Ordered two items, one was good the other was a not item ordered. We were told the one we had chose needed a part so they gave us a loan bike until ours was ready. It's been well over three months now and still no Spin bike. We have made countless calls and still waiting for them to get back to us. Bought this particular bike after being told the parts are easy to come by. Come on guys this getting beyond the joke now!
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Dear Mark, thank you for the feedback. I am sorry for the delay in getting the right bike to you. The parts took an age to arrive and were eventually sent from the US. We did provide you with an upgraded bike in the meantime, and offered that to you as an alternative, which under the circumstances was the best option we could come up with at the time. I understand you have received the correct bike and very thing is ok.
Thank you for your patience, and I hope you will give us a further opportunity to serve you again in the future