Haarpflege Artikel reviews

Haarpflege Artikel reviews

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6.1
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Worst internet business ever-they cheated me

I searched for a specific hair-product on google, and was lead to www.haarplege-artikeln.de. I ordered what I needed, and sent off the order electronically. Immediately afterwords I came by their home-page, and saw that they had an offer of "5 euros discount when you order exceeds 40 euro". I decided to add a few more articles to my order, inorder to get the discount. I could not add items to my order, so I made a second order, and very clearly stated in the "commentary"-box, that I wanted it shipped with my other order, placed about half an hour earlier. i paid for both orders, including twice postage, by Pay-Pal, expecting to get the extra postage refunded once they had merged the two orders. When I received my receipt in my in-box, I saw that my comment was no-where to be seen. I immediately wrote an e-mail, re-explaining the matter, and saying, that if I could not get the two orders shipped together, I wanted them to contact me before sending any of them. i got an auto-reply, and then heard nothing. 2 days later I wrote them again, and again another 6 days later (10 days after I made my order. I finally got an answer from them, saying that the two orders would be shipped together, and that i only had to pay once the postage. However, the payment had already taken place, and they could not refund me the 5 euro discount, but I would get a 5 euro voucher for my next buy with them. I wrote that I was not interested in a voucher, and that I know for sure you can pay back money that has been paid by Paypal, so when they refundend me the postage, they might as well refund me the 5 euros at the same time. I have had absolutely no answer to that. I have received my goods (14 days after ordering them - the home page said 4-6 days) but there was no voucher in it. I have now paid twice the postage for one parcel and I have not gotten my 5 euro discount. All in all, I have paid 12 % more for my goods than I agreed to, and that is in my opinion borderline to pure and clean thievery. I will NEVER recommend ANYBODY to use this company. If I could I would give them 0 stars, but unfortumately I have to give them at least 1 to be able to make the review.

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