I placed an order which they took the money for immediately, then took 2 weeks to send with no communication letting me know when delivery would be made, I had to call them. One of my items didn't turn up I called them to ask them why they said they would call me back and didn't. I called again and was told I'd get a call back and again I didn't get a call back. I called again and was told 3 weeks after my order was place and money taken that the item was discontinued. I just found their lack of communication (phone and email) unacceptable
Staff were very helpful and friendly, they showed me around the showroom and took me to their warehouse. They were able to accommodate my budget and I ended up with a treadmill that I am very happy with. Will be back again next time I want to add to my home gym. Thanks guys!
Well, a complete comedy of errors which led to us having 3 wasted days off work, our driveway damaged, finally receiving a treadmill which was worth less than half what we paid, the managing director telling us that although he had our £1700 and we had nothing to show for it he didn't see why he should prioritise us to let other customers down! In the end we eventually received a refund after at least 40 phone calls, leaving me upset and frustrated. Do not use this company or you too will be disappointed and out of pocket at having to wait for non existent deliveries and collections!
I purchased an inversion table based on public reviews and decided to get the optional gravity boots and accessory bar on recommendation of the reviews. Got the table but no boots but they were from the same retailer so should have been delivered at the same time and from the same delivery company. No sign of them yet, hopefully after the weekend, but it means I have to be at home again for another delivery I could have done without. I can't review the equipment until I get it all.
Ordered two items, one was good the other was a not item ordered. We were told the one we had chose needed a part so they gave us a loan bike until ours was ready. It's been well over three months now and still no Spin bike. We have made countless calls and still waiting for them to get back to us. Bought this particular bike after being told the parts are easy to come by. Come on guys this getting beyond the joke now!
Ordered an item and because it was being shipped by the manufacturer it was supposedly going to take 10 days, fair enough. After 3 full weeks my item still hadn't arrived, nobody had contacted me to inform me of the status of the order. I eventually had to phone and demand a refund. Was not a pleasant experience and I am afraid it has put me off of using them ever again for anything.
Gymkit are very helpful and knowledgable to deal with. However my product was supposed to arrive on Friday and did not turn up due to the manufacturer not delivering when they were supposed to, my goods are supposed to arrive on Tuesday we will wait and see.
In October 2013 I was told that I would be given a 2nd hand set of Cable Handles, in recognition that the delivery of my New Cable Handles was going to take a little while. I received the 2nd hand Cable Handles, and was told I could keep them and use them until the arrival of the ones that I originally ordered.
We are at the end of Jan 2014 and I still havent received the Cable Handles that I ordered. Unbelievable
I ordered what I thought was a set of dumbbells from Gymkit. What arrived was just one set, but a phone call to them meant that they dispatched out another pair, even though it was my error. Brilliant service.
It would have been helpful to have been informed earlier in the process that the product was temporarily out of stock so that I didn't have to keep chasing. I had to call several times and each time you said that you would check with the supplier and ring me back which didn't happen until the very last time.
The product itself has finally arrived in good condition but you could easily have left a note on the order to say that the supplier did not have in stock but could deliver within ...days, which would have been more helpful, would have avoided unnecessary phone calls to try and find out what was happening.
To compete on Internet quick delivery and proper tracking is essential. All I know is my order is not fulfilled which I already know as the order has not been delivered over a week since making the order
I discovered teeter hangs up at a festival - and from the onset I was hooked and was blown away by the effectiveness of this simple therapy. I now have a teeter hang up in my home and its amazing. Its generating a lot of interest with my family and friends. I have worked up my confidence and can totally invert now - I love it and think I must have been a bat in a former life. Totally recommend this product -every home should have one. Happy hanging .
The item I purchased said "In Stock" on the day of purchase. I got a confirmation email and receipt but nothing more. On their website it says items are delivered within 1-2 business days so I got worried by the 3rd business day. I phoned them up and no one from Gym Kit UK was around OR returned the voice message I left. Someone finally replied to me via email after I sent them an email asking where my order was. The reply said they'd get the items I ordered back in stock in 2 week's time. At this point I wanted my money back. After many emails and a lot of stress, I was finally issues a refund. The money took ONE WHOLE WEEK to be refunded! My emails were very much ignored in that time as I was chasing up the refund. Based on how bad communications were at Gym Kit UK, I began to worry that they'd keep the money. Don't waste your hard earned cash on Gym Kit UK. I am definitely staying far far away from them in future. Incase you're interested, I purchased the items I was after from DesirableBodies online and they arrived within 48 hours for less than £3 shipping cost! DesirableBodies all the way!