hamlovers.co.uk reviews

hamlovers.co.uk reviews

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Review by confirmed purchaser

Very nice

Very nice guys from the company and beautiful jamon, but jamon didn't arrive on time for my party.
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Review by confirmed purchaser

Beautiful & succulent

Would recommend and I will be buying another 1.
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Review by confirmed purchaser

Tasty ham, delivered quickly

A very good service. The ham is delicious and it arrived promptly in perfect condition.
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Review by confirmed purchaser

Excellent !

Very good ,all my friends enjoy it !
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Review by confirmed purchaser

Fantastic service

Fantastic service, fast delivery and awesome products
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Review by confirmed purchaser

Perfect and efficient

Brilliant service and a great and very high quality product
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Review by confirmed purchaser

When I wrote to tell you you had our incorrect delivery address you did not reply to me and I have still not received the ham

I received an email from Hamlovers telling me that my ham order was on its way. However I did not order the ham and suspected it was a gift from a friend. The only problem was that we do not live in the UK, but the ham was being delivered to our overseas address, UK (which of course does not exist). I wrote to Ham lovers to point this out and to ask if they could deliver to our overseas address, and they have still not replied to my email. I was embarrassed to get a message from friends this week asking if we had received a "strange parcel" from them. I guessed it was the ham and had to tell them that nothing had arrived. They just have been thinking I was rude not to have acknowledged it. I don't know yet if Hamlovers ham is a great product because I have not tasted it. However Hamlovers does need to do something about its customer service!
hamlovers.co.uk

Reply from hamlovers.co.uk

Hi, the order was placed by your friends in the uk using the uk site. We don't in fact ship to Hong Kong. But they went ahead and entered a Hong Kong address followed by "country:UK" so that is how it all went wrong. The website doesn't even allow you to send to countries we don't serve, but if a user enters any old address followed by a country we support, well, this is what happens. I'm confident we can get the whole thing sorted but I'm afraid it was an unfortunate error made by the customer, in this case.
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Review by confirmed purchaser

Convert

I was introduced to Ham lovers by a family member and the taste of the ham he served up at a party. I ordered on line, which was really simple, and was able almost immediately to track my ham which arrived very promptly in perfect order and included an excellent introductory dvd explaining how to cut as well as a knife and stand. needless to say the ham is fantastic.
I would certainly recomend Ham Lovers to my friends and will order again.
hamlovers.co.uk

Reply from hamlovers.co.uk

Thank you very much!
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Review by confirmed purchaser

Excellent products, Good delivery service and Great price.

Was very happy to receive my Ham in such a short time and have been having a lot of fun carving it over the last few weeks. Will for aure be going back for more.
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Review by confirmed purchaser

Exceptional online ham service !!!

Been ordering a ham every 3 months for 3 years for personal consumption. Excellent service and hams every time!!

LOVE ham lovers!!
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Review by confirmed purchaser

Great customer service, great products.

This is the second time we have used Hamlovers and it didnt disappoint. Great recommendation for our budget and just absolutely delicious once again. Thanks!
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Review by confirmed purchaser

Improve your service? You couldn't - it was perfect!

I wanted to source Osborne 103 Brandy so I googled it and Hamlovers was the obvious website. Went in, placed my order and it arrived exactly when it was promised. So I take my hat off to Josh and Guy.
Robbie Kemp
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Review by confirmed purchaser

Not what I asked for

I wanted to buy a birthday present for my wife and decided to buy her a serrano ham. I was born and grew up in the province of Huelva where many of the best hams originate, and I do know something about them. I ordered a pata negra shoulder ham (paleta) which came with a stand and knife. I asked for it to be sent to my daughter's address since my wife and I were going to be abroad on holiday. My daughter enjoys ham but is not by any means an expert. Hamlovers.co.uk contacted her to say that they did not have the product that I had ordered but suggested what they considered an appropriate alternative, and she agreed. When the ham arrived it was a leg ham not a paleta, most importantly it is not a pata negra, and it did not come with a stand so I had to order that separately as it is near impossible to carve a ham properly without a stand. The ham is OK, and it is being enjoyed, but it is definitely not of the quality I wanted, lacking the dark colour and fullness of flavour you get with the top quality hams.
hamlovers.co.uk

Reply from hamlovers.co.uk

Hi Colin, this was back in August. We were out of stock on that day and our staff phoned your daughter (your daughter's is the only name on the order). As you rightly say, they agreed together what to do, all seemed ok. It was a genuine and spontaneous attempt by a helpful young staff member to ensure that the customer was informed immediately and at least that way the order would arrive on time. So to be honest I don't think we did anything wrong.

I agree with you that the alternative isn't quite the same, although I hope you'll understand how it came about. The stand is indeed not included free with that jamón serrano. It is available for purchase of course, but again, the person handling this order wasn't quite as au fait with the details of the accessories included with each product as our permanent staff, because he was new and just trying to be helpful.

We hope you'll order again with us in the future.

Guy
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Review by confirmed purchaser

Prompt great service great quality and catered to my specifc request perfectly

The ham was a very reasonable price and taste divine. They swopped out the standard free standard knife and DVD for olive oil. As I already had them from a previous purchase.
hamlovers.co.uk

Reply from hamlovers.co.uk

Hi Edward, thanks for the review - glad to be of help. We're always happy to switch the free stuff for something different if the customers already have them.
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Review by confirmed purchaser

Excellent service. Great product.

We recently used Hamlovers products for an event we were catering for an established design house. Very happy with the service, very pleased with the quality of the product. Nothing but praise from those attending the event, which ultimately looks great on us.
hamlovers.co.uk

Reply from hamlovers.co.uk

Glad to hear it all went well!
Guy
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Review by confirmed purchaser

Poor, very poor

Just poor, ordered a ham holder and knife set. The site did not it clear the product was coming from Spain, it is ham lovers.co.uk after all. The site made it clear that they would dispatch orderes received before 2 pm would be dispatched the same day and an email sent with tracking information, this did not happen and I had to chase it up. When they responded they sent an incomplete tracking number so I still could not track it. When the product arrived I was very disappointed. Product was poor with cheap fittings which bend when tightened, the knives are very cheap all though they are sharp. The steel is pathetic! Glad I did not get my ham from here as well!
hamlovers.co.uk

Reply from hamlovers.co.uk

Hi Mark, I'm sorry to hear you had a problem with the ham holder. Maybe it was a defective unit. We've shipped literally thousands of them over the last years. While it's true that it's a low cost item (we give them away with most of the larger hams we sell), it obviously shouldn't bend when tightened! Please get in touch with us by email, I haven't got enough detail to locate your order based on what you said here. We'll send you another one or if you prefer we can find something better for you.

Also the reason for the mix-up with the tracking number was a new member of staff and sticky fingers when copy-pasting, sorry for that, too.

Guy
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Review by confirmed purchaser

delicious and reliable

wonderful and fast service, recommended
hamlovers.co.uk

Reply from hamlovers.co.uk

You're happy. We're happy. Thanks for the review.
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Review by confirmed purchaser

Fantastic service

The communication was great, I received an immediate UPS tracking number to track the shipment. They didn't have the ham in stock that I ordered BUT they contacted me immediately to offer an alternative and it turned out to be a better quality but offered at th esame price which was great customer service.
Delivery arrived on time and I was very pleased with the product - fantastic.
I will be using them again.
hamlovers.co.uk

Reply from hamlovers.co.uk

Good to hear, thanks!
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Review by confirmed purchaser

Perfect for Hamateurs!

Very pleased with my small ham - perfect size seeing as it's my first attempt at carving and I didn't want to tackle something too big. Lovely colour, rich and sweet flavour; next time I hope to try something slightly less salty but that is just a matter of preference. Delivery was prompt and the ham was very well protected in its packaging. I will order from Hamlovers again. Thanks guys :-)
hamlovers.co.uk

Reply from hamlovers.co.uk

You're welcome, thanks!
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Review by confirmed purchaser

Terrific jamon iberico - a Christmas hit with all the family (nippers included)

The jamon I bought was delivered promptly and was authentic iberico de bellota at a really competitive price. It was delivered late November & we are still eating it! It has excellent flavour & texture. I will buy again.

hamlovers.co.uk Details

About this company

Visit hamlovers.co.uk

Contact information

Call us on: 020 3286 1105
We live here: United Kingdom

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