I placed my order on Thursday and I must admit that I was little nervous that a company can charge far less than other companies for a premium product. However, nothing ventured, as they say. The HDEW website looked impressive but not overly so that would possibly ring alarm bells, as others that I have seen and been put of buying from.
The person that answered the phone was polite and helpful. I was told that I would receive a confirmation email soon after I placed the order.
The email duly arrived and another followed on the following Monday stating that my order had been despatched.
I then recieved an email from the courier company informing me of the time slot for delivery on the following morning - Tuesday.
It is such reassurance that the courier company contracted for the delivery did so with speed and efficiency. My package arrived early and was undamaged - not even a dent to the cardoard box.
I mention this because it shows that HDEW customer care carries through from order to delivery.
I would certainly recommend HDEW cameras to anyone who wants good service and camera products at very competitive prices. Plus, I have a three year warranty on new camera. I will definitely buy from them again.
I would normally have bought my lens from one of the major photographic retailers but ,just a few days after I decided to go ahead, found that they had all put their prices up by about 10% (the manufacturer enforcing its RRP?). Buying from HDEW Cameras meant that I could get the product I wanted at the original price. They were helpful on the phone and delivered my order within three working days. The outer packaging wasn't quite as robust as would have liked – the manufacturer's box inside was slightly bashed – but the lens was in mint condition and came with a bag, cap, lens hood and CD; there was nothing 'white box' about it. Overall, I'd recommend them.
Quite simply, I am astonished at the efficiency of this company. For a company which sells at such hugely discounted prices, I expected bargain basement service too. But nothing of the sort. It was five star from start to finish with a stream of emails telling me when the order was received, when it was dealt with, when my money was being cashed and when the new camera was on its way.
It arrived in the exact one-hour slot I was told it would - marvellous!
It was really well packed with the full instruction book - in English - and all the bits and pieces that should have been with the camera.
All in all, I am mightily impressed, bearing in mind the Olympus OMD DSLR camera was half the price of some online retailers.
I rang HDEW up to place & pay for my order over the phone. I found them very helpful and answered all my questions about delivery options. I received my goods on the day specified, almost on time but due to an accident on the M40 was delayed by an hour. My Camera & two lenses I ordered were well packaged, very happy with the service. I would definitely recommend them.
Prior to placing an order I could talk with a member of the team who gave me some excellent advice. The order was taken and delivery was very quick (within days), well packaged and in perfect condition with courier service which I did not have to pay for - even better!
Very competitive prices. I bought my Nikon D7000 from them at a price that could not have been matched anywhere else on the Web. Same regarding my subsequent purchase of a Nikon SB 700 Flash gun. Very professional and prompt delivery. Anything photographic related I check with them first.
I purchased two Canon lenses at a great price, which arrived very quickly. Very happy! Will shop with you guys again. Cheers!
I ordered on-line & then finalised payment over the phone. The sales person pointed out that the lens was a white box sale, which wash;t an issue for me. The lens then arrived within 24 hours. This was my second purchase from HDEW. I've found their service to be helpful & prompt. The prices speak for themselves.
If you're reading this, then I guess you're kinda already used to shopping online...
..you know, just using the internet, you probably use, say, Amazon all the time...
So here's my opinions on HDEW. For starters, this is only the 2nd time EVER, I've been actually bothered to write a review for a shop/service. You see normally, you order online, give your credit card details whatever, and the goods arrive...
Blah blah blah.... Why give a good review?! Whats the point?! It's not like you feel any particular human being is making an effort, to help you or anything. It's all so mechanical, soulless...
So why am I actually bothering to tell you something you already know? Well here's the important difference. You can actually phone the staff up, that's right, speak to a human voice! Not only that, but the people you talk to are polite, helpful, and are genuinely knowledgeable about the gear they are selling. This isn't some call centre (you know the ones, where you can hear dozens of other conversations in the background), full of people who are there purely reading a pre-scripted screen. No no, these are people that are actually there to help you choose what's the right product for you. You're phoning a SHOP, and you can tell. In an age of just filling in your details in some boxes on a PC screen, this is such a refreshing change. The prices are unbeatable. Grey imports? Yes indeed they are, but the cameras are covered by a comprehensive warranty, that is already taken care of and in place before the items are sent, promptly, out to you. No worries.
I wouldn't hesitate in recommending HDEW to anyone. I've bought 2 amazing cameras from them, and will no doubt be buying some new lenses etc in the near future. I'd MUCH rather be taking pictures with my latest Nikon than singing the praises of a faceless website/shop, so do indeed take comfort in my willingness to bother writing/typing this review.
HDEW: highly recommended.
having found their site on line after having my camera stolen they were extremely helpful and the 5d was at my door 48 hours after ordering and £350 cheaper than the insurers replacement. will not hesitate to use them again for future purchases
I've bought a couple of items from these guys, and have no reservations.
The first was an Olympus OM-D EM-5 with the 12-50mm kit lens. Out of the box, the camera had a fault. HDEW were very helpful and ordered a replacement, which was shipped immediately upon return of the defective camera. The replacement worked perfectly (and continues to do so). They even sent me a cheque covering the cost of return postage for the defective camera!
The second item was the FL-600R flash for the above camera, and again, this was a smooth experience, with the flash arriving within a few days and there being no problems.
These guys are great, and their prices are very competitive.
Best price I could find for my camera purchase. Website easy to navigate. Quick delivery. Price dropped next day, queried and as they hadn't dispatched they refunded the difference. Would use again and recommend.
For the customer who knows what they want and has done their research on the technical aspects of the camera or other product they want, HDEW offer a very simple, easy to use service at exceptionally competitive prices. It's not a high street shop, but you can collect in person. In my case, the camera provided was a grey import and although I was aware of this in advance, this fact was not mentioned at any stage by the staff I dealt with. Other potential buyers should bear this in mind. That having been said, the company do provide an alternative three year warranty within the price and so the consumer's rights under the Sale of Goods Act are protected.
Before ordering my olympus OM D kit, I researched HDEW and all I could find were favourable reviews. The kit I wanted was £300 less than Amazon's best price, so I bit the bullet and placed my order. As stated, processing time was 3-5 days after taking payment, I ordered on the Sunday and waited until Friday before ringing them to enquire on my order. I was told it would be dispatched that day and would arrive the following Monday before 12.00. This happened as promised and the parcel was very carefully packed. The camera itself was totally supplied as it would have been from an official UK source. Instruction book was the official olympus UK version and a UK plug lead included. Everything works as it should and I am very happy with my purchase and HDEW. I will recommend them to my friends and they will be my first stop for my next purchase.
As I needed my Camera to be delivered sooner than in 5 working days I contacted HDEW Cameras and made this known to them. All of my emails were answered promptly and all queries were answered in a helpful manner. The camera and lens arrived in excellent condition. I would certainly make another purchase from this company.
The lens I was interested in is quite (well very expensive) so I was shopping around and the cheapest based in the Far East was the best price anywhere. However I saw this offer by HDEW and although a bit more made me feel secure. Why? Well they had a U.K. address and phone number which made them easily contactable. I had reason to contact them several times and they were very helpful and prompt. I bought my lens from them and I really would have no hesitation in using them again. I have bought from abroad and never had any problems but this was an expensive lens so I was just playing safe and because of the helpful service was very pleased that I did.
Very pleased with delivery time and communication.
I phoned the sales office and found the staff friendly and helpful.
I bought from HDEW after checking many on-line suppliers. I chose them because they are a UK supplier that you can speak to on the phone and offering good prices. Delivery was very prompt and they also included a 3 year warranty.
I was a little nervous to use HDEW, but they proved true to their word and the camera arrived within the specified time. The only small criticism is that they failed to return my phone call (twice) but perhaps that is how they keep their prices down, so don't let that put you off. Kit was in good condition, and I am very happy with the transaction.
What surprise I had when looking for my new camera. I came across HDEW, almost by mistake on the search engine. I did a little research to find out they were a bonified company. I was hoping all was ok, because the price for the camera I was looking for was the best by far. The service from order to delivery absolute magic, and so quick! Post and packaging very fair, and they told me almost the hour it would be delivered.
One tiny little thing, the camera I had been looking at and bought was £15 cheaper, less than a week after buying mine. That left a tiny little bad taste, but all together I was very pleased with the deal I got. Oh by the way I bought a Canon 600D camera.
All I can really say is thank you HDEW.
I have purchased a Canon DSLR and a couple of "L" lenses from HDEW over the last few months. In each case the item arrived quickly, safely and in full working order. I have already told several friends about HDEW and suggested they check out the website.
Pretty straight forward deal. I got a very good price for Nikon D7100 plus kit zoom. Delivery less than 1 week and camera works perfectly.
Can't think of anything negative about the kit. No Nikon guarantee however, but there is an agreement in the box for 3 years breakdown cover. Grey Import?
Early days, but would happily use the company again.
Like many others I had some trepidation purchasing expensive items (a Canon EFS 70-200mm f2.8 II is usm lens) via the internet, especially when using a company for the first time. I needn't have worried has HDEW service as second to none. The time taken from purchase to delivery was far and away better than I expected and came somewhat as a surprise in the speed with which the product arrived. Not only did I save 100's of £'s HDEW also offered free P&P, unlike a number of other suppliers. So would I use HDEW again, 'YES' without a doubt.
Setting up a money transfer is very easy and quick, the savings make it worthwhile.
Quick service like all good e-commerce.
I was looking for a reasonably priced example of the Olympus OM-D E M5 camera. Ordinarily I would have gone to vendors I've used before but decided to have a look around for better pricing, delivery and support. A quick search found HDEW and a few others, one I'd used before, but the comparison between them showed HDEW to offer the best option. Ordered placed, and a week later the camera arrived, however, due to a shipment error the wrong model had been sent. My next step was to contact HDEW, explain the problem and see what resulted. The result was an upgrade to an accessory included in the order and next day delivery of the correct part and free pick of the wrong part for return.
I don't think you can beat that.
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