I received an email from Hamlovers telling me that my ham order was on its way. However I did not order the ham and suspected it was a gift from a friend. The only problem was that we do not live in the UK, but the ham was being delivered to our overseas address, UK (which of course does not exist). I wrote to Ham lovers to point this out and to ask if they could deliver to our overseas address, and they have still not replied to my email. I was embarrassed to get a message from friends this week asking if we had received a "strange parcel" from them. I guessed it was the ham and had to tell them that nothing had arrived. They just have been thinking I was rude not to have acknowledged it. I don't know yet if Hamlovers ham is a great product because I have not tasted it. However Hamlovers does need to do something about its customer service!
I was introduced to Ham lovers by a family member and the taste of the ham he served up at a party. I ordered on line, which was really simple, and was able almost immediately to track my ham which arrived very promptly in perfect order and included an excellent introductory dvd explaining how to cut as well as a knife and stand. needless to say the ham is fantastic.
I would certainly recomend Ham Lovers to my friends and will order again.
Was very happy to receive my Ham in such a short time and have been having a lot of fun carving it over the last few weeks. Will for aure be going back for more.
I wanted to source Osborne 103 Brandy so I googled it and Hamlovers was the obvious website. Went in, placed my order and it arrived exactly when it was promised. So I take my hat off to Josh and Guy.
I wanted to buy a birthday present for my wife and decided to buy her a serrano ham. I was born and grew up in the province of Huelva where many of the best hams originate, and I do know something about them. I ordered a pata negra shoulder ham (paleta) which came with a stand and knife. I asked for it to be sent to my daughter's address since my wife and I were going to be abroad on holiday. My daughter enjoys ham but is not by any means an expert. Hamlovers.co.uk contacted her to say that they did not have the product that I had ordered but suggested what they considered an appropriate alternative, and she agreed. When the ham arrived it was a leg ham not a paleta, most importantly it is not a pata negra, and it did not come with a stand so I had to order that separately as it is near impossible to carve a ham properly without a stand. The ham is OK, and it is being enjoyed, but it is definitely not of the quality I wanted, lacking the dark colour and fullness of flavour you get with the top quality hams.
The ham was a very reasonable price and taste divine. They swopped out the standard free standard knife and DVD for olive oil. As I already had them from a previous purchase.
We recently used Hamlovers products for an event we were catering for an established design house. Very happy with the service, very pleased with the quality of the product. Nothing but praise from those attending the event, which ultimately looks great on us.
Just poor, ordered a ham holder and knife set. The site did not it clear the product was coming from Spain, it is ham lovers.co.uk after all. The site made it clear that they would dispatch orderes received before 2 pm would be dispatched the same day and an email sent with tracking information, this did not happen and I had to chase it up. When they responded they sent an incomplete tracking number so I still could not track it. When the product arrived I was very disappointed. Product was poor with cheap fittings which bend when tightened, the knives are very cheap all though they are sharp. The steel is pathetic! Glad I did not get my ham from here as well!
The communication was great, I received an immediate UPS tracking number to track the shipment. They didn't have the ham in stock that I ordered BUT they contacted me immediately to offer an alternative and it turned out to be a better quality but offered at th esame price which was great customer service.
Delivery arrived on time and I was very pleased with the product - fantastic.
I will be using them again.
Very pleased with my small ham - perfect size seeing as it's my first attempt at carving and I didn't want to tackle something too big. Lovely colour, rich and sweet flavour; next time I hope to try something slightly less salty but that is just a matter of preference. Delivery was prompt and the ham was very well protected in its packaging. I will order from Hamlovers again. Thanks guys :-)
The jamon I bought was delivered promptly and was authentic iberico de bellota at a really competitive price. It was delivered late November & we are still eating it! It has excellent flavour & texture. I will buy again.
From start to finish the service was truly excellent, delivery notification was perfect and the product was superb! Can't fault the whole experience, thank you and I look forward to shopping with you again.
Have used the guys on a few occasions now.
Service is excellent. The order tracking system works very well. The product selection is based on quality not quantity. To date I have purchased hams and cheeses and would wholeheartedly recommend the site. Email communication is equally responsive and helpful.
I bought a Joselito Ham as a Christmas present and it didn't disappoint! It came in an enormous box, with stand, dvd and knife and was delivered very quickly. The Ham is delicious. It is so good, that I buying the same again next year!
This appeared to be the only website in the UK that was able to supply my favourite spanish brandy. It came as a complete suprise that it was sent direct from Spain.
However the order was dealt with very promptly and efficiently and I would certainly use Hamlovers again.
Everyone thought the ham was delicious.
Perfect service, we live on an off island and the delivery was not effected at all.
The products we ordered are great.
We intend to use them on a regular basis and would reccommend hamlovers to anyone who hankers after that special taste of spain.
Great site,great ordering experience,fast delivery and more importantly amazing product! Ham was delicious.
Two days before Christmas I placed an order for a present for my Family excited about it but concerned that it would not arrive on time. Not only did it arrive on time but as Hamlovers were out of stock on the one that I ordered Josh left me a message saying that he had sent a better one and it would arrive the next day. I was thrilled.
The service was quick, reliable and friendly and my dad has been hiding the ham from the rest of us he likes it so much.
I'm very happy with the hams I have bought as they are very good quality it doesn't matter if it is an iberico ham or a reserva one. The ham arrives very quickly but you expect that when you pay for.
Hamlovers are not very flexible about what they give as free gifts.
I have delt with Ham Lovers now for three years and always had a first class service. They have listened to my requests and instructions and delivered accordingly to the letter.
A group of us travel extensively around Spain, always on the lookout for the " best" tapas.
This ham has just been everything they said, the best I have ever tasted.
I love terry brandy,have done for years,used to bring it back in gallon bottles back in the 60's,bottles made great lamps.In latter years wife and i would drive my old merc down to spain,load up couple of cases and return with enough to see me through to the next holiday.Can no longer do this essential trip and thought my terry days were over.searched high and low for a supplier in the uk to no avail,however my son,to whom I shall be eternally grateful,by chance found hamlovers. Life is now so wonderful,go on line place order within 5/6 days a very well packed terry arrives at my door in perfect condtion all I have to do is sip it,AAAHHH.
Thanks Boys you'e made this old boy very happy.The ham's pretty good too. david williams, golden valley.
Would highly recommend you to a friend, in fact I have as people have asked were I got the hams from and didn't hesitate to tell them. Will definitely use again as I have the last two years.
If you like Serrano type hams then you must treat yourself to the real thing. There is no comparison between a this and the pre packed rubbish in the supermarkets. The meat is lovely and sweet and the fat is beautifully buttery, our only complaint was there wasn't enough!
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