HDEW Cameras reviews

HDEW Cameras reviews

Excellent
9.6
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2 weeks wait for a lens and still no show

The customer service at HDEW was very good and the staff were always very pleasant. However, I ordered a £540 lens and the payment left my account on day 1. 4 phone calls later and the order was not even dispatched and they could not tell me when it was going to be sent. I think 2 weeks after payment is not acceptable for an order.

I was told on my first call that the order was being 'chased up'. On my second call I was told that my order would be with me by early the following week (no show by Wednesday) & my 3rd call I was told that their supplier was being contacted to find out when the lens would be sent and I would be informed of its dispatch - this did not happen... it required another call to chase them up. At this point I cancelled the order.

Sadly I would not recommend this firm - I will not be using them again :-(
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Excellent transaction

I wanted to buy a Nikon D5200 this is my story.
27th FEB 2014 around 7.30pm ordered the camera, no problems with payment, next day I rang them to clarify where the goods came from, they were open and honest which is very refreshing, ok they are not UK stock which I was aware of, but the company does provide a 3yr warranty which also has good reviews.
28th FEB 2014
received email regarding a problem with the delivery address, rang them and they answered almost immediately, very helpful, problem solved.
4th MARCH 2014
Camera arrived promptly. The charger requires a uk adaptor which was supplied, the user manual was a photocopy, so I just downloaded the manual from the Nikon website, problem solved.

A very pleasent transaction, but most of all I saved £150 on the UK price, even on a fairly low priced camera as this was.

well done HDEW cameras
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Grey import? No Problem!

If you are worried and dithering about grey imports, there's no need be!
Like you I was very wary about spending over a grand on a grey import camera. I reviewed this company very carefully after reading about nightmare stories of being ripped off by some foreign companies. First I phoned Hdew direct and spoke to a very helpful young lady names Malissa. She answered all my questions very politely. I asked her what happens should I ever need to use the warranty. She said to contact Hdew and they would pay for postage to the warranty people but that I would have to send it myself.
I placed my order Saturday afternoon on the 22nd. I soon receive a confirmation email to say my order was "processing". I got an email Wednesday afternoon saying my new Nikon D610 was on its way. I phoned Thursday 3.40pm as time was moving on and I was told by a young lady not to worry as deliveries can be as late as 6.0 pm.
Sure enough, about an hour later my pristine camera arrived very well and securely packed and it works a treat.
I really do not see how you could possibly go wrong with this company!
So, in the words of the prophet "Go for it".

I almost forgot to add I saved almost £300 against Amazon's price!
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Fantastic company to deal with Thank you

I had never heard of hdew cameras before I asked my friend to find me some new equipment . Hdew saved me over £2000 on my purchase of two bodies two lenses and two grips . I will definitely recommend them to anyone wishing to make a purchase and will definitely use them again . Thanks again guys Paul Rogers .
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Fantastic company to deal with, would not hesitate to use again!!

I ordered a Nikon D3200 twin lens kit for my husband's birthday and was a bit dubious as I hadn't heard of HDEW before. I ordered it on Sunday as it was needed for Saturday. On the Thursday it hadn't arrived so I contacted and explained it was a present, I spoke to Fraser who said they would send it that day and I would receive it the day after. The delivery arrived the day after by courier special delivery, great service!! On opening I found that the wrong lens had been sent so contacted HDEW. They asked me to send the lens back and they would pay postage. I sent it back and the next day received the correct lens by special delivery along with a cheque for postage. Excellent service and would highly recommend this company. I will definitely use again. They are very easy to contact, phones answered promptly and very helpful staff. Well done HDEW!!
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What superb prices and service

Ordered on sunday morning and was playing with my new canon 7d on thursday morning :-).... Superb service and tremendous price
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Great gear at great prices

Enjoy purchasing from this company. Can get the things I need at a great price. Delivery didn't take and item was packaged well.
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Exceptional service

Having had a previous bad experience with an on-line camera company, I was extremely cautious about ordering from another. Extensive research revealed the good, the bad and the ugly!! HDEW Cameras seemed to come out in the good category however I ordered with trepidation. I had to phone to pay by credit card, but my call was answered quickly and I was dealt with efficiently. The next day, Friday, I got an email confirming dispatch and a Fed Ex tracking number. My goods arrived in Manchester early Saturday where they sat in the Fed Ex Depot all weekend. Monday revealed they were out for delivery, then delivered. I had my stuff by the time I got home from work!!
Everything was properly boxed and well packaged with British plug and manual in English. Yay! Happy!
Recommended!!
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Buy with confidence.

A great company to do business with. The ordering process was very efficient and the goods arrived in the time frame expected. I saved nearly 20% compared to main dealers , and I got a three year warranty.
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Very customer focussed, helpful and they go the extra mile to provide the goods.

No problem ordering from HDEW online (Feb 2014) They kept in touch via email very promptly and I knew when to expect the Nikon lens. Unfortunately the lens arrived faulty and I returned it. A new replacement lens was dispatched very quickly together with a cheque to cover my cost of posting the faulty lens back to them.
Based upon my experience I will certainly check them out in the future should I need any other photographic equipment.
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5 Star Service

I had been recommended this site by a professional photographer. Order Canon 7d on Thursday, arrived on Tuesday via Fed-Express. Called the UK number to check availability and phone was answered within 3 rings. Could not ask for better service!

The camera was provided with their own 3 year warranty from HDEW. I would have no hesitation in recommending HDEW to others, particularly with the significant cost savings against other outlets.
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Amazing!

The best place to buy a gear!
Bought canon 5dm3 24-105 absolutely PERFECT! What you want more ? extra warranty good delivery time ! top service! keep up the good work guys!
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First class trustworthy company

Ordered a Nikon D7100 on Monday 10th February, received confirmation email immediately. Received dispatch email on the following Thursday and sure enough camera arrived on Friday 14th February. Five days start to finish, as advertised on website. Had no reason to follow up order as everything happened as it should. Camera on face of it is perfect haven't had proper chance to use it as yet but so far no problems and have no hesitation recommending company.
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First rate company

Having had two problems with the camera I purchased from HDEW I found them to be extremely honest , and above all fair , in my dealings with them. I would not hesitate to recommend them to my friends.
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Excellent service, brilliant communication.

On Monday 4 February after reading positive reviews about HDEW Cameras I placed an order for a Canon EOS 5d Mk III with 24-105 USM IS L Series Lens. Since I had not received a 'Dispatched' email by Friday, I phoned the company (I had reservations buying such an expensive item online) The girl was very helpful and assured me the camera would be dispatched on Monday morning and I would receive an email confirming dispatch (Where have you heard that before) Sure enough when I came home from work on Monday night, no email. Phone lines were closed so I sent an email enquiring if there was a problem. Almost immediatly I received a reply stating that my order had been sent on Monday morning as promised although I had not received any automatic 'Dispatched' email. On Tuesday when I returned from work my camera was waiting for me and when I checked my emails, sure enough there was the Dispatch email. Delivery to Northern Ireland was so fast that the camera and email arrived at almost the same time. Very well pleased with my purchase and this company has given me confidence in online shopping. My favourite part of the service is being able to speak to someone helpful on the phone. I WILL be purchasing from this company in the future.
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Trustworthy, good experience overall

I've never heard about this website/company (HDEW Cameras) before, but wanted to buy an expensive camera body - they had it the cheapest on the internet, no question about that. After reading on photography forums, where many people confirmed all was good, I decided to purchase my new camera. And all went well, as expected. I got confirmation email that despatch is expected in 3 to 5 days, and indeed they despatched it on the 5th day, with the next day delivery by FedEx. I will buy from them again, as now it's lens upgrade time! :)
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OUTSTANDING!!!

The time came to upgrade my trusty albeit aged Nikon D70s. After extensive research I decided upon the Nikon D7100. Cost always being a factor, I trawled the internet and the high street for the most competitive deal I could find.

After a disappointing phone call with a major online retailer concerning a used D7100, I quite by chance stumbled upon HDEW cameras.

Compared with other UK and overseas suppliers, their prices were extremely favourable (cheaper than said used D7100).

Again after more exhaustive research concerning HDEW cameras I figured it was time to call them. I spoke with a gentleman called Fraser who I found to be patient, informative and extremely helpful in all matters regarding my OCD driven cynical questions.

I took the plunge and ordered said body and a prime lens. 4 working days later, my order arrived. Communication was excellent throughout and with tracking no.s supplied I was able to monitor my orders journey to me.

My cynical nature not to defeated, I received my package just looking for excuses to complain i.e. poor packaging, used/damaged equipment, foreign specification/literature etc. Everything was perfect. The only anomaly being that the body I ordered arrived in a kit box (minus kit lens of course) but I'm pretty sure I can learn to live with this.

I've never written a review regarding a purchase before, not that I always find fault, however I honestly believe that in this case credit is due simply for exceptionally excellent service.
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ORDERED & RECEIVED 3 NIKON DSLR LENSES FROM A UK SUPPLIER WITH NO WORRIES

I explored in detail online purchase options for suppliers in the UK, in Hong Kong/USA/Japan. Overseas based online suppliers look tempting because they offer notable discounts, but there are a lot of questions and uncertainties ( UK warranty?, import tax?, insurance? etc). Hence I decided to get my new Nikon D7100 from an online company that gave a London address (SLRHUT). As it is the case with all overseas based suppliers, NIKON D7100 was cheaper compared to UK based online sellers. I was hoping they will dispatch the camera from London but it was shipped from USA and took ten days or so. My credit card was also debited in the USA. There was no warranty card in pack. They removed the kit-lens out from the camera's box and stuck a 'Body Only" sticker on original NIKON box. For UK warranty they said on the phone "if anything goes wrong, just call us re warranty". There was no invoice enclosed in parcel so I had to request an invoice via email. That was SLRHUT in London/USA! Based on my experience with SLRHUT I did not like doing verbal warranty agreements on the phone!! I decided never do business with abroad based gray-importers.

So I decided to buy my further NIKON lenses (3) online but from a trustworthy UK based online company. I did my search online for sometime..I ended up with a short list of 3-4 UK online dealers. Best deals seem to be offered by HDEW CAMERAS.

I called them and ordered on the phone (but you can also do that online). Staff at the shop were very patient, helpful and friendly. I asked if they can do discounts. They said they may consider. I got some minor discounts on NIKON 10-24mm and NIKON 35mm f/1.8 lenses and excellent price (nearly 100 pounds less than UK online market) on 70--300mm VR COMPARED TO other top UK online photographic suppliers prices! . An email confirmation of sales and invoice was sent next day.

My 3 NIKON lenses, a memory card, LOWEPRO camera/lens bag. NIKON remote ML-L3 controller, a clean-up kit all were delivered to my door by FEDEX within 1 week to be precise and all in good order. HDEW CAMERAS provided detailed invoice and a copy of card debit slip. All lenses came within original NIKON boxes with lens caps, lens bags, lens hoods, warranty and user manuals enclosed. What else can I say? When shopping online for such pricey items I want to feel comfortable with all aspects of the transaction. I can go back to HDEW anytime should I have a query. I definitely recommend this local business with favourable UK prices!! I will definitely go back to HDEW CAMERAS for my future requirements.
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Slow and bad communication.

I orderd my 5d mark 3 on Saturday so they got the order Monday. I revived the email and it said delivery would be with in 3 to 5 days.
Having read loads of reviews I expected it abit sooner. Ok Tuesday I emailed asking why the orders status was still "processing" and quickly got a reply saying it was just a termed used before dispatch.
Thursday, the last day to dipatch to be deliverd on time and still no camera and no change to the order status. I emailed again asking if it was even in stock. A few hours later I got a reply saying it wasn't but as soon as it was I would recive it the next working day. It's Friday now, no camera, no change in order status, and no email telling me it's in stock.
AS SOON AS I PLACED THE ORDER I should have been told it wasn't in stock and when it was expected.

So far a bad experience with this company. I'll update again if I ever get my camera.
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Fab deal on D7100 body

Had not heard of HDEW camera before until i came across them when looking for Nikon D7100 body but when i saw the price of £625 i was a bit dubious as i have been ripped off before shopping online (only a couple of times thankfully) but after some digging and reading reviews i ordered my camera from HDEW on the 27/1/14 and had it in my hands on the 31/1/14, camera new and perfect condition, so thanks HDEW for a fab service and unbeatable prices, will use again.

HDEW Cameras Details

About this company

Professional online resellers of DSLR cameras, camcorders, lenses, memory cards and more from a range of brands such as Canon, Nikon and Sigma.

Visit HDEW Cameras

Contact information

Call us on: 02086695668
We live here: United Kingdom

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