choose unecessary things. If you indeed had bad experience from some companies, well, you can only accept it I'm afraid.
I bought some vouchers to buy the cloths in OhMyLove, the quality of the clothes are terrible in terms of the pricing, and they are even made in the UK! I was very surprised. I had to return all of them, but Groupon returned the money to me quickly as usual.
I had bought two vouchers from two different salons. One of them, the skills of styling is brilliant, but the customer service is very bad, and behaved very cold to me, like I own them something. It is the DEN in middlesbrough. Another one, the styling skill is not quite good, I wanted to have my hair dyed nicely, but they only wanted to give me a simple colouring. Customer service is not bad though, and was warm and chatting with me, so I won't name them.
I also had a voucher for Beneficial Chiropractic Clinic in Darlington, the chiropractor has good skills which I like, but the time he practised on me was less than specified in every session as far as I remember.
For the other vouchers, so far, so ok. In terms of customer service of Groupon UK itself, I think it is a bit slow, but in general the problems are solved. Well, for example, less timing for the previous voucher mentioned above wasn't solved as far as I remember. So in general, I'm ok with Groupon UK, will visit them again, but just need to choose the products more carefully as it is very likely you'll always meet some canny companies.
I think the below says it all, save yourself the aggravation!
Hi D***** It looks like your issue has already been addressed by my colleague. If I can be of any further assistance, please do not hesitate to get in touch by replying directly to this email. Speak to you soon! Aswin J Groupon Customer Service is available 8am - 8pm Mon to Fri Tel: 020 3510 0444 Email: firstname.lastname@example.org Check out our FAQs! Aswin J (Groupon Customer Service UK)
Hi Ashwin, Not satisfactorily, poor service! Please see the below!
Refund please, Also please find a copy of my customer satisfaction survey that I was asked to fill out yesterday, to help you make improvements to your service - the irony is incredible! if you could please forward this email to your 'senior team leader' or their manager I would be most grateful. Please also close my groupon account and remove me from any mail/email list that my email address is attached to!
Satisfaction survey notes:
I bought a groupon for an experience - ironically I've always been a little sceptical of groupons, well, I paid for it, but due to a technical error your end not generating a code, I now will not get my experience, groupon will have my money for a week, I will now go to Bristol to stay in a hotel that I have booked, but because you 'cannot generate a code' after something has ended, I will only go and stay in the hotel!! How would you know something hadn't generated a code until it ended! Phoned customer service who were equally as useless, not trying to find a solution to the problem, but purely saying that 'we'll give you a refund' for the experience! not exactly what I expected from my first groupon experience, we're not talking about a lot of cash here, but out of principal I will share my shabby experience with as many people as I can, my work colleagues certainly won't be you next customers, and I would advise everyone to steer well clear! Bargains, not really, not when you add up the poor service if things go wrong, should just be thankful it's a small amount of money, Feel free to email me, D******************* Or call on ************ The customer service operator called William said he would - but nothing, no real surprise there though, just consistently rubbish.
Obviously the final sentence should be retracted, and whilst I appreciate your email William, it's a little bit of a fob off, because groupon don't want the hassle of clearing up their mess, It's £12 after all, next one could've been £200 though!
In my case, the offer of Nespresso machine compatible coffee capsules appeared to be very good, offering a good discount. Everything went smoothly and the capsules arrived but they did not work in my machine. Groupon did not want to know as you should be aware that under English Law they are only an "Agent" and therefore the responsibility for the transaction lies with Caffe.com the supplier. Caffe.com advised that they needed Video evidence to initiate a refund. This I did, and they replied that they could not offer a refund because it would cost too much in courier charges!! I reported this to Groupon and they did not want to know. I have contacted trading standards and you can guess what they said and I have not got the energy to fill in the court papers, and if they trade from a European address (i.e. not UK registered) then I am wasting my time. I will never use a third party Agent again, although I am aware that some people have had good results using Groupon advertised companies. Not for me!
Addendum - 9th October 2013 Groupon have now contacted me in this matter and offered to make a full refund. I have accepted this and Groupon have made a full cash credit to my Bank account as I paid by Debit card originally. From my perspective this resolves the matter which I now view as closed. However, it is unfortunate that it took so many exchanges before this matter was resolved, and it is my personal view that the original supplier should be dealt with for not making the refund under the sale of goods act, although I understand it may not apply to them if their company does not have a registered trading address in the UK. However, thank you Groupon for making the refund which is appreciated.
I bought a groupon for dishwasher tablets and was given a delivery tracker that showed the goods were never collected by the carrier. It took me 3 months of persisting with emails and telephone calls (30 minutes on hold is the usual) with the same 'holding' response from customer services. Always needing to be escalated to a manager, wait 10 working days, no response, back to escalation. I paid £8.99 and eventually got a £6.00 credit with £10.00 credit for my trouble. No refund. Unspeakably bad service. I will use my credit (with fingers crossed) then NEVER USE GROUPON AGAIN.
Until seeing all these reviews I have never heard of a problem with them, I have bought tonnes of things off groupon and very please with what I have, I can understand some issues due to the different companies that advertise through groupon, guess that's just bad luck!. I recently ordered x2 pairs of earrings with Swarovski elements, only one arrived, so I emailed groupon and they were very helpful, my second pair have come today. Yet again I am pleased, I have even purchased a getaway through them too which I was wary about but I had a fab time! Thank you Groupon
Having purchased a voucher for a nutrition course with 'the fitness training company', i found the course material to be littered with typos, bad grammar and incorrect information. Quizzes cannot be completed due to error messages meaning you need to spend hours redoing them and there is no guarantee that it won't happen again!
Merchants are a small office with a rude and dishonest assistant on the phone! I informed Groupon of the troubles i am having with this company and have requested a refund over two weeks ago. Each time i call groupon i have to explain the whole thing all over again! Only this time to be told that i have accessed the course and can therefore not be refunded. Although the course runs for 12 months, due to personal commitments i was hoping to complete this within weeks, which is advertised as an option. So i have ultimately been misled into purchasing a dodgy service!
Very disappointed with groupon customer services and will never use Groupon ever again.
I will continue pursuing my refund from groupon for 'the fitness training company' deal, a substandard company and course, how they manage to charge almost £300 at full cost for this course is beyond me.
Unfortunately, the bad experiences with Groupon are VERY bad and sadly at a cost. Groupon have no customer service ethics at all and are quite frankly feeding off of the loyalty of their customers and ripping them off!
Do not use Groupon. I have used twice now and on both occasions the item i have purchased has been sub standard. I bought teeth whitening (which was just toothpaste and a light put on my teeth for an hr, guess what it didnt work) and then laser tattoo removal. I read some really bad reviews and couldnt get through to the clinic so i took a walk to take a look around. The clinic was a disgrace and i do not want this company lasering my skin! I contacted Gorupon for a refund and now it seems Groupon is substandard also as their customer services department are unable to provide just that! After being held on the phone for 30 mins and requesting 5 times to speak to a manager i was put through, Finally someone on the same wavelength. However i think i was lucky and i am not sure everyone would get to speak to anyone with authority. Absolute tosh of a company selling bad companies products. RUN RUN RUN
I bought 2 Cidery Tour and Tasing sessions at Rough Ild Wide, Elmsted as birthday presents. Both people tried to book the tours independently given the contact details on the groupon voucher but received no response to their web enquiries or telephone calls. One of the poeple called Groupon to report the problem that he could not book the tour which had been paid for, he was told groupon would only deal with me as the purchaser. By the time I got all the information and called Groupon they said the deal had expired and they would not do anything. I have used groupon successfully in the past but would be very wary of using it for small company offers, I'm not sure if the company have gone bust or have changed their telephone numbers bur it is clear they were not going to honour the Groupon Voucher and Groupon are not interested in investigating or refunding the money.
Well if my experience is anything to go by, my order through groupon for 2 hibiscus trees is shocking! I received them ok but they nothing like they advertised. All the tops had been cut off so they could fit in the box and there are virtually no buds! Why should I be responsible for the postage to return the bushes that are so far from the photo that made me buy them?? I would certainly call their description, misrepresentation and certainly feel that Groupon should stop promoting them if this is their usual standard!
my first order from grupon delivery get delayed ...one or two days in this time i read a lot of bad reviws about them....I hawe donne a complain to paypal to get my monney back but in the mean time the item arrived ...since that I hawe order a lot of items and all received in time...I want to mention thet the first order come from spain....I reccomend to anyone to bennefit from grupon deals and for your safety pay with paypal the sayfest mode too pay and get your monney back if u dont receive the item....
I bought an Inman Aligner(brace) from Groupon in March. I want a refund as the clinic I went to accused me of deliberately breaking the appliance, which was very well looked after due to the price (£895!). The clinic want to charge me for the repairs as well as £400 of additional charges that I was not informed about at the time of purchase. Groupon has stated that the brace was not faulty but had been broken (meaning they have took the clinics word against mine)! When I originally complained Groupon agreed to refund me only to email two days later to say they have changed their mind! I am really unhappy with their service and will continue to fight until I get my money back. Beware of these scam artists!
I bought a number of Groupon vouchers in the lead-up to my holiday, most of which are "pampering" things. I have just tried to redeem the first one at a clinic that I have used in the past, only to be told that I'm not eligible as the coupon is for new customers only (this was NOT clear on the Groupon advert). Having contacted Groupon for a refund, I was told that they would not be able to give me a refund as I bought the voucher more than 7 days ago. The woman I spoke to would not budge on this even after I kicked up an enormous fuss. It was only after I demanded to speak to a supervisor and was put on hold for ages that I have now been told that I should receive a refund within 5 working days. I am about to try to redeem my remaining vouchers and will update this review after doing so and after receiving my refund.
I brought a leather sofa set from groupon and and really pleased! It was delivered promptly and for the price paid I am over the moon. Customer services were polite and efficient when I contacted them with a query as I hadn't used groupon before! I have nothing negative to say about them!
Until two weeks ago I had stopped using Groupon. I wish I had never restarted. Purchased a set of three t-shirts as an anniversary present with delivery within 7 working days and full tracking . They never arrived and I had to quickly buy something else. Wrote to groupon yesterday to request a full refund as they had failed to deliver. Received a reply this morning telling me they were shipped on Wednesday with no tracking number and to 'expect it within 5 working days....if it hasn't arrived by then to email the merchant direct' I replied that I requested a refund to which I'm entitled under the distance selling regulations and surprise surprise no reply. I then called them (fifteen minutes in the queue) to be met my rude Will P who told me I had to contact the merchant myself. I replied that as I paid groupon direct and not the merchant they are the ones who have to refund me. He then claims that it will take 10 working days to contact the merchant. Seriously????!!! It takes 10 working days to make a phonecall to cancel an order that was never delivered? I've now put in a claim with Paypal and I think I'll also be contacting trading standards as groupon needs investigating. Absolutely never again groupon.
i purchased an item on the 3rd of july was told delivery 7 working days, no product arrived, contacted groupon and was lied to 3 times that my order was with royal mail, im still waiting after 3 weeks for my product. i contacted Groupon and was told i have to wait 10 working days for my item to be re-issued even though the merchant was willing to do it straight away if Groupon gives the authorization. Groupon refused and i asked for a refund and was told i had to wait the 10 working days first for the re-issue before they can refund my money even though i don't want the product anymore.
they have the worst customer service and even their manager Gareth is the most useless and very unhelpful, if you don't want to come off the phone crying don't bother buying from them because they would frustrate you.
Mine is a very similar experience to David Icke's.
I received credit for a purchase due to the company not offering the service described.
I contacted Groupon by telephone, and was told I could not receive a refund, but was entitled to credit. At no point was I made aware that there was a time limit on this credit.
I was only aware that the credit had expired when I logged in to take advantage of a deal that was advertised in their weekly email. This was the first deal in over a year that I was interested in.
Hoping that Groupon might provide good customer service, I asked whether the credit could be reinstated, only to receive a short reply that this could not be done.
If credit was given to a customer as part of an offer, I can understand why there may be expiration dates. But I find it poor practise for a company to limit the use of what technically is the customer's money.
It is also unfortunate that Groupon are able to bombard the customer with continuous offers, but cannot inform them about upcoming expiration dates. This appears to be a deliberate ploy to accumulate as much free revenue as possible.
I was a Groupon customer for a while. I received really bad experiences from Groupon vendors, dodgy companies, rude staff, couldn’t get appointments etc. Whenever I called Groupon to complaint about this, it always took me a while to get Customer service to compensate me for the terrible experiences I received from their vendors. They hardly ever gave my money back instead they would always say we will give you Credits! At the time I didn’t fight this as I thought I’ll just buy other deals. But I had so many bad experiences that my credit mounted up to about £100. Bad experiences coupled with Groupon holding on to my money as credits, those were all warning signs and I should have really cancelled my groupon account at that point!
The nail in the coffin with Groupon was just over a week ago. The last couple of months had been really traumatic for me due to being unemployed along with other personal matters and so the last thing on my mind was to shop with Groupon. However to take my mind of things whilst checking my emails I thought I’d log in to groupon. I was shocked to see that my £30 credit now said £0 credit. I couldn’t understand what happened and I checked all over my account to find that it expired on 1st July 2013 and it was now the 8th July. I was shocked. My money had gone. I emailed Groupon and told them that I’d just been unemployed and had been through a very difficult time and that the last thing I was thinking about was buying groupon deals. Further I did not receive any reminders or emails that my credit is expiring!
I pleaded to the customer service rep and poured out my situation and asked them to just extend it by maybe a week or even a month! But all I got from a heartless customer service rep was sorry you had 12 months to spend that credit! I could not believe it. In these tough times with the recession and being unemployed £30 is a lot of money, but the Rep just could not care less. More importantly he tells me if I had thought 12 months would be a problem I should have told them! Disgusting! How was I supposed to predict what situation I will be faced with in 12 months’ time? I could not believe it. After much pleading he refuses to just extend the credit (my money) for maybe another week or month as a goodwill gesture, especially as it just expired!!!
I will be escalating my complaint to whoever I can and now looking back I should have closed my account with groupon a long time ago when they kept turning my money to credits as a result of the bad vendors they work with to sell these deals. I have received bad experiences with vendors, received credit instead of my money back, and now the final straw is this situation, where a ROBOT customer service rep despite my pleas to extend it for a little longer and despite the difficult situation I have been going through, he says no and furthermore insinuates that I should have predicted 12 months ago that I would be facing a terrible situation towards the end of my credits expiry date and should have told them about it, then perhaps they could have done something about it then! Disgusting!
Groupon say they deal with complaints on a case by case scenario, therefore taking my unemployment and my numerous pleas the rep had full authority to extend my credits for a little longer, considering it only expired a few days ago!!!! But he chose not to, so what does that say!!! I think if someone had a severe illness they would still not give back your money!!!!
I have brought deals from KGB, Wowcher and Living Socials, and truth be told I only ever had one bad experience with a KGB vendor and the Customer service rep didn’t give me credits but gave me the cash back!
I will be emailing Group on to close my account. I’ve had enough of pleading to them to give back my money! And cannot deal with their heartless customer service reps anymore!!