I ordered a costume, which was sent out in a timely manner, but weather conditions delayed the delivery by 2 weeks. During that time, I called customer service at least 2 dozen times and they have an automated system that simply disconnects your calls!!! I e-mailed several times and again, zero response. I never was able to connect with anyone in the company, and tried with every option H24 showed available. Ultimately, I have shipped the item back and am now doing a charge-back on my credit card payment to Halloween24, since they will not respond to any communications. Good luck with ordering from them folks.......
I bought the BATMAN 60's Grand Heritage costume from Halloween 24.com. I am very pleased with the quality of this costume and the fit as well. Leanne was great in helping me correct a defective utility belt that came with the costume. I was mailed out a replacement belt in a very timely manner. THANK YOU SO MUCH LEANNE....GOOD JOB I want to buy another costume from you because of the good prices, and most important ...excellent service I received from your company and sales representative. Sincerely, Jim Blair
When you buy "at distance" the quality of the products and the quality of the communication from the vendor can both make your decision either a good one, or a not-so-good experience. Halloween24.com was exceptional at both of those vital requirements -- the product was of high quality (teen daughter was very pleased) and their communication along the way was friendly, timely, correct, and made the sale both comfortable and easy. Top marks for this vendor! We'll be back!
I have bought several costumes online and am picky when it comes to store-bought costumes. I do not think they are all of equal quality. I want an authentic looking costume without spending a lot of money. The Cleopatra costume we purchased from Halloween24 is one of the best quality costumes for the buck. The dress is lined and gives the outfit a higher-end look and feel . The dress velcros together nicely and fits perfectly. The blue and gold decroation on the dress and collar are very attractive. I ordered the gold snake armband as well. It is hard to wrap around my daughters arm so that it stays on. Overall I am very pleased with this costume.
I was little hesitant to get costumes online, but I'm glad I went with this company (another company's costumes just didn't fit right). Each item I ordered arrived in a timely fashion and fit well. The prices are as most costumes are, but I feel they offered a wider selection to choose from so you can put your money toward the costume you REALLY want, not the one you settle for because that was "all there was," such as if you were in a store where sizes go fast.
Plus, they give an option of e-mailing you if you'd like to know when a specific costume is back in stock, a nice addition unlike other websites, so if you really wanted a certain costume, it will most likely become available again (this happened to me).
The only reason I gave it one star less is because of their refund policy. In order to receive credit back, you have to postmark it within 14 days. It wouldn't be an issue with me since I am the type to try it on right away and then send it right back out the following day, but for those who are busy and cannot necessarily make it out to the post office that quickly, it would pose a problem. (Personally, I like having 30 days to return items because it doesn't make me feel so antsy and rushed, but I can see why maybe they would give people a shorter time-frame--no one wants to buy a used costume, yuck!)
Bottom line, I was happy with my experience and the costumes I received--I kept all of them. They are going to be wonderful for Halloween--so excited!
The prices were great and the items were delivered on time but one of my items was broken. They were ceramic balloon weights and were not wrapped in bubble wrap. I was a little disappointed with that aspect of my experience but overall I would use this company again.
I just ordered a bunch of construction themed stuff for my sons birthday. I've been looking for construction vest for the kids and was finding out that they were running about 4.00-5.00 a piece. it got me rethinking the whole vest idea, bummed that I was not able to get the vest. I came across halloween24.com. wow I found the vest for under 2.00 a piece and hats to go with them!!!! all my construction themed items came In great condition and promptly too. I'm very impressed with the prices on this site and I will be shopping there again.
Ordered party favors for my sons pirate party and received them in record time! was very happy about the quality of the items as well as the price! I did my research and couldn't find a better price any where else!!! :)
I ordered two costumes for a Candyland theme bday party and a wig...every item was great and delivery was fast! Prices are better than ANYWHERE else! I had a question about a discount promo code during my check-out and I received an answer within 24 hours!!! GREAT CUSTOMER SERVICE!!! One thing I will complain about was when I was purchasing things on their website and had items in my cart, if didn't purchased the items in my cart right away, they will disappear from my cart. That was annoying as I had a lot of items as I was trying to decide which items to buy and I had to keep going back more than 5 times to get the items again into my cart. Other than that, everything else was GREAT!
Halloween24.com went ABOVE AND BEYOND my expectations. After researching literally everywhere for YO Gabba Gabba items, I finally found what I needed. The prices were even 50-75% less than everywhere else. To top it off, I was in a crunch for time and through multiple conversations (from my end), my package arrived JUST IN TIME, even though I ordered on July 4th. I'd recommend checking Halloween24.com's site before you go ANYWHERE ELSE!!!
Halloween 24 had a great selection of items to choose from when other companies fell short. I purchased Mario and Luigi plastic water bottles for my sons birthday party. The online order process was easy. The shipment arrived on time, undamaged and complete. Plus the water bottles are super cute! Thank you to Halloween 24, we will be returning customers :-)
As Amazon Prime members, it takes quite a bit to get us to use another online vendor, since the Prime membership gives us free 2 day shipping on most items. However, in this case, Halloween24.com still beat Amazon's price. We ordered item on Sunday, it shipped Monday, and and it arrived Wednesday. The transaction could not have gone better. Would definitely use again.
After looking around at several different sites for the pink john deere wall decals I found this site to be the cheapest. I wasnt to sure that the product would be good for our textured walls...but to my surprise they stuck and have been up for several days! I couldnt be happier with the product. I was unsure of the size when I ordered just because I wasnt concerned with it so when the product came and I saw how big it was I knew I payed a good price! My daughter was so excited when she saw her new room decorations!