The team at Gymkit from Pam in sales, Rachel in servicing and the delivery men were so welcoming, and provided a personal service you would expect from a well run business. The Lifefitness cross-trainer arrived clean and serviced and was fitted quickly. Having a refurbished sturdy gym-quality cross trainer was the right decision. Well recommended.
I placed an order which they took the money for immediately, then took 2 weeks to send with no communication letting me know when delivery would be made, I had to call them. One of my items didn't turn up I called them to ask them why they said they would call me back and didn't. I called again and was told I'd get a call back and again I didn't get a call back. I called again and was told 3 weeks after my order was place and money taken that the item was discontinued. I just found their lack of communication (phone and email) unacceptable
Staff were very helpful and friendly, they showed me around the showroom and took me to their warehouse. They were able to accommodate my budget and I ended up with a treadmill that I am very happy with. Will be back again next time I want to add to my home gym. Thanks guys!
Well, a complete comedy of errors which led to us having 3 wasted days off work, our driveway damaged, finally receiving a treadmill which was worth less than half what we paid, the managing director telling us that although he had our £1700 and we had nothing to show for it he didn't see why he should prioritise us to let other customers down! In the end we eventually received a refund after at least 40 phone calls, leaving me upset and frustrated. Do not use this company or you too will be disappointed and out of pocket at having to wait for non existent deliveries and collections!
I purchased an inversion table based on public reviews and decided to get the optional gravity boots and accessory bar on recommendation of the reviews. Got the table but no boots but they were from the same retailer so should have been delivered at the same time and from the same delivery company. No sign of them yet, hopefully after the weekend, but it means I have to be at home again for another delivery I could have done without. I can't review the equipment until I get it all.
The complete process of buying my equipment was 100% from the sales person I spoke to first to receiving my treadmill. I would recommend Gymkituk to anyone. I am now thinking of buying a bike .
Ordered two items, one was good the other was a not item ordered. We were told the one we had chose needed a part so they gave us a loan bike until ours was ready. It's been well over three months now and still no Spin bike. We have made countless calls and still waiting for them to get back to us. Bought this particular bike after being told the parts are easy to come by. Come on guys this getting beyond the joke now!
Ordered an item and because it was being shipped by the manufacturer it was supposedly going to take 10 days, fair enough. After 3 full weeks my item still hadn't arrived, nobody had contacted me to inform me of the status of the order. I eventually had to phone and demand a refund. Was not a pleasant experience and I am afraid it has put me off of using them ever again for anything.
Gymkit are very helpful and knowledgable to deal with. However my product was supposed to arrive on Friday and did not turn up due to the manufacturer not delivering when they were supposed to, my goods are supposed to arrive on Tuesday we will wait and see.
I ordered what I thought was a set of dumbbells from Gymkit. What arrived was just one set, but a phone call to them meant that they dispatched out another pair, even though it was my error. Brilliant service.
No communication, I have no idea when I can expect to get them.
Been a week and a half. Why would you ask my opinion on the service when I'm still waiting to receive any form of it!?
It would have been helpful to have been informed earlier in the process that the product was temporarily out of stock so that I didn't have to keep chasing. I had to call several times and each time you said that you would check with the supplier and ring me back which didn't happen until the very last time.
The product itself has finally arrived in good condition but you could easily have left a note on the order to say that the supplier did not have in stock but could deliver within ...days, which would have been more helpful, would have avoided unnecessary phone calls to try and find out what was happening.
To compete on Internet quick delivery and proper tracking is essential. All I know is my order is not fulfilled which I already know as the order has not been delivered over a week since making the order
I discovered teeter hangs up at a festival - and from the onset I was hooked and was blown away by the effectiveness of this simple therapy. I now have a teeter hang up in my home and its amazing. Its generating a lot of interest with my family and friends. I have worked up my confidence and can totally invert now - I love it and think I must have been a bat in a former life. Totally recommend this product -every home should have one. Happy hanging .
The item I purchased said "In Stock" on the day of purchase. I got a confirmation email and receipt but nothing more. On their website it says items are delivered within 1-2 business days so I got worried by the 3rd business day. I phoned them up and no one from Gym Kit UK was around OR returned the voice message I left. Someone finally replied to me via email after I sent them an email asking where my order was. The reply said they'd get the items I ordered back in stock in 2 week's time.
At this point I wanted my money back. After many emails and a lot of stress, I was finally issues a refund. The money took ONE WHOLE WEEK to be refunded! My emails were very much ignored in that time as I was chasing up the refund. Based on how bad communications were at Gym Kit UK, I began to worry that they'd keep the money.
Don't waste your hard earned cash on Gym Kit UK. I am definitely staying far far away from them in future. Incase you're interested, I purchased the items I was after from DesirableBodies online and they arrived within 48 hours for less than £3 shipping cost! DesirableBodies all the way!
excellent product very fast delivery to northern ireland but at a price
Gymkit UK seem to be the only suppliers of the Teeter range of products in the UK so I couldn't shop around like I usually do. Having said that, the products and prices were very good value for money.
The only downside for me was the poor commnication from them. When I asked about delivery I didn't get a response until the next day. I was given a delivery date of August the 5th and made arrangements for somebody to be home. Then I received another e-mail stating that the order was in fact being despatched on the 5th and that I should allow 1 - 2 days for delivery. I contacted Gymkit UK for clarification but nobody bothered to reply.
iT'S VERY DIFFICOLT TO START A BUSSINESSE WITH YOU RCOMPANY, EACH TIME i HAD PROBELMS , TO COLLECT THE MACHINE.
NO BODY HAVE INTERESSING TO INFORM ME ABOUT MY CREDIT NOTE AND MY MONEY BACK.
i DON'T THINK TO COOPERATE WITH YOUR COMPANY AGAIN.
The Teeter Contour L5 inversion table is a very expensive model and I expected it to be a good product at that price. It was very well labelled, well machined, good instructions and seems adjustable and stable. So money well spent.
What gave me confidence to make this expensive purchase was the pre-sales assistance from the seller which was extremely helpful and professional.
I'm very impressed with the personal customer service at Gymkit & with the Teeter product I have purchased. Delivery was the next day after I ordered by phone. My only criticism is that the delivery firm failed to phone me 1 hour before delivery time as promised so it was lucky I was not out walking my dog. I would also like to see a photograph of the actual model I bought with the instructions & diagrams large enough to see without a magnifying glass. I would recommend Gymkit to any buyer.
Very friendly and helpful staff when you contact them. TRX delivered promptly and it is an original (I bought a TRX from a company called Glabal Fitness and it was a fake).
I would highly recommend GymKit UK to anyone.
Well they used a stock photo with which I wouldve been happy but.... The item that arrived was far better in terms of design and quality so yes I was extra pleased. Delivery was very quick and packaging was excellent. I certainly will look to use them again. Thank you :)
See comments above
The advice I received on the phone about which inversion table was the most suitable for me was very good and the delivery was very quick. However, I think this company could do with taking a few lessons from Ikea when preparing the instruction sheet on how to put the thing together. The written instructions were not that clear. Simple pictures clearly showing the correct procedure as with all Ikea purchases is much better than pages of confusions pictures and words as was the case with the inversion table manual. I managed to build an Ikea wardrobe on my own in less time and with less hassle than it took me to build the Inversion table!!! All the necessary bolts/screws/spanners etc were not clearly labelled and did not come in a separate box as is the case with Ikea. The instructional DVD on how to put the inversion table together was slightly better, but it was made in America and used American pronunciation and terms which was not ideal. Equally as a woman who is not an olympic body builder or weight lifter I found it extremely difficult to put the inversion table together on my own. I was told on the phone that it was really easy and would only take about 10 minutes to do - not accurate at all. Some of the pieces that needed to be attached were extremely heavy and I ended up pulling a muscle in my shoulder in the struggle to get the thing together. Also if you are on your own working out the correct balance for the table is rather tricky too and to adjust the bar according to your height is quite difficult as the pin you have to pull out is very stiff and difficult. Also I have found adjusting the foot/ankle grip also quite difficult as the pin you have to pull out is also very stiff/heavy and is causing strain in my shoulders every time I use the table.
On the positive side once you manage to get the table set up to your personal requirements and get it balanced properly it is good and slowly I am beginning to see/feel the benefits of using the inversion table on a daily basis.
Finally I think all companies selling products to be self assembled at home should use people who have never seen the article before and who are not particularly good at putting things together and not some super fit/muscled young guy for their instructional dvds - as well as using simple pictures and not pages of written complicated instructions in the instruction manual. Buying a product to improve your health should not seriously effect your stress levels because its so difficult to assemble!!!!
I found the item i was looking for on the web site, i rang the shop to confirm some details, the lady was very helpful and informative. My goods were delivered promptly as requested.
The reply comes often the next day and there is no information about the tracking. We were told to call the company (tuffnells), to get information about our packages.
The call center staff was always very nice.
Service was good but in asking me to do this survey they got my name wrong. When emailing they do not always give clear answers or answer all the questions I have asked in the original email meaning that I have to then email again
Took payment twice and left us as a new business very exposed and financially embarrassed and let us down with the agreed delivery date which we have had to relay to members of our gym.
So at the moment very disappointed and annoyed
Phil johnson MD
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