I bought an Olympus OM-D EM-5 which is 30% more expensive in Denmark. The shop does not support credit card payment for international customers but there were no problems with the bank transfer. The email communication with the shop was good and the shipping time to Denmark was less than a week.
I can highly recommend this shop.
After a lot of debating and reviewing different websites and companies as to whether I should update my old camera equipment, I went for it. After speaking with HDEW Cameras on the phone I placed an order late on Friday 1st March 2013 for a 5DMKIII + 24-105 F/4 L USM Lens and a few other items....The kit arrived by Courier on Wednesday 6th March 2013 as instructed by HDEW Cameras (I was kept up-to-date on the process and despatch of the goods by their email system.)
By going with HDEW Cameras I saved approximately £700 on using traditional camera shops and other well know online retailers that I have used in the past..
A big thank you to all at HDEW and now to enjoy the fruits of my labour!
I have now used Hdew for the second time, with two years between purchases. The first time I bought a 16mm Nikon Fish eye. The lens price was good and I received the lens within a few days. My last purchase was for the 28-300 VR Nikon and the SB910 Flash. Both items were priced under the competition and arrived within a few days of the order. Both Items are with UK manuals and have been registered on the Nikon website with no problems. I have had no issues whatsoever with their website and would say that you can buy with confidence.
I've bought from this website a Canon 7D body only and a 16 GB CF card. The delivery took about 1 week, they forgot to put the CF in the box but once I've noticed that and called them back letting them know about this issue, I got it the next day.
The best bit with these guys is that they can issue the invoices with the VAT specified on them so you can claim your VAT back if you're buying on your company's name (of course, it has to be VAT registered).
All in one, good deal.
I've used this company twice now and both times have been friendly and helpful, with a very quick turnaround. Amazing value for money too.
Edit: I have now used this company for the 3rd time and the service is as good as ever.
I found HDew cameras after looking on the pro camera forums. I was about to buy an import Canon 5D plus an array of lenses, flash etc. Basically a very expensive kit. I couldn't justify paying full UK retail as the difference between the on-line prices and UK retail is huge. About 30% on average.
I was going to go with one of the Hong King based companies who have literally millions of positive reviews on-line but was concerned about what happens if something goes wrong. What recourse do you have in Hong Kong? I found several people who'd received damaged goods who suddenly found all of the communication had dried up and nowhere to go once their money had been taken.
While looking up peoples' experiences of the Hong Kong firms I stumbled across HDew cameras and emailed, then spoke to Shaun there. He was exceptionally helpful. I asked advice on the set-up I was planning to buy was given good advice that saved me wasting money. Which I was about to do! The price matched the Hong Kong firms and the conversation gave me confidence. Especially as the camera comes with a 3 year warranty. 1 year with Canon and 2 with Xtend. This was included in the price and Shaun told me to just contact them if something goes wrong. If you read the forums you'll find a guy whose 7D developed a fault after 2 years and HDew were fantastic in getting it fixed.
So I took the plunge and ordered a Canon 5D Mk3, Canon EF 50mm 1.4 lens, EF 70-200m f2.8, EF 24-105 f4, Speedlight 600EX-RT flash and some filters.
The whole lot arrived a couple of days later. The camera might be a European import but you'd never know. It has UK plugs, is set to PAL as default. I registered the whole lot on the Canon site with no troubles.
The only thing missing was the UK instruction manual so I got in touch and a new one was immediately put in the post to me.
Best of all for me, as I work in media, is that the company is UK based so I can claim the VAT back as well.
I have called and emailed the company many times as this was a huge transaction and have always received helpful and courteous help. The equipment was excellently packaged, each item carefully coated individually in bubble wrap and put together in a well padded box.
Usually when you buy from an unknown company you have to take the decision whether to take a risk on the after sales if the price is low enough. In this case you get the best price and the best service. No compromise.
I would not hesitate to recommend the firm. Why pay high street prices when you can save money while at the same getting the best service? I have 3 years piece of mind on the camera, great equipment and paid the right price. Really couldn't be better!
I found the company online, did a bit of research and decided to take a chance on them. So far I don't regret it one bit (I bought a Nikon D700 with free flashgun). I paid securely, received email confirmations and dispatch updates. My camera arrived in perfect condition and I received my flashgun a few days later when it was in stock.
Obviously I don't know anything about how efficiently they deal with problems/returns etc, but I did get an email from a separate company that they use to deal with any faults/repairs, so I'm not too worried. It's definitely a grey import camera, but I work as a teacher abroad most of the time, so I don't care where it is sent from - it's all made in the same region.
Hopefully this review helps someone, but the same as with any company, just because I had a really good experience with them it doesn't necessarily mean you will.
Managed to get an amazing price on a canon XF300 (google for how they do it) which I otherwise would not have been able to afford. Spoke to them on the phone and allayed my worries about sourcing and warranty. Slight delay getting the camera but was kept informed and offered a refund, but I stuck with it and the camera arrived when they said it would. Happy customer and would do high value business with them again.
I ORIGINALLYordered a Nikon D700 AT £1529 from simplyelectronics.net because they were the cheapest HOWEVER, they're a fraud and I cancelled order after 2 weeks becuase it never arrived and then over 2 months to issue a refund.
HDEWCAMERAS.CO.UK were FANTASTIC! Cheap and delivered in 3 days! I'm a very happy customer and would defo use HDEWCAMERA.CO.UK again.
Many thanks HDEWCAMERAS! :-)
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