Hallmark reviews

Hallmark reviews

Low
4.8
from 0 - 10
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
Review company
36 Trustpilot review(s)
|
Latest review
ShowHide Rating distribution
Rating distribution

Reviews

About

trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Awful Customer Service

I have been trying to return items purchased over 100 miles from where I live.

There was no mention of the refund policy in store nor on the receipt and despite emailing customer services several times, they send generic replies but refuse to acknowledge or respond to my specific questions.

I would never buy from them again and am still trying to sort out my refund!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

No delivery of 3 special cards for Christmas

Hallmark has let me down big time, ordered my three special Christmas cards 9th December 2013 it is now 20th December 2013 sent 7 emails to customer service and no reply, I have used them for a long time but this now sadly is the end I will never use them again. What a huge let down Hallmark.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Beware sending to wrong address if you have multiple addresses!!!!!!!!!!!!!

Make sure you have selected the correct address to send your cards to. If you have several addresses it seems to default to the last address used, even if you click the 'back to me' button. Apparently this button just sends an additional envelope!!! I have been using Hallmark for some time and have just made this mistake and there is nothing they can do about it. It's all automated and I have just sent 3 personalised cards to someone I hardly know! They really do need to do something to make it clear on the web site..............
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Nice cards, but pricey and delivery charges are a joke

Bought a medium sized card but as it was a 'designer' one it cost £3.99 instead of the usual medium card price of £2.99. Shocked to find on paying that I had been charged £1.10 for delivery instead of the 60p it costs usually. Apparantly, as my card was more expensive it puts me into the next delivery bracket so I have to pay more for the same sized card despite it costing the same as a standard medium card to post. When I complained they just said thanks for the feedback. Will be buying elsewhere in future.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Not a happy bunny

I was impressed by the offer of 50% off. Chose the card. Nowhere to enter the discount code. I rang to complain, the guy wasn't interested. very poor customer service.
Hallmark

Reply from Hallmark

Dear Barbara,
We are sorry to hear about your poor experience. Codes can be entered on the basket page before you start the checkout process.
We very often have offers on the site so feel free to have a look from time to time.
In the meantime we will follow this up with our customer service team.
Apologies once again and we hope you visit us again soon.
Kind regards,
The Hallmark Team
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Quality products and fast delivery

Ordered several items in their January sale. Apart from one item, out of stock, everything was delivered speedily and I was very impressed with the quality of the products, which ranged from cards and wrapping paper to tree ornaments.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Bad Service

Ordered card a week before xmas for the wife, still waiting on it, not happy at all, 1st time I have used them it will be the last, very disapointed
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Excellent birthday card for my beautiful niece

I had a look at the choice of cards that were offered, and one jumped out at me my niece will be turning 20 years of age in a few days and she loves shoes the card was perfect, I can't wait to give it to her. It was easy to order and to customise so it will great for her. Thank You hallmark
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

ordered a 2012 xmas card, not 2013!

so I placed my orders for my xmas cards on the afternoon of the 19th, BEFORE the 20th cut off date as advertised..

No cards arrived before xmas, they turned up today- the 29th! I ordered windscreen wipers on xmas eve that came on the 27th, so NO EXCUSE! it was my son's first xmas and whilst he is too young to know any different, I am appalled. Resorting to writing here as they did not respond to my boxing day email.

Jessica
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Do not use if you want a reliable service!

Ordered a Christmas card for my wife on behalf of my 3yr old daughter. Couldn't leave the house due to illness, so this service seemed ideal. Placed order in time for Christmas delivery and was pleasantly surprised that the delivery arrived next day.
Sadly the card was not what I ordered and did not match the description on the dispatch note. The card was for a son not a mum.
No time to reorder and unable to go out shopping so no card for Mum for Christmas.
If you can't check the basics, you shouldn't be in this business.
A service that people rely on for special occasions needs a far higher level of reliability.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Uttery awful

I received a mail offering £10.00 off orders over £20-00 - the site accepted the promotion code but didn't apply the discount. so the order was cancelled On complaining received a reply offering 10% off my next order !
I placed an order for 5 cards at 03:25am on 19th December and received an email acknowledging the order. The payment was removed from my credit card immediately. The order is currently ( 25th December !!) marked in my account as 'acknowledged'. Not one card has been received.

To add insult to injury a further email was received from Hallmark on 20th December stating that all orders placed by 2.00 pm on that day would be despatched to ensure delivery before 25th December.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

UTTER DISGRACE

What a fiasco still not received order after 3 weeks..BUT THEY TAKE OUR MONEY total shambles ..keep away from this company
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

LATE!

ordered cards tuesday for both parents birthday.......still not arrived Saturday??
Next time i will send from Australia - it may be quicker!
Shame, as i was going to send all my xmas card via site.....will shop around instead.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Disgusting Service

Placed two orders over two days, money taken and confirmation emails received.
Logged onto site a few days later to find only one order showing which was partially cancelled. No email notifying of this.
Phoned about the other order not showing on my account and was told that it was out for delivery no problem, Great I think until it arrived and low and behold part of the order had again been cancelled, NO EMAIL and NOT even and explanation in the package I did receive. it seems this company don't have a clue as even customer service can't access the account other than to say its out for delivery. I am still waiting for a response re the other order so all in all not a company I would chose to deal with again after I get my money returned!!
Do a search on the net you will find this is not an isolated or sour grapes review!!
Hallmark

Reply from Hallmark

Dear Denise,
We are very sorry you have experienced issues with your recent orders.
Due to a technical glitch part of your order may appear as cancelled in your account and only part have been despatched.
We would just like to reassure you that this is not the case and that we are working at full capacity with the aim of despatching the remainder of your order as soon as possible.
In the meantime we will follow this up with our customer service team.
Apologies once again and we hope you have a great Christmas.
Kind regards,
The Hallmark Team
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor. Order's are never delivered if you use Google Chrome

I waited for an order for my wife's birthday, never arrived so phoned and they said there was a problem with the order. Why did I have to phone to identify this! Customer Services said it was possibly a Google Chrome issue, but wasn't sure. I checked website terms and it says Chrome is supported. (the site doesn't load at all for me today with IE8). Anyway, I customised my 2 cards again with Chrome, placed and paid for order. When I phoned to check, again it had an error on their side. I give up. I'd love to use another browser but it's my work computer. One missed birthday and lots of wasted time
Hallmark

Reply from Hallmark

Hello Bruce,
We are very sorry you experienced an issue with our site and our Customer service team was not able to help you.
Please get in touch on 0845 094 5094 or email us at help@hallmark.co.uk and we will happily refund you if this has not already been done..
In the meantime we will follow this up with our customer service team.
Apologies once again and we hope your wife had a good birthday.
Kind regards,
The Hallmark Team
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great cards, great selection, great discount & finally, a great service, thank you!

Browsing is a doddle with plenty of variety, and personalising a card is extremely easy & fun to do, plus you can really put your feelings into any particular card whether it be humorous or sentimental. Also very convenient at times, especially if you have forgotten someone and you can't get to the shops, or you want something that little bit special.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Great cards, brill service

Ordered 3 xmas cards, one with a photo. I fully personalised them and found it really simple to do. Got them for £2.99 each instead of £5.99 with the xmas offer and they came within 2 days and exactly as I ordered. Really good value and excellent service!!
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

Poor

Ordered a printed mug for my wife from the kids, the mug was displayed with a fixed sentance and an option to add a name, changed the name to Mummy's and upon arrival that's all it said the fixed sentance was gone, now ordered another mug and written the sentance myself at an additional cost of £9
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

wont change something when hasnt been processed or printed

I did the card and sent and paid for it only to realise there is a mis-spelling on it so got in touch with them to see if they can alter it but they said they was unable to as its automated but not yet been printed. A bit of a joke to be fair.
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars
trustpilot stars

fantastical

Hi I have always been sooo pleased with the service I received from you and quick card delivery...excellant ... thankyou...Linda

Hallmark Details

About this company

Hallmark Cards UK - Choose, Personalise and Buy a Hallmark Greetings Card from 1000's available online right now. Send eCards from our huge range or find out what's going on In Store.

Visit Hallmark

Trustpilot's Commitment

Trustpilot is committed to ensuring better online shopping experiences for everyone, which means we work hard to fight fake reviews. Find out more.

If you notice fake reviews on this company profile, we want to hear about it. Please contact Trustpilot here.

Trustpilot Subscriber

This company subscribes to Trustpilot Business services. Read more about our services for companies here.

No companies can delete or otherwise censor reviews.