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Reply from Gymkit UK

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Gymkit UK reviews

Good
8.7 out of 10

66 Trustpilot review(s)
Most recent review
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  • Reviews (66)
Gymkit UK

Review by confirmed purchaser

Good, fast service

I experienced nice and helpfull people and I received my order within a week even though it was shipped internationally.

Gymkit UK

Review by confirmed purchaser

good service but they got my name wrong

Service was good but in asking me to do this survey they got my name wrong. When emailing they do not always give clear answers or answer all the questions I have asked in the original email meaning that I have to then email again

Gymkit UK

Review by confirmed purchaser

awful

still havent received goods - awful

Gymkit UK

Review by confirmed purchaser

Not very good first experience

Took payment twice and left us as a new business very exposed and financially embarrassed and let us down with the agreed delivery date which we have had to relay to members of our gym.
So at the moment very disappointed and annoyed

Phil johnson MD

Gymkit UK

Review by confirmed purchaser

Excellent sales service but courier used unsatisfactory

Disappointed that item ordered more than 2 weeks ago still undelivered.

Gymkit UK

Spin bike was a winner.

Very happy with spin bike and service. No problems.

Gymkit UK

Review by confirmed purchaser

10 out of 10

cant speak highly enough of gymkituk had a problem with my order was sorted out so fast ver pleased will be back.

Gymkit UK

Review by confirmed purchaser

Very good service

I just bought an inversion table and I have got all the detials I want.
Very quick service.
Well done.

Reply from Gymkit UK

Dear Adrian, thanks for the great feedback. Teeter Inversion tables are fantastic - all the team at Gymkituk uses them in either their breaks or at lunch, amazing product! Good luck with yours, and thank you once again
Kind regards

Howard Braband
Managing Director

Review by confirmed purchaser

Painless - great service & equipment delivered within 24 hours of placing the order!

I spoke with the MD, Howard Braband and the next day I received 3 alternative solutions which included prices and delivery dates and his personal recommendation.

We placed the order and the equipment arrived on time as promised.

Excellent service!

Reply from Gymkit UK

Dear Andy, thank you for the feedback. I am pleased you had a good experience with us, and good luck with teh Dumbbells. Please take time to visit our Facebook Page facebook.com/gymkituk - "like" us and you'll get exclusive Facebook fan offers, weekly health and fitness updates, training tips, nutritional advice and more!
Thanks again

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Excellent communication, recommended

Excellent communication at all stages of order. Product as described. Would use this company again. Highly recommended.

Reply from Gymkit UK

Dear CJ, thank you so much for your feedback and for your custom. We look forward to working with you again, and good luck with the gym
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Good service with great communication

I am really pleased with my purchase and will definetky be ordering again.

Reply from Gymkit UK

Dear Paul, thank you for your feedback. Im really glad you're pleased with your purchase, and hope to hear from you again soon. Please visit us on Facebook, "Like" us and you'll have access to regular and exclusive Facebook Fan offers, and many health and fitness tips and features

Happy Training
Kind regards
Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

best priced second hand gym equipment ive found in the uk

This company is very helpfull and competativly priced for second hand gym equipment, especially if your looking for proffessional gear, I will certainly be looking at their site for future equipment.

Reply from Gymkit UK

Dear Billy, thank you for your feedback, and for your custom. we check our prices daily to ensure we offer best value on the market. Please visit us again soon and please tell your friends. You may also like to "like" our Facebook page and receive exclusive offers, and useful health and Fitness tips etc.

Thank you once again
Kind regards

Howard Braband
managing Director
Gymkit UK

Review by confirmed purchaser

Superb Customer Service

I can say no more, very helpful

Reply from Gymkit UK

Dear Michael, thank you for your feedback. I'm glad we did our job :)

Happy Training and please tell your friends.
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Fantastic sevice,would recommend A++++

Having searched the market for a second hand cross trainer the Precor engineer from my local gym recommened this company ,i even managed to get the same model that i workout on.It feels just as good,is really clean & tidy. I am very happy as this machine racks up the calories very well giving me a great workout.
The sevice team were very helpful and gave me all the information i needed without the hard sell.What more can i say all in all i am very happy ,thank you.
Forgot to say delevery was perfect,i was told the process and it went 100% to the letter :)

Reply from Gymkit UK

Dear Diane, thank you so much for taking the time to write. All our machines are fully commercial, and fully refurbished, and in many cases they can be better than machines at the local gym.

Please join our Facebook page and "like us" for exclusive offers for our Facebook fans only.

Good luck with the training, and please visit us again soon

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

All Good 5*

I was unsure which exercise bike to buy so thought I'd give them a call. Sales staff were very friendly and helpful. I have had my bike for just over 2 weeks now and love it. Thanks Again :-)

Reply from Gymkit UK

Hi Frank, thank you for taking the time to write. I will pass your feedback on to our staff. All our sales team are fully trained Personal Trainers, Aerobic Instructors, or Fitness Managers. Its important to us that our staff are experienced and trained to give the right advice. Thank you once again and glad you like the bike

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Does exactly what it says on the tin !

Easy web transaction, customer service answered any questions I had via their telephone number on their website. Delivery was made as promised, and carrier advised of date and time of delivery. The item was sufficiently wrapped and secured on a pallet.

All in all a hassle free online purchase :-) thank you gymkituk.com

Reply from Gymkit UK

Thank you for the positive feedback - we really appreciate you taking the time. Glad we looked after you and please visit us again soon.

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Super Fast Delivery

Order a Keiser Spin Bike through Facebook, received it within 5 days and it is in much better condition than I expected. Love the bike, use it every morning! It Doesn't take up much space and I no longer have to go outside in the freezing cold for a workout!!

Reply from Gymkit UK

Dear Jason, thank you for the feedback, and thank you also for being a Facebook Fan. Keep an eye out on Facebook for exclusive Facebook fan special offers. Keep up the training, and please tell your friends!
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

good bike bad coms

still waiting for item gone way past delivery date now,they don't answer emails, i don't like having to chase things up , i just hope its all ok when it arives . mon 18th bike arrived still says in my account awaiting shipment , bike in good condition very pleased

Reply from Gymkit UK

Dear Noel, thank you for the feedback, and I am really pleased you like the bike. I am sorry that you are not impressed with your communication. I have looked in to the delivery date, and your bike was not due to be delivered until 20th, and so it was delivered 2 days early according to our records.

I do apologise for the lack of response to your emails, it is unusual for us not to reply.

Thank you once again

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Scheduled a delivery for 11 days after my order and they "did not pass that information" from one department to another. It will be delivered in 12 days in the "same city".

Up to 10 days delivery time (including international deliveries) was clear on the web site and ebay site but I thought being on the same city could help and they could just deliver in a couple days.

Today is 11th day, I took off early from work to be at home on delivery time. They did not show up, I called and delivery manager was not aware they promised me to deliver Thursday after 4PM, because he was off at the beginning of the week and in first day at work after his off time, they did not pass that information to him, this is what I was told as an excuse, oh one sec! nobody really said sorry. We just scheduled it for the next day. I did not get the product yet, and I am already dissatisfied with the service. I hope product won't be the same quality as their delivery service, if so, I will definitely return it back.

Reply from Gymkit UK

Dear Cengiz, your bike was ready the week before your requested delivery date. I have spoken to our Logistics Manager and he thought you had requested delivery any day that week. The bike was delivered on Friday. I do apologise for the misunderstanding. We did install the bike for you as you were so local, when you had only paid for the delivery service.
The bike hasn't been returned so I am pleased that you are satisfied with it. Good luck with the training, and once again, I do apologise for any misunderstanding

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

once you've ordered ............. silence

once you have placed the order it seems to take an age to hear anything - a week + on from ordering i am still awaiting a concrete delivery date. we'll see what the kit is like when it eventually arrives

Reply from Gymkit UK

Dear Benn, thank you for taking the time to leave feedback. You were sent an automated email to confirm your order and to confirm the delivery date. You paid extra for a specified delivery date and your item was delivered on the agreed time.

Due to the volume of orders we usually send just 1 email to confirm the order and delivery date. Unless we foresee a problem with your order of course. You can always track your order on line if you wish.

I hope you are satisfied with your machine, and enjoy the training. Please do shop with us again soon

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

First Class advice and communications.

This company does what is says on the tin! Fast and efficient delivery of equipment and always responds to email/phone queries. When spending large amounts of money, it is reassuring to know that they are listening to their customers. This company was recommended by a satisfied customer - always the best way!

Gymkit UK

Review by confirmed purchaser

Poor delivery service!

Bought a Keiser bike from them. Was expecting a prompt delivery, two weeks and still awaiting!

Reply from Gymkit UK

Hi Gary, thank you for taking the time to give feedback. Your Keiser bike was ordered on 23rd Jan (6 working days from order). Please refer to the dispatch information stating your item will be sent on 1st Feb and will take 3-5 working days from dispatch. Your item was sent yesterday, (a day early) and will be with you in 3-5 days

We do our very best to turn products around as quickly as possible, but we don't want to rush sending the products out and compromise on the quality or standard of refurbishment. I hope you will be pleased with the bike when it arrives, and I am sure it will be worth the wait.

Kind regards

Howard Braband
managing Director
Gymkit UK

Review by confirmed purchaser

The product has not been delivered yet

I was not kept informed that that the delay in despatch and I had to chase up

Reply from Gymkit UK

Dear Shreya, I am really sorry, your item was delayed from the manufacturer to us. They were ordered immediately, but there has been a huge demand for these products, and the factory has struggled to keep up with demand. I am sorry we didn't keep you better informed, I have asked Pam to call you this morning. I am sure you will be really pleased with the Quickloads once they arrive.
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

excellent service

Excellent service. Always ring you back asap. Quick delivery and keep you informed of progress of order. Highly recommend this company.

Reply from Gymkit UK

Dear Sharon, thank you for your feedback, and thank you for recommending us. I am pleased you have enjoyed your experience with us, keep up the training! :)

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Excellent product & very fast delivery, I would recommend to a friend

Excellent product & very fast delivery, I would recommend to friends & family.
Also a very good price

Reply from Gymkit UK

Dear Kathleen, thank you so much for your feedback, and for recommending us to your friends and family - we reply heavily on word of mouth, and promise we'll take good care of anyone who you refer :)

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

deffinatley new what they where talking about

Very professional even due to ordering my items online from powerhouse I had a long wait, then i was told my order didn't even reach teeter. I explained my situation to a lady called nicole at teeter who was very happy to help me I then received my items two days later when ordering direct from teeter, custom service 100% from teeter, could not say the same for powerhouse.

Reply from Gymkit UK

Dear Sinead, thank you for your feedback, and for your kind words about Nicole. Ive given your feedback to her, and its made her day!! Please let us know if you need anything else in the future, and please take time to visit our Facebook Page facebook.com/gymkituk and "like" us and you'll get exclusive Facebook fan offers, weekly health and fitness updates, training tips, nutritional advice and more!
Thanks again

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

excellent service

I enquired about a spare part for a hang up machine, I had not used this for two years. The staff were very helpful, sending me diagrams to ensure that what I thought i was ordering was correct, they even spoke to the warehouse and confirmed parts were in when I was o the phone. I am happily hanging upside down once more. Thankyou

Reply from Gymkit UK

Hi Sandra, thank you for your feedback. Im glad our team were able to help you and answer your questions. We love Teeter Inversion tables - most of our team "Hang upside down" during their lunch or coffee breaks! Not only is it great for your back, but it encourages blood circulation to the brain too!
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Nice item and great service

Very good item and excellent company to buy from

Reply from Gymkit UK

Thanks for your review Pamela. We really appreciate you taking the time to gives us your feedback. Glad we took care of you! Please visit our Facebook page facebook/gymkituk and "like" us. Nearly 3000 genuine Facebook Fans have liked us since December (and growing). We regularly post exclusive offers for our Facebook fans, plus regular exercise and dietary tips and pretty much anything to do with Health and fitness!
Thanks again
Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Good value for money making exersize affordable.

As I am disabled I needed a very specific piece of equipment. New I can't afford and 2nd hand don't come up very often.

We went to pick up the bit of kit, it wasn't quite ready when I arrived but friendly staff helped put it in the van when it was. Later at home when I thought there was a problem they offered to send out an engineer but we resolved it ourselves, proably our own mistake in the first place!

Good value for money making exersize affordable.

Would only help if they could put measurements on descriptions.

Reply from Gymkit UK

Dear Sophie, many thanks for taking the time to write a review. Thank you also for coming to visit us at our showroom and for collecting your machine. Good luck with the training, and please tell your friends!
We constantly update and review our website - in fact we have a full time team who's sole responsibility it is to update and check our site. Some manufacturers provide limited details about dimensions of products, but we'll do our best to provide details wherever possible. If the information isn't on our site, call one of the team, and they measure the machine themselves if needs be.
Thank you again
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Tickety Boo....!

Had an issue with postage ......! But was resolved straight away and I would do business with again....!. Many thanks

Reply from Gymkit UK

Thank you for your feedback Dave, and please do visit us again soon. (and tell your friends!) :)

Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Excellent service/Friendly staff

We were impressed with the friendly reception and attention to our particular needs. We would recommend buying from Gymkituk.

Reply from Gymkit UK

Dear Graham, thank you so much for your feedback - We depend on customers recommending us to friends, and this is where most of our sales come from - so thank you and please keep spreading the good word! :)
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Outstanding service

Good communication, great delivery time, item better than expected. Top marks!

Gymkit UK

Review by confirmed purchaser

Excellent service and goods.

First class goods. Excellently packed. Timely delivery

Gymkit UK

Review by confirmed purchaser

Great customer service first rate company

Found them to be really helpful with excellent customer service could not recommend them highly enough especially Karen who was really helpful when I phoned.

Gymkit UK

Review by confirmed purchaser

Really Fast Delivery

Arrived in time for Christmas, The wife will love it! Thanks Guys

Gymkit UK

Dishonourable

Placed an order with the company used a valid discount voucher , and they refuse to honour this . I have spoken to a man called Kevin , who was abrupt and although he couldn't provide a viable reason for this and after becoming angry that i refused to pay any more . i asked him to cancel and refund me. order was cancelled immediately but no credit was allocated at the same time . I will take this matter further .

Reply from Gymkit UK

Dear Debbie, unfortunately the voucher expired over 2 months ago as you are aware. Our terms also state that "the voucher cannot be used in conjunction with any other offer". The Vplate Mini is currently on a 1/2 price offer, so even if the voucher hadn't expired it could not be used for that particular product. We don't employ a Kevin (nothing against Kevin's), but I did speak to you personally, and thought we had a pleasant conversation and that you understood our reasons for not accepting your order? Once again apologies, but we have to abide by the terms of our offers, just like everyone else.
Gymkit UK

Review by confirmed purchaser

Complete and utter let down

I was informed my order could not be for filled an hour before expected delivery as their delivery vans are being used for servicing. 4 working days before Christmas and no effort was made to find an alternative courier service. This was supposed to my partners Christmas present and now I have no time to order elsewhere!!!
Happy Christmas

Gymkit UK

Review by confirmed purchaser

Great service once again. Great product. Great company!

I'm a Personal Trainer and just bought a VPlate Mini to use to train my clients in their homes. It arrived 2 days after I ordered it. Staff were really helpful. Its not as heavy duty as the full commercial Vibration plates, but its a great peice of kit - easy to move around and really good to combine with resistance bands and kettlebell exercises. They sent me a Free vplate workout DVD too.

Ive used Gymkit UK before when I first started my PT business, and their prices are always pretty reasonable, and the service is excellent - well done guys, keep up the good work!

Gymkit UK

Review by confirmed purchaser

Great service & help on design and choice of equipment for a 5 star hotel in Antigua

The owner, Howard Braband, and his wife stayed with us at www.hermitagebay.com some time ago and asked me why we did not have a gym. I had been contemplating building a fitness centre for some time and I just needed someone to be the catalyst. Howard gave me the required nudge and helped with the design of the building, the choice of equipment and then packed and shipped everything from the UK to Antigua. Everything went very smoothly and we now have a highly rated 5 star fitness centre with Technogym equipment. I couldn't recommend them highly enough. I'm now just waiting for them to come back to see the finished product. Andy Thesen

Reply from Gymkit UK

Andy, thank you for your comments. The Fitness Centre looks fantastic on your website! I hope we can return to Hermitage Bay again soon, I'm sure Mrs Braband would have no objections! Glad things are going well, and please let us know if there is anything else we can do for you. Say say to the team for me too, and wish them a Merry Christmas.
Kind regards

Howard Braband
Managing Director
Gymkit UK

Review by confirmed purchaser

Shockingly bad, ordered via courier ten days ago!

Paid £180 for the item and paid £20 postage for the quick courier. Ten days later, after no contact from the seller to tell me there was a problem, I got in touch. Twice I got in touch with no reply. They finally got in touch to say they'll chase it up with their suppliers! Poor show.
Ten days a later and still haven't got the item or an explanation. Now let's see how long before I get my refund!