Ordered two items, one was good the other was a not item ordered. We were told the one we had chose needed a part so they gave us a loan bike until ours was ready. It's been well over three months now and still no Spin bike. We have made countless calls and still waiting for them to get back to us. Bought this particular bike after being told the parts are easy to come by. Come on guys this getting beyond the joke now!
Ordered an item and because it was being shipped by the manufacturer it was supposedly going to take 10 days, fair enough. After 3 full weeks my item still hadn't arrived, nobody had contacted me to inform me of the status of the order. I eventually had to phone and demand a refund. Was not a pleasant experience and I am afraid it has put me off of using them ever again for anything.
Gymkit are very helpful and knowledgable to deal with. However my product was supposed to arrive on Friday and did not turn up due to the manufacturer not delivering when they were supposed to, my goods are supposed to arrive on Tuesday we will wait and see.
In October 2013 I was told that I would be given a 2nd hand set of Cable Handles, in recognition that the delivery of my New Cable Handles was going to take a little while. I received the 2nd hand Cable Handles, and was told I could keep them and use them until the arrival of the ones that I originally ordered.
We are at the end of Jan 2014 and I still havent received the Cable Handles that I ordered. Unbelievable
I ordered what I thought was a set of dumbbells from Gymkit. What arrived was just one set, but a phone call to them meant that they dispatched out another pair, even though it was my error. Brilliant service.
It would have been helpful to have been informed earlier in the process that the product was temporarily out of stock so that I didn't have to keep chasing. I had to call several times and each time you said that you would check with the supplier and ring me back which didn't happen until the very last time.
The product itself has finally arrived in good condition but you could easily have left a note on the order to say that the supplier did not have in stock but could deliver within ...days, which would have been more helpful, would have avoided unnecessary phone calls to try and find out what was happening.
To compete on Internet quick delivery and proper tracking is essential. All I know is my order is not fulfilled which I already know as the order has not been delivered over a week since making the order
I discovered teeter hangs up at a festival - and from the onset I was hooked and was blown away by the effectiveness of this simple therapy. I now have a teeter hang up in my home and its amazing. Its generating a lot of interest with my family and friends. I have worked up my confidence and can totally invert now - I love it and think I must have been a bat in a former life. Totally recommend this product -every home should have one. Happy hanging .
The item I purchased said "In Stock" on the day of purchase. I got a confirmation email and receipt but nothing more. On their website it says items are delivered within 1-2 business days so I got worried by the 3rd business day. I phoned them up and no one from Gym Kit UK was around OR returned the voice message I left. Someone finally replied to me via email after I sent them an email asking where my order was. The reply said they'd get the items I ordered back in stock in 2 week's time. At this point I wanted my money back. After many emails and a lot of stress, I was finally issues a refund. The money took ONE WHOLE WEEK to be refunded! My emails were very much ignored in that time as I was chasing up the refund. Based on how bad communications were at Gym Kit UK, I began to worry that they'd keep the money. Don't waste your hard earned cash on Gym Kit UK. I am definitely staying far far away from them in future. Incase you're interested, I purchased the items I was after from DesirableBodies online and they arrived within 48 hours for less than £3 shipping cost! DesirableBodies all the way!
Gymkit UK seem to be the only suppliers of the Teeter range of products in the UK so I couldn't shop around like I usually do. Having said that, the products and prices were very good value for money. The only downside for me was the poor commnication from them. When I asked about delivery I didn't get a response until the next day. I was given a delivery date of August the 5th and made arrangements for somebody to be home. Then I received another e-mail stating that the order was in fact being despatched on the 5th and that I should allow 1 - 2 days for delivery. I contacted Gymkit UK for clarification but nobody bothered to reply.
iT'S VERY DIFFICOLT TO START A BUSSINESSE WITH YOU RCOMPANY, EACH TIME i HAD PROBELMS , TO COLLECT THE MACHINE. NO BODY HAVE INTERESSING TO INFORM ME ABOUT MY CREDIT NOTE AND MY MONEY BACK. i DON'T THINK TO COOPERATE WITH YOUR COMPANY AGAIN.
The Teeter Contour L5 inversion table is a very expensive model and I expected it to be a good product at that price. It was very well labelled, well machined, good instructions and seems adjustable and stable. So money well spent.
What gave me confidence to make this expensive purchase was the pre-sales assistance from the seller which was extremely helpful and professional.