Handepay reviews

Handepay reviews

Excellent
9.1
from 0 - 10
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Review by confirmed purchaser

Good service and communication

Good direct and simple sales pitch
No pressure
rates and nearly the best, but the service and aftercare is worth the 0.1% difference.
good range of terminals
Money actually goes into the account in 3 days
i like streamline as well so this works, they are good for security
told my friends about it and they want in as well.
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Review by confirmed purchaser

Fantastic and outstanding ambassador to the company!

From start to the end Marion went out her way to help me, she was so polite. Thanks very much for your help.
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Review by confirmed purchaser

Great price and service.

The charges are great.
Getting it all set up was nice and easy.
Service was nice and quick.
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Review by confirmed purchaser

great, very quick, but have had a few problems/glitches along the way

love machine, very quick to connect.

unfortunately was connected to phone line updates when payments go through internet so one day without my knowledge of what had happened it had just stopped working and took me over an hour to fix with helpline..
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Review by confirmed purchaser

Easy and Affordable

We looked around all over trying to find the best deal it was also confusing.But by chance we came across Handypay it was so simple and easy to sort out and very competitive.In our buisness an auction it was vital to have a card machine and i have to say it has made quite a difference to our revenue and we would highly recommend Handepay
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Amazing Service Thank You

Hi I would just like to give you a little feedback on our experience I have had in getting your products installed.
A Big thank you to Meg Bell for smoothing out a few issues we had at the start very passionate about her job and customer care second to none.
Even helped after hours to get things running smoothly amazing.
Having used another company in the past with very unclear prices and poor customer service you would have to go a long way to beat you guys at handepay.
Please keep up the good work and customer care.
We have now got a very successful website taking smooth transactions everyday.
Well done credit where credit is due.
Regards
Nigel Ivison (M.D)
Ivisons Country Store
www.ivisons.com
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Review by confirmed purchaser

Very helpful and patient

I'm really happy that this man gave up on me and when I switched over I even got cash back. The best thing is he he even came back and set up the up the machine for me. He showed me how to use different things on there. I'm trying to get some customers for him. His really good man!
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Review by confirmed purchaser

Great sales communication but no machine two weeks later

Michael was terrific at explaining the very attractive deal and I was told that it would take 10 days to process and deliver, sadly this was not the case and I am waiting for the machine two weeks down the line with no idea when it is going to turn up.

I wonder if the operations side of the business are as efficient as the excellent sales personnel?
Handepay

Reply from Handepay

Hi Emma, I am very sorry to hear that you have not yet received your Handepay terminal. I can confirm we are looking into the matter and a member of the Customer Support team will contact you as soon as possible. In the meantime should you wish to contact us please email emily@handepay.co.uk.
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Review by confirmed purchaser

excellent communication skills followed by REAL VALUE FOR MONEY

I HAVE HAD NUMEROUS CONVERSATIONS WITH CARD FACILITY SALES
ONLY TO FIND OUT THAT THEY WOULD LIKE TO READ YOUR BUSINESS
AND THEN YOUR PERSONEL INFO LEAVING YOU INTO THINKING ARE THEY
HERE
TO SERVE YOU WELL ACTUALLY THEY TRY TO MAKE YOU THINK THEY ARE DOING YOU A FAVOUR
TO BE HONEST I GAVE THEM A HARD TIME ,CAUSE I TOLD THEM MY CUSTOMERS COME FIRST SO PLEASE KINDLY WOULD YOU GO AWAY
THANKYOU
WELL LETS START WITH THE HIGHEST EG:
SET UP FEE £250 ...........................MINE WAS FREE
HIGH MONTHLY CHARGE ........... DO YOU WILL FEEL RIPPED OFF ?
THEN DON'T DESPAIR
TALK TO MARION AT HANDEPAY (DONT FORGET TO GET HER PHONE NUMBER)
LETS PUT IT THIS WAY SHE PUTS YOU FIRST
PROFESSIONAL,CONSIDERATE.AND THE BEST VALUE FOR MONEY
THEN ITS YOUR TURN,ALL SHE ASKS IS YOU BE SUCCESFULL

OH BY THE WAY THE PRICES STAY THE SAME AFTER YOUR CONTRACT ENDS
GOOD HUH ,YOUR CUSTOMERS ARE HAPPY ,YOUR BUSINESS EXPOSURE
IS IN TACT ,AND YOU KEEP THAT CUSTOMER SATISFACTION KNOWING
YOU ARE MAKING A CHANGE IN RIP OFF BRITAIN
PLEASE PLEASE READ THROUGH THESE RIP OFF COMPANIES TRYING TO
MAKE A QUICK BUCK TO PAY FOR THERE LUXURIES
AFTERALL HOW DO WE KEEP OUR INTEGRITY INTACT

MOVEANDREMOVE .EDINBURGH
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Review by confirmed purchaser

Wonderful service and very efficient follow up.

I had been shopping around for the best deal for a credit card machine. Julia from Handepay was absolutely excellent and first class with the follow up to my enquiry. Within 24 hours I was visited and signed up. The information was first class and so too were the rates offered - probably about the best in the market that I came across for both card machine and also merchant rates! Amazingly other companies have only just started to respond, so they have lost the opportunity. So make sure if you want the best service, rates and deal, get in contact with Handepay. Like me you wont be dissapointed!
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Review by confirmed purchaser

Hassle free sign up & good service

Was easy dealing with them from start to finish, catered well for what i required & had no problems.
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Review by confirmed purchaser

First class company.

Our account manager Jack was great, he provided a swift efficient service and I would not hesitate to recommend him and HandyPay to others.
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Review by confirmed purchaser

Fantastic price and service thanks to David. 10/10 now can't wait for the cash to come rolling in

Fantastic rep David came and was able offer us friendly advice when choosing our card terminal. Please note I'd earlier had a rep from world pay who was let's say not so helpful.. So it was great to see someone who was able to provide a service with a smile. Very competitive prices was by far the best deal I'd found after contacting numerous providers none came close to Handepay. So we drew everything up that day. Then waited for out card terminal to arrive. We then phoned David who them come out to install it and also demonstrate to me how it works which was fab as I wouldn't have known where to start. So I'd like to say a big thanks and I'd give Handepay A* from what I've seen so far. Thanks Emma
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Review by confirmed purchaser

A very happy conclusion, glad I made the right call

An appointment was arranged for me to get some details on the the services available, I didn't really know what I needed but had a bit of an idea, Marion sent me an advance email to give me a little information to look at before our meeting. We had a good chat about what my needs were, where I would be using the PDQ and what sort of payments I would be receiving and we agreed on a terminal quite easily. Everything was explained in a very relaxed manner, we had a good rapport without any hard sell or pressure to sign. At the end of the appointment I didn't have any questions needing answered or worries about hidden costs, I was clear on what was what and had a laugh while listening to the information.

Rogan Grant
Positive Inspiration
www.positiveinspiration.co.uk
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Review by confirmed purchaser

Glad we installed Handepay

We have been considering a visa card system for some time but costs always put us off plus also the worry of how hard it would be to use & maintain. Eventually we choose Handepay , the rep seemed genuine & easy to talk to & the charges were very competitive. We have had the system in for 4 months now & it has made our cash flow so much easier to manage & gives the company a more professional image. I have also contacted the rep David once for some advice on the rolls & he was excellent. So back up service is also a plus.
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Review by confirmed purchaser

Professional Service, Competitive pricing

I've been a Handepay customer for nearly 3 years for instore payments and am just moving over to them for ecommerce. They offered me better rates than I could get anywhere and the whole thing was simple and straightforward.

As an existing satisfied customer I am happy to extend my relationship with them to cover my website as well as my bricks and mortar store. I have no hesitation in recommending them.
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Review by confirmed purchaser

Courteous and professionally conducted

As stated above the meeting was conducted in a courteous and professional manner. We were taken through all of the documents, which were explained to us, and we were given timescales for the delivery of the service.
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Review by confirmed purchaser

Trust, Ability, Hassle Free, Rapid Responce, A Real Person, this is what this company does

So I put a request into compare the credit card machine dot com i think and wait for my quote to appear on the next page but no.

"Your details have been passed to everybody to let them know you will buy anything right now" ARGHHHHHHHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

So avoiding the bombardment of Telesales and being selective of answering the phone, my phone rings with a mobile number. I answer and Marion Houston calls me sitting in her car in a car park near a road as i can hear cars go past her car. She say's
Marion "I have a message to call you regarding a credit card terminal"
Me "Yes you and every other company in india"
Marion "I dont like indian food what do you mean"
Me: "LOL absolutly fantastic you can come and see me tomorrow"

A real person and somebody that can be straight to the point with no sales pitch.

Marion takes my details after a cup of tea in my house and a full length discussion about kids and school etc etc. My trust was gained with the person she was and not the sales pitch, no sneaky i will sign you up stuff, offers, cool off period.

I find dealing with people and not call centres is where society goes wrong but I know marion is doing it for a job and is sales driven but the way she presents herself she absorbes the status of a sales person and joins forces with you to provide you with what you need. I didnt think i would be accepted but sure enough terminal was with me before paperwork from the bank call centre.

Absolutley and utterly fantastic Marion Houston is now my main contact for anything to do with credit card terminals and i sing from the rooftops to fellow business owners regarding her method of business.

I hope everyone that reads this review takes on board what i say because you will not go wrong if in doubt you can visit my website www.theultimateshine.com and give me a call and i will be happy to calm your concerns over this big desicion.

Thanks Handepay for making my life simple and most of all thanks Marion, I have done sales all my life and this is the only way I like to be delt with, straight hassle free.

Paul Wilkins
Professional Car Detailer
Ultimate Shine
home of the "worlds most expensive car wash"
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Review by confirmed purchaser

Handepay are very handy

Michael Kops is my local Sales Executive and is so helpful and caring and only wants the best for his clients. This makes a very refreshing change to the lies and false promises you get from your average sales guys. Even one woman gave me a load of flannel.
I commenced my contract with Handepay last November, and have not looked back. I had a great deal of trouble with my previous contractor, and it is so lovely to have everything running smoothly as it should. Today we seriously rely on our debit and credit cards and my business would be lost without this service, hence it is really important to have a good and reliable company with, may I add, very, very competative rates.
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Review by confirmed purchaser

Marion is a credit to the company

PWT Corporate Wear first contacted Marion Houston a few weeks back. From the first call with Marion is was apparent that I was dealing with a professional company.
I then met Marion a week or so later, she explained everything in simple laymen terms no technical jargon.
Marion put together a package that suited my business. I would gladly recommend Marion and also the company
I look forward to a long working relationship with Marion

Serving your customers, saving you money

Fast and secure transactions

UK-based team - only a phone call away

Savings of up to 40% with no hidden costs

About this company

Choose from a range of card payment processing solutions to suit your business, your customers and your budget. Whether you're switching providers or are new to card processing, you could save up to 40% on the cost of merchant services – talk to Handepay about a solution that suits you.

Visit Handepay

Contact information

Call us on: 0800 377 ­7382
We live here: Westway Park, Galway Crescent
WA11 0GR Haydock
United Kingdom

Category

Handepay is ranked 3 out of 7 in the category

Handepay is ranked 14 out of 51 in the category E-commerce Solution

Handepay is ranked 8 out of 12 in the category Electronic Payment

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