I received an email from Hamlovers telling me that my ham order was on its way. However I did not order the ham and suspected it was a gift from a friend. The only problem was that we do not live in the UK, but the ham was being delivered to our overseas address, UK (which of course does not exist). I wrote to Ham lovers to point this out and to ask if they could deliver to our overseas address, and they have still not replied to my email. I was embarrassed to get a message from friends this week asking if we had received a "strange parcel" from them. I guessed it was the ham and had to tell them that nothing had arrived. They just have been thinking I was rude not to have acknowledged it. I don't know yet if Hamlovers ham is a great product because I have not tasted it. However Hamlovers does need to do something about its customer service!
I was introduced to Ham lovers by a family member and the taste of the ham he served up at a party. I ordered on line, which was really simple, and was able almost immediately to track my ham which arrived very promptly in perfect order and included an excellent introductory dvd explaining how to cut as well as a knife and stand. needless to say the ham is fantastic. I would certainly recomend Ham Lovers to my friends and will order again.
I wanted to source Osborne 103 Brandy so I googled it and Hamlovers was the obvious website. Went in, placed my order and it arrived exactly when it was promised. So I take my hat off to Josh and Guy. Robbie Kemp
I wanted to buy a birthday present for my wife and decided to buy her a serrano ham. I was born and grew up in the province of Huelva where many of the best hams originate, and I do know something about them. I ordered a pata negra shoulder ham (paleta) which came with a stand and knife. I asked for it to be sent to my daughter's address since my wife and I were going to be abroad on holiday. My daughter enjoys ham but is not by any means an expert. Hamlovers.co.uk contacted her to say that they did not have the product that I had ordered but suggested what they considered an appropriate alternative, and she agreed. When the ham arrived it was a leg ham not a paleta, most importantly it is not a pata negra, and it did not come with a stand so I had to order that separately as it is near impossible to carve a ham properly without a stand. The ham is OK, and it is being enjoyed, but it is definitely not of the quality I wanted, lacking the dark colour and fullness of flavour you get with the top quality hams.
We recently used Hamlovers products for an event we were catering for an established design house. Very happy with the service, very pleased with the quality of the product. Nothing but praise from those attending the event, which ultimately looks great on us.
Just poor, ordered a ham holder and knife set. The site did not it clear the product was coming from Spain, it is ham lovers.co.uk after all. The site made it clear that they would dispatch orderes received before 2 pm would be dispatched the same day and an email sent with tracking information, this did not happen and I had to chase it up. When they responded they sent an incomplete tracking number so I still could not track it. When the product arrived I was very disappointed. Product was poor with cheap fittings which bend when tightened, the knives are very cheap all though they are sharp. The steel is pathetic! Glad I did not get my ham from here as well!
The communication was great, I received an immediate UPS tracking number to track the shipment. They didn't have the ham in stock that I ordered BUT they contacted me immediately to offer an alternative and it turned out to be a better quality but offered at th esame price which was great customer service. Delivery arrived on time and I was very pleased with the product - fantastic. I will be using them again.
Very pleased with my small ham - perfect size seeing as it's my first attempt at carving and I didn't want to tackle something too big. Lovely colour, rich and sweet flavour; next time I hope to try something slightly less salty but that is just a matter of preference. Delivery was prompt and the ham was very well protected in its packaging. I will order from Hamlovers again. Thanks guys :-)
The jamon I bought was delivered promptly and was authentic iberico de bellota at a really competitive price. It was delivered late November & we are still eating it! It has excellent flavour & texture. I will buy again.